Process for Depositing Money into Inmate Accounts
An inmate trust fund account is assigned to each inmate. This allows the inmate to make purchases from the commissary, pay various fines and fees, and send money to their family. There is no limitation on how much money may be deposited into an inmate’s account. Money may be deposited to an inmate’s account via the mail, lobby kiosks located in specified buildings, internet and telephone.
Cashier’s checks, money orders, certified checks, federal government checks and correctional facility inmate trust fund checks received by inmates through the mail are acceptable forms of tender for deposits. Any form of check or money order must be made payable to the inmate. The Record and Identification Number (RNI), depositor’s name and address must also be included on the cashier’s check or money order. All checks or money orders received for an inmate are posted to that inmate’s account on the date received and a computer-generated receipt is sent to the inmate. All personal checks sent to an inmate are returned to the sender with no exceptions.
The lobby kiosk system may be utilized by visitors to the Division. The use of the lobby system inside of the K-Building on the Main Compound is permissible twenty-four (24) hours a day seven (7) days a week. The use of the lobby kiosk system in F-Building Lobby is available until 6:00 P.M. daily. Visitors may deposit money into an inmate’s account via Visa or MasterCard credit card, debit card, or cash by utilizing the lobby kiosks. Monies applied via the lobby kiosks shall be credited to the inmate’s account and available for use within twenty-four (24) hours. Family and friends are required to have the inmate’s RNI and the Shelby County Division of Corrections (SCDOC) Facility Locator Number 238134
to deposit money to an inmate’s account for all lobby transactions.
Family and friends have the ability to place funds on inmates’ accounts by using the internet site listed above. Monies applied via the internet via Visa or MasterCard credit card or debit card shall be credited to the inmate’s account and available for use within twenty-four (24) hours. Internet transactions may be performed twenty-four (24) hours a day, seven (7) days a week. The RNI and the SCDOC Facility Locator Number 238134
is required for all internet transactions.
Toll Free Telephone
Individuals may also call the Touch Pay Automated System at 1-866-232-1899
to apply funds to an inmate’s account via telephone. Monies applied via the telephone via Visa or MasterCard credit card or debit card shall be credited to the inmate’s account and available for use within twenty-four (24) hours. Telephone transactions may be performed twenty-four (24) hours a day, seven (7) days a week. Individuals must have the RNI and the SCDOC Facility Locator Number 238134
for all telephone transactions.
Inmate Accounting Office Hours & Contact Information
- 8:00 am - 4:00 pm
- Monday - Friday (closed weekends and holidays)
- Ph: (901) 222-8704 or (901) 222-8697