Essential Community Resources from our Partners

Community Resources Sheet - for print      

INFORMACIÓN EN ESPAÑOL

Information and protocols seem to be changing constantly but we have put together resources from the Division of Community Services as well as our valued partners to give you a comprehensive set of ways to meet your needs. Below you will find essential services for you to access.

Aging Commission of the Mid-South

https://shelbycountytn.gov/Aging-Commission-of-the-Mid-South

901-222-4111

Meals, CHOICES, Public Guardianship, SHIP, SNAP, Family Caregiver Services. Each call is handled on a case by case basis with care.


Community Services Agency

www.shelbycountycsa.org

901-222-4212

Utility Assistance, Rent/Mortgage Assistance, Prescription Assistance; Apply by email or mail.


Crime Victims and Rape Crisis Center

https://shelbycountytn.gov/Crime-Victims-Rape-Crisis-Center

901-222-3950 (Sexual Assault Hotline: 901-222-4350)

For trauma counseling, victim compensation, orders of protection, support groups. 24/7 Sexual Assault Forensic Exams will still be provided in partnership with law enforcement.


Office of Community Engagement and Outreach

https://shelbycountytn.gov/249/Office-of-Community-Engagement-and-Outre

901-222-3991

Available for phone and web outreach.


Office of Justice Initiatives 

https://shelbycountytn.gov/Justice-Initiatives

901-222-4000

Pretrial Services and Behavioral Health are available.


Veterans Services Office

https://shelbycountytn.gov/220/Veterans-Services

901-222-4237

Appointments still available by phone.

Covid-19 Emergency Rental & Utility Assistance Program


Metropolitan Inner-Faith Association

http://www.mifa.org/applyonline

901-527-0226

Emergency Services, Food Pantry Assistance, Emergency Shelter Placement, Homeless Hotline, Rapid Rehousing. Call or apply online.

 

Neighborhood Christian Center

https://www.ncclife.org/

901-881-6013

Provide emergency food, clothing, and housing items to families in crisis throughout Memphis. Someone seeking assistance should visit their website and fill out an application.


Salvation Army

https://salvationarmymemphis.org/

901-543-8586

Because of Memphis’ long-term and interrelated problems of poverty, homelessness, addiction and violence, The Salvation Army has committed its resources to Heal Memphis with long-term solutions. Calling is available, but they prefer for people contact through website with the ability to contact the appropriate person based on need.


CRISIS ASSISTANCE

 

Memphis Crisis Center

https://memphiscrisiscenter.org/

901-274-7477

Crisis intervention and emotional support services via crisis line 24/7/365.

 

Family Safety Center

https://familysafetycenter.org/

901-222-4400 / 24-Hour Crisis Line 901-249-7611

Assistance with Orders of Protection in critical safety cases (screening via telephone). Their staff can help you via telephone or online. Safety Screening via telephone. Domestic Violence Emergency Shelter 24/7/365.


YWCA Greater Memphis

https://www.memphisywca.org/

901-274-2728 / 24-Hour Domestic Violence Hotline 901-725-4277

Limited Transportation, 24/7/365 for Domestic Violence Shelter and Services Shelter and Services (serving those fleeing domestic/ intimate partner violence & some fleeing family violence; accepts male children of all ages).

 

Memphis Child Advocacy Center

https://www.memphiscac.org/

901-525-2377 / To report child abuse 877-237-0004

Child Protection Investigation Teams’ forensic interviews & forensic medical exams as needed. Limited business hours; no on-site services except for essential services.


TN Adult Protective Services

https://www.tn.gov/humanservices/adults/adult-protective-services.html

1-888-277-8366

Investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services. Still open, but being cautious.


TN Department of Children’s Services

https://www.tn.gov/dcs.html

1-877-237-004.

DCS provides timely, appropriate services for children in state custody or at risk of entering state custody.

 

HOUSING AND UTILIY

 

Community Alliance for the Homeless

https://www.cafth.org/

901-527-1302

Coordination of homeless services. Website lists up-to date status of most homeless service providers.


Memphis, Light, Gas & Water

http://www.mlgw.com/

901-544-6549

The Memphis Light, Gas and Water Division is a municipal public utility serving Memphis and Shelby County, Tennessee. Utility disconnections have been suspended for 60 days but customers will continue to accrue charges during that time Until further notice. MLGW Community Offices are closed for public access due to COVID-19 restrictions. Please use drive-thru or drop box locations if you must pay in person.


MIFA Emergency Services & Emergency Housing

https://www.mifa.org/applyonline

901-527-0208

Emergency utility, rent, mortgage, and housing assistance applications accepted online only. Shelter application available 7:30 a.m. to 2 p.m.

 

MIFA Hotline for Homeless Families

https://www.mifa.org/

901-529-4545

24/7 hotline for homeless families with minor children whose need for shelter is immediate.


Weatherization Assistance Program

https://www.energy.gov/eere/wap/about-weatherization-assistance-program

901-636-7366

To increase the energy efficiency of homes, mobile homes, and apartments occupied by low-income persons, focusing on the elderly, those with disabilities, and families with children. Install insulation, reducing air-infiltration, performing heating and cooling tune-ups and modifications. When health and safety is a concern, the weatherization program will replace or install equipment to resolve the issue.

 

Comcast

https://internetessentials.com/low-cost-computer

Providing 2 months of Free Internet Essentials Services for new Internet Essentials subscribers.

MEALS for Shelby County Schools Students, breakfast and lunch 5-day supply packs can be picked up at your school every Thursday (1-5PM) and Friday (7-9AM).

Meal Request Forms are available at the school pick-up site. Be sure to have your child's Lunch ID Number ready. The form is available to download and fill out ahead of time here: http://scsk12.org/nutrition/


Mid-South Food Bank

https://www.midsouthfoodbank.org/

901-527-0841

Food for children, families, seniors, and Diaper Bank. Serving 14-Day food boxes with nonperishable food for low-income and vulnerable populations. Food boxes available through partner food pantries, food will be placed in your car by volunteers 11am – 1pm.


YMCA Meal Sites 

https://www.ymcamemphis.org/covid-19/emergency-meal-sites/

901-766-7677

Free snacks and dinner to all children under the age of 18. Parents/Guardians may pick up meals on behalf of their child without the child present.; Pick is Saturdays, 9am-12pm.


Metropolitan Inner-Faith Association

http://www.mifa.org/applyonline

901-527-0226

Emergency Services, Food Pantry Assistance, Emergency Shelter Placement, Homeless Hotline, Rapid Rehousing. Call or apply online.


Supplemental Nutritional Assistance Program

https://faonlineapp.dhs.tn.gov/

615-313-4700

Food benefits for those eligible;


Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)

https://www.tn.gov/health/health-program-areas/fhw/wic.html

1-800-342-5942

Food benefits for women, infants, and children.

Shelby County Schools 

http://www.scsk12.org

901-416-5300

Learning resources. SCS teachers and District curriculum advisors are developing learning guides and videos with lessons, activities and resources aligned to the same standards and assignments students would normally be working on at this point in the school year. All of these resources are grade-specific, so just search the folder below for your child’s grade


Shelby County Schools and WMC Action 5

https://www.wmcactionnews5.com/news/education/

Teamed up to produce lessons on television.


Child Care Payment Assistance

https://www.tn.gov/humanservices/for-families/child-care-services/child-care-payment-assistance.html

901-543-3651

Eligible parents or guardians can receive payments for child care. Visit the website to complete the application or apply online.


ParentPlus

https://www.parentplus901.org/

901-577-2500

Family services through home visits for expecting mothers and families with young children age 5 and younger. Home visits suspended but actively recruiting new participants and conducting work by phone and web platforms.


Agape 

http://www.agapemeanslove.org/

901-323-3600

Community-based support for families, homeless, and adoption and foster care services. All services provided with safe social distancing.


Hope House

https://www.hopehousememphis.org/

901-272-2702

Social services, day care, preschool. Food pantry is open. Temporarily closed preschool and day care.


YMCA Emergency Day Care for Healthcare Workers 

https://www.ymcamemphis.org/covid-19/emergency-care/

901-766-7677

Providing support to families of essential workers by providing childcare at no cost to families. This service is only provided for school-age children 5 years of age or older.

Covid-19 Vaccines 

Free vaccines available through the City of Memphis. Sign up here:https://covid19.memphistn.gov/new-covid-19-vaccination-appointments-released-for-week-of-march-8/


Shelby County Health Department 

https://insight.livestories.com/s/v2/shelby-county-health-department-covid-19/db01f01b-3f9d-460a-9548-1db37ed0ccbd

833-943-1658

The Shelby County Health Department is committed to providing our community with the most accurate information about Coronavirus Disease 2019, known as COVID-19. Available to take calls 8:00am-4:30pm, Monday-Sunday.


Church Health

https://churchhealth.org/

901-272-0003

Health care for underserved individuals and families including wellness, nutrition, dental, and vision services. No well visits or dental, eye, or rehab at the moment. Health coaches can speak by phone and dieticians will employ telehealth. Must call for an appointment. Walk-ins have been temporarily suspended.

 

Christ Community Health Services

https://www.christcommunityhealth.org/

901-842-3160

Health care to underserved communities. COVID-19 testing by appointment only. No extra family members at health visits and only one caregiver with a child. Must call ahead. If you are experiencing symptoms such as shortness of breath, fever, cough, please text TEST2020 to 91999.


Le Bonheur Children’s Hospital 

https://www.lebonheur.org/

901-287-5437

Pediatric and adolescent healthcare. Limits on elective surgeries and certain clinic appointments, along with selective tests and procedures. If your upcoming appointment, surgery, test or procedure needs to be canceled, you will be called directly.


A Step Ahead Foundation

https://www.astepaheadfoundation.org/

901-320-7837

Offering women free contraception. Call Center remains open.


Athena Project (U of M)

https://www.memphis.edu/athena/

901-678-2579

Telehealth mental health assistance Phone calls returned Mon – Fri, 9am – 5pm. Email Dr. Gayle Beck (jgbeck@memphis.edu) & she will call back to explain service options.


CareMore Health

https://www.caremore.com/

901-425-1880

Healthcare provider to TennCare and Medicare members.


CMI Healthcare Services

http://www.cmiofmemphis.org/programs.html

901-821-5600

Clinics are open and operational. All home visits are suspended.


OUT Memphis

https://www.outmemphis.org/

901-278-6422

Food and hygiene kits available, walk up pick up for any LGBTQ individuals though nobody will be turned away as supplies last. Free HIV testing.

 

SisterReach

https://www.sisterreach.org/

901-614-9906

Advocate for the reproductive autonomy of underserved and marginalized communities. Delivering local safe sex kits.


American Job Centers

https://www.jobs4tn.gov

Employment Services, Unemployment Claims, Limited staff onsite to assist customers by phone and email. Main Office number – Angelus St.: 901-707-8426, Walnut Grove: 901-543-7850, Hickory Hill: 901-365-3205. Staff available by phone or email 7am – 7pm.


Edible Memphis Food Industry Worker Assistance

Survey

Please complete this short survey to help Edible Memphis prioritize those food service workers in our community most at risk and in need. All information shared remains confidential. Funds will be dispersed to applicants through Venmo, CashApp, or Paypal. They will be transferred to the applicants as quickly as possible based on need expressed through the survey. Applicants can then use the funds for rent, utilities, food, transportations, or other expenses as their need dictates.


Dress for Success

https://memphis.dressforsuccess.org/

Dress for Success Memphis is moving forward and is more committed than ever to meeting the unique needs of women despite COVID19 disruption by providing virtual career coaching, networking and workshops to help women ensure their economic stability in the coming months.

Memphis Area Transit Authority

http://www.matatransit.com/

901-274-MATA (6282)

Providing free transportation on all transit modes.

 

Memphis Area Transit Authority

https://covid19.memphistn.gov/

Offering free MATA rides to your testing center. You must have a testing appointment and schedule your transportation through the testing site.

 

901RideChoice

http://www.901ridechoice.com/

901-743-3901

A free phone service for older adults and people living with a disability who need local, reliable transportation options to get their destinations.

Behavioral Health Resources Sheet - for print

Recursos en Español - para imprimir

Anxiety and stress are on the rise as more and more families suffer from job loss, isolation, and the fear of contracting the virus and how to care for their families. The Disaster Distress Helpline has seen 900% increase in calls compared to last year which demonstrates both that anxiety is high but also that people are seeking help.

People already struggling emotionally, financially, and those with substance abuse or existing mental health issues are especially vulnerable now. Help is available and open to all who need it. Below is a list of Mental Health and Behavioral Health resources assembled by the Division of Community Services.


If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety, or feel like you want to harm yourself or others. If you are having a crisis and need help now:


LOCAL HOTLINES

Call 911

Adult Crisis Line, Alliance Health Services: 901- 577-9400

http://www.alliance-hs.org/crisis-line

Crisis Line for Children, Alliance Health Services: 866-791-9226

MEMPHIS CRISIS CENTER, 901-274-7477

https://memphiscrisiscenter.org/

24/7 volunteer-powered crisis line providing telephone-based crisis intervention, empathic listening, emotional support services and linkage to community resources.  Along with the main crisis line, the MCC administers the Elder Lifeline, the HIV Care Line, the Call4Kids Hotline and serves as the local affiliate of the National Suicide Prevention Lifeline and the National Veterans Hotline. All services are free, safe, and confidential.

24/7 Sexual Assault Hotline, Shelby County Crime Victims & Rape Crisis Center and Memphis Crisis Center, 901-222-4350  

24/7 Domestic Violence Crisis Line, 901-249-7611, Family Safety Center

Statewide Crisis Telephone Number: 855-CRISIS-1 (855-274-7471)

The Tennessee REDLINE: 800-889-9789, provides accurate, up-to-date alcohol, drug, problem gambling, and other addiction information and referrals to all citizens of Tennessee at their request. The Redline provides referrals for Co-Occurring A&D disorders that arise along with Mental Health disorders.

Children’s Mental Health, Tennessee Voices, 800-670-9882, TNvoices.org

Crisis TEXT Line: text TN to 741741 to connect to the Crisis Text Line and a trained counselor.

For Veterans: 800-273-8255 and Press 1, text to 838255, or chat online 24/7/365. https://www.veteranscrisisline.net


NATIONAL HOTLINES

Disaster Distress Helpline Disaster Distress Helpline, call 1-800-985-5990, or text TalkWithUs to 66746

Domestic Violence help at the National Domestic Violence Hotline or call 1-800-799-7233 and TTY 1-800-787-3224

People with preexisting mental health conditions should continue with their treatment and be aware of new or worsening symptoms. Additional information can be found at the Substance Abuse and Mental Health Services Administration (SAMHSA) Disaster Preparedness page.

National Suicide Prevention LIFELINE: 1-800-273-TALK (1-800-273-8255)

For tips and national resources on managing stress and anxiety during this challenging time.

Managing Stress and Anxiety During Coronavirus  |  Managing anxiety 

Coping with a Disaster or Traumatic Event

Coping with Stress During an Infectious Disease Outbreak

Mental Health Resources during Covid-19

Mental Health Considerations during COVID-19 Outbreak
These mental health considerations were developed by the WHO Mental Health Department as support for mental and psychological well-being during COVID-19 outbreak.

Frequently Asked Questions on Mental Health, Mental Illness, and COVID-19
The National Alliance on Mental Illness (NAMI) created a document to help guide individuals that have specific questions about their mental health situations.

Living With Mental Illness During COVID-19 Outbreak– Preparing For Your Wellness
This web page provides information and wellness tips for individuals living with mental health conditions during the COVID-19 outbreak.

Watch for behavior changes in your child. Not all children and teens respond to stress in the same way. Ways to support your child: 

Talk with your child or teen about the COVID-19 outbreak.

Answer questions and share facts about COVID-19 in a way that your child or teen can understand.

Reassure your child or teen that they are safe. Let them know it is ok if they feel upset. Share with them how you deal with your own stress so that they can learn how to cope from you. Limit your family’s exposure to news coverage of the event, including social media. Children may misinterpret what they hear and can be frightened about something they do not understand.

http://www.scsk12.org/instructionalresources/sel#/

24-HOUR INFORMATIONAL LINE - 901.416-2266

LIVE SEL SUPPORT LINE - 901.416.8484
Call M-F, 9 a.m. - 4 p.m., to speak with a member of the SCS Mental Health Center.

Caring for Children  |  Helping Children Cope   |   Sesame Street Responds to Covid-19

Helping Children Cope with Emergencies  |  Tips for Families during Corovirus

ALLIANCE HEALTH SERVICES

http://www.alliance-hs.org/

901-369-1400

Programs offer behavioral health and substance abuse services for adults, children, and families including outpatient, intensive outpatient, home-based, and community based programs.  Continuum of crisis services (crisis stabilization unit, detox, and respite) for individuals who are 18 years of age and older.

CASE MANAGEMENT INC

http://www.cmiofmemphis.org/

901-821-5600

Full array of outpatient, addiction, and primary care services to the mentally ill in the Memphis and Shelby County area.

SHELBY COUNTY CRIME VICTIMS & RAPE CRISIS CENTER

www.shelbycountytn.gov/cvrcc

901-222-3950

For victims of all crime: trauma counseling, victim compensation, orders of protection, support groups, please call or use the online form. 24/7 Sexual Assault Forensic Exams will still be provided in partnership with law enforcement. For the Sexual Assault Hotline: 901-222-4350

TN VOICES

https://tnvoices.org/

615-269-7751

TVC collaborates with many other agencies across the state to provide services to children and their families. Covering a spectrum of services, some programs cater to certain age groups, disabilities, other circumstances, and even ZIP code. Please check to see what is available in your area or for your needs.

First Steps Recovery Center

Provides Intensive Outpatient Services for individuals in need of alcohol and drug abuse treatment. 
www.firststepsrecovery.com

901-522-1002


Moriah House 

Long term recovery program for women and children.
www.memphisunionmission.org

901-522-8819

Grace House Of Memphis 

Provides long term residential treatment and recovery support services to women 18 years and older with co-occurring mental disorders.
www.gracehouseofmemphis.org

901-722-8460

Fresh Start For Women

Provides care to women who are experiencing problems with substance abuse disorders.
www.freshstartwomencenter.org 

901-937-8077

Memphis Recovery Center 

Provides help for adolescents and adults dealing with substance abuse and co-occurring mental health issues.
www.memphisrecovery.org

901-272-7751

Serenity Recovery Center

Provides residential and intensive outpatient treatment for adults dealing with substance abuse and co-occurring disorders.
www.serenityrecovery.com

901-521-1131, EXT 0

Synergy Treatment Center 

Program serves men and women 18 years and older who have primary alcohol and drug addictions and co-occurring disorders.
www.synergytc.org

901-332-2227

Caaps, Inc

Provides behavioral health and co-occurring services including outpatient, extended residential, domestic violence services, drug court treatment programs, HIV/AIDs Early Intervention Services, and Tenant-Based Rental Assistance.
www.caapincorporated.com

901-367-7550

Harbor House

Provides residential alcohol, drug, and co-occurring treatment services for men ages 18 and older.
www.harborhousememphis.com

901-743-1836 EXT. 223

Union Mission Iron on Iron Program

Program offers long term, Christ Centered, recovery program for men ages 18 and older.
www.memphisunionmission.org

901-526-8434

Salvation Army

Program that offers a residential work-therapy program for men and women who are substance abusers.
www.satruck.org

901-531-1750, DIAL 0

Warriors Center

Programs offer three different recovery oriented services to help men, women, and veterans 18 years and older battling homelessness, substance abuse, or other life controlling problems at every need.
www.warriorscenter.org

901-405-1298


Safe Harbor

A faith-based recovery support service, transitional housing program for men ages 18 & older.
www.safeharbormemphis.org

901-382-0966

Compass Intervention Center

Provides residential treatment for children and adolescents.

www.compassinterventioncenter.net

888-266-7279

Youth Villages

Provides residential treatment for children and adolescents

www.youthvillages.org

901-251-5000

888-266-7279