Video Visitation

Video visitation is a great way to connect with your loved one over the internet, without having to worry about unpredictable crowds and overly busy visitation hours. Each inmate is afforded two video visits per week. You must be on the inmate’s approved visitation list, in order to video visit.  

Visits can be scheduled and paid for in advance, allowing you to visit with inmates at times that are convenient for you.  On-Site visits are free and can be scheduled in advance.  

We offer two types of Video Visitation services:

On-site Video Visits

On-site video visits are conducted at visitation stations at the facility, at no cost.
With these visits, you are still required to travel to the facility. You may schedule a visit from 8:00 am until 8:00 pm, daily.  Each inmate is allowed three visitors at a time, including children.

Through our easy-to-use website, ( you can schedule the visit in advance. Walk-ins are accepted based on time slot availability. Then, conduct the visit in real-time over the internet at our facility.

At-Home Video Visits 

These video visits can be conducted at home on your PC computer, laptop or mobile device (Android only).  Save travel expenses, time, long lines and walking from the parking lot with at-home video visits.  Ease stress on children who can now communicate without visiting the facility in person.

How It Works – once you have been approved and added to Renovo by Shelby County Video Visitation Office

  1. Click “Schedule” to begin the scheduling process.
  2. You will see the cost associated with your visit at the time of scheduling. Enter your credit card or debit card information to complete the scheduling process. You will receive a confirmation email and receipt for your visit.
  3. For at-home video visits: sign in to the visitation scheduling site 20 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
  4. For on-site video visits: arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required. Each facility has its own rules for on-site visits. Please review rules prior to arrival.

For additional helpful information and a list of useful questions about visitation, scheduling, and facility policies, view our visitation FAQs.

What It Costs

Visitation costs vary by visitation duration. 
  • Remote Video Visitation    10-minute visitation session     $2.50 per session
  • Remote Video Visitation    25-minute visitation session     $6.25 per session
  • Remote Video Visitation   50-minute visitation session    $12.50 per session
  • In-House Video Visitation  50-minute visitation session      No Fee

 All costs associated with visits are clearly displayed at the time of scheduling. Visitors are aware of all the options and can choose based on their visitation preferences.

Ways to Pay

When scheduling fee-based video visitations through our visitation website, you will be asked to provide your payment information to complete the scheduling process.

GTL accepts debit cards, charge cards, and Visa/MasterCard gift cards.

Video Visitation Contact:

Phone: (901) 222-8915