Low-Income Home Energy Assistance Program
The Low-Income Home Energy Assistance Program (LIHEAP) is administered by Shelby County Community Services Agency and is funded by Tennessee Housing Development Agency (THDA). The program is designed to assist eligible households in meeting the rising cost of home energy.
LIHEAP has two programs that operate consecutively: Regular Assistance Program (EA) and Energy Crisis Program (EC).
LIHEAP qualified households may receive a one-time payment per fiscal year to assist with their utility bill. The benefit level for each program starts at $150 up to $600 per household. The LIHEAP payment will be made directly to the utility vendor.
Tracy Rice or Yulonda Rhodes
Hickory Ridge Mall - Community Services Section
Corner of Winchester and Hickory Hill
Memphis, TN 38115
Ph: (901) 222-4315
Fax: (901) 222-4314
Monday - Friday
8:00 am - 4:30 pm
Each program requires that the household falls within 150% of the Federal Poverty Guidelines. The LIHEAP fiscal year runs July 1st through June 30th.
Regular Energy Assistance Program (EA) provides assistance to any household that has an active utility account and the household falls within the income guidelines.
Citizens who need utility assistance are encouraged to call (901) 222-4280 for an appointment beginning the 2nd Monday in June. Appointments are scheduled on a quarterly basis and conducted at the Shelby County Community Services Agency LIHEAP office, 3772 S. Hickory Ridge Mall Suite 516.
Citizens applying for Regular Energy Assistance can also mail their application with copies of all required documents to:
Shelby County Community Services Agency
3772 S. Hickory Ridge Mall Suite 516
Memphis, TN 38115
Energy Crisis Program (EC) provides assistance to any household that has an active utility account, received a cut-off notice and one of the following:
- Household member 60 or older
- Household member 5 or younger
- Household member handicap or disable
- Household has experienced an uncontrollable circumstance
Citizens that need Energy Crisis Assistance may come as a "walk-in" to Shelby County Community Services Agency LIHEAP office, 3772 S. Hickory Ridge Mall Suite 516. The agency accepts a limited number of customers Monday through Friday beginning at 8:00 a.m.
Feel free to contact Shelby County Community Services Agency LIHEAP office at (901) 222-4315 for additional information.
Print Application, Grievance Procedure/Title VI listed below:
LIHEAP Program Guidelines
LIHEAP Grievance and Title VI Procedures