COMMUNITY SERVICES RESOURCES DURING CORONAVIRUS

Information and protocols seem to be changing constantly but we have put together resources from the Division of Community Services as well as our valued partners to give you a comprehensive set of ways to meet your needs. Below you will find essential services for you to access.

Aging Commission of the Mid-South

https://shelbycountytn.gov/Aging-Commission-of-the-Mid-South

901-222-4111

Meals, CHOICES, Public Guardianship, SHIP, SNAP, Family Caregiver Services. Each call is handled on a case by case basis with care.


Community Services Agency

www.shelbycountycsa.org

901-222-4212

Utility Assistance, Rent/Mortgage Assistance, Prescription Assistance; Apply by email or mail.


Crime Victims and Rape Crisis Center

https://shelbycountytn.gov/Crime-Victims-Rape-Crisis-Center

901-222-3950 (Sexual Assault Hotline: 901-222-4350)

For trauma counseling, victim compensation, orders of protection, support groups. 24/7 Sexual Assault Forensic Exams will still be provided in partnership with law enforcement.


Office of Community Engagement and Outreach

https://shelbycountytn.gov/249/Office-of-Community-Engagement-and-Outre

901-222-3991

Available for phone and web outreach.


Office of Justice Initiatives 

https://shelbycountytn.gov/Justice-Initiatives

901-222-4000

Pretrial Services and Behavioral Health are available.


Veterans Services Office

https://shelbycountytn.gov/220/Veterans-Services

901-222-4237

Appointments still available by phone.

TANF

https://www.tn.gov/humanservices/for-families/families-first-tanf.html

615-743-2000

Emergency Cash is now available through TANF (Temporary Assistance for Needy Families). If you were employed as of March 11 but lost your job or suffered a loss of 50% of your income due to the Coronavirus, have children at home, and meet the income guidelines, you are eligible.


Metropolitan Inner-Faith Association

http://www.mifa.org/applyonline

901-527-0226

Emergency Services, Food Pantry Assistance, Emergency Shelter Placement, Homeless Hotline, Rapid Rehousing. Call or apply online.

 

Neighborhood Christian Center

https://www.ncclife.org/

901-881-6013

Provide emergency food, clothing, and housing items to families in crisis throughout Memphis. Someone seeking assistance should visit their website and fill out an application.


Salvation Army

https://salvationarmymemphis.org/

901-543-8586

Because of Memphis’ long-term and interrelated problems of poverty, homelessness, addiction and violence, The Salvation Army has committed its resources to Heal Memphis with long-term solutions. Calling is available, but they prefer for people contact through website with the ability to contact the appropriate person based on need.


CRISIS ASSISTANCE

 

Memphis Crisis Center

https://memphiscrisiscenter.org/

901-274-7477

Crisis intervention and emotional support services via crisis line 24/7/365.

 

Family Safety Center

https://familysafetycenter.org/

901-222-4400 / 24-Hour Crisis Line 901-249-7611

Assistance with Orders of Protection in critical safety cases (screening via telephone). Their staff can help you via telephone or online. Safety Screening via telephone. Domestic Violence Emergency Shelter 24/7/365.


YWCA Greater Memphis

https://www.memphisywca.org/

901-274-2728 / 24-Hour Domestic Violence Hotline 901-725-4277

Limited Transportation, 24/7/365 for Domestic Violence Shelter and Services Shelter and Services (serving those fleeing domestic/ intimate partner violence & some fleeing family violence; accepts male children of all ages).

 

Memphis Child Advocacy Center

https://www.memphiscac.org/

901-525-2377 / To report child abuse 877-237-004

Child Protection Investigation Teams’ forensic interviews & forensic medical exams as needed. Limited business hours; no on-site services except for essential services.


TN Adult Protective Services

https://www.tn.gov/humanservices/adults/adult-protective-services.html

1-888-277-8366

Investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services. Still open, but being cautious.


TN Department of Children’s Services

https://www.tn.gov/dcs.html

1-877-237-004.

DCS provides timely, appropriate services for children in state custody or at risk of entering state custody. Will remain open and continue their regular duties.

 

HOUSING AND UTILIY

 

Community Alliance for the Homeless

https://www.cafth.org/

901-527-1302

Coordination of homeless services. Website lists up-to date status of most homeless service providers.


Memphis, Light, Gas & Water

http://www.mlgw.com/

901-544-6549

The Memphis Light, Gas and Water Division is a municipal public utility serving Memphis and Shelby County, Tennessee. Utility disconnections have been suspended for 60 days but customers will continue to accrue charges during that time Until further notice. MLGW Community Offices are closed for public access due to COVID-19 restrictions. Please use drive-thru or drop box locations if you must pay in person.


MIFA Emergency Services & Emergency Housing

https://www.mifa.org/applyonline

901-527-0208

Emergency utility, rent, mortgage, and housing assistance applications accepted online only. Shelter application available 7:30 a.m. to 2 p.m.

 

MIFA Hotline for Homeless Families

https://www.mifa.org/

901-529-4545

24/7 hotline for homeless families with minor children whose need for shelter is immediate.


Weatherization Assistance Program

https://www.energy.gov/eere/wap/about-weatherization-assistance-program

901-636-7366

To increase the energy efficiency of homes, mobile homes, and apartments occupied by low-income persons, focusing on the elderly, those with disabilities, and families with children. Install insulation, reducing air-infiltration, performing heating and cooling tune-ups and modifications. When health and safety is a concern, the weatherization program will replace or install equipment to resolve the issue.

 

Comcast

https://internetessentials.com/low-cost-computer

Providing 2 months of Free Internet Essentials Services for new Internet Essentials subscribers.

Mid-South Food Bank

https://www.midsouthfoodbank.org/

901-527-0841

Food for children, families, seniors, and Diaper Bank. Serving 14-Day food boxes with nonperishable food for low-income and vulnerable populations. Food boxes available through partner food pantries, food will be placed in your car by volunteers 11am – 1pm.


YMCA Meal Sites 

https://www.ymcamemphis.org/covid-19/emergency-meal-sites/

901-766-7677

Free meals to all children under the age of 18. Child must be present; M-F, 11am – 1pm.


Metropolitan Inner-Faith Association

http://www.mifa.org/applyonline

901-527-0226

Emergency Services, Food Pantry Assistance, Emergency Shelter Placement, Homeless Hotline, Rapid Rehousing. Call or apply online.


Caritas Community Center and Café 

https://caritasmemphis.org/

901-327-5246

Free lunch is available every Monday through Friday from 11 a.m. to 2 p.m.


Supplemental Nutritional Assistance Program

https://faonlineapp.dhs.tn.gov/

615-313-4700

Food benefits for those eligible; Emergency Allotments up to the maximum monthly allotment can be issued to current SNAP members for the month of April and May 2020.


Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)

https://www.tn.gov/health/health-program-areas/fhw/wic.html

1-800-342-5942

Food benefits for women, infants, and children.

Shelby County Schools 

http://www.scsk12.org

901-416-5300

Learning resources. SCS teachers and District curriculum advisors are developing learning guides and videos with lessons, activities and resources aligned to the same standards and assignments students would normally be working on at this point in the school year. All of these resources are grade-specific, so just search the folder below for your child’s grade


Shelby County Schools and WMC Action 5

https://www.wmcactionnews5.com/news/education/

Teamed up to produce lessons on television.


Child Care Payment Assistance

https://www.tn.gov/humanservices/for-families/child-care-services/child-care-payment-assistance.html

901-543-3651

Eligible parents or guardians can receive payments for child care. Visit the website to complete the application or apply online.


ParentPlus

https://www.parentplus901.org/

901-577-2500

Family services through home visits for expecting mothers and families with young children age 5 and younger. Home visits suspended but actively recruiting new participants and conducting work by phone and web platforms.


Agape 

http://www.agapemeanslove.org/

901-323-3600

Community-based support for families, homeless, and adoption and foster care services. All services provided with safe social distancing.


Hope House

https://www.hopehousememphis.org/

901-272-2702

Social services, day care, preschool. Food pantry is open. Temporarily closed preschool and day care.


YMCA Emergency Day Care for Healthcare Workers 

https://www.ymcamemphis.org/covid-19/emergency-care/

901-766-7677

Providing support to families of essential workers by providing childcare at no cost to families. This service is only provided for school-age children 5 years of age or older.

Shelby County Health Department 

https://insight.livestories.com/s/v2/shelby-county-health-department-covid-19/db01f01b-3f9d-460a-9548-1db37ed0ccbd

833-943-1658

The Shelby County Health Department is committed to providing our community with the most accurate information about Coronavirus Disease 2019, known as COVID-19. Available to take calls 8:00am-4:30pm, Monday-Sunday.


Church Health

https://churchhealth.org/

901-272-0003

Health care for underserved individuals and families including wellness, nutrition, dental, and vision services. No well visits or dental, eye, or rehab at the moment. Health coaches can speak by phone and dieticians will employ telehealth. Must call for an appointment. Walk-ins have been temporarily suspended.

 

Christ Community Health Services

https://www.christcommunityhealth.org/

901-842-3160

Health care to underserved communities. COVID-19 testing by appointment only. No extra family members at health visits and only one caregiver with a child. Must call ahead. If you are experiencing symptoms such as shortness of breath, fever, cough, please text TEST2020 to 91999.


Le Bonheur Children’s Hospital 

https://www.lebonheur.org/

901-287-5437

Pediatric and adolescent healthcare. Limits on elective surgeries and certain clinic appointments, along with selective tests and procedures. If your upcoming appointment, surgery, test or procedure needs to be canceled, you will be called directly.


A Step Ahead Foundation

https://www.astepaheadfoundation.org/

901-320-7837

Offering women free contraception. Call Center remains open.


Athena Project (U of M)

https://www.memphis.edu/athena/

901-678-2579

Telehealth mental health assistance Phone calls returned Mon – Fri, 9am – 5pm. Email Dr. Gayle Beck (jgbeck@memphis.edu) & she will call back to explain service options.


CareMore Health

https://www.caremore.com/

901-425-1880

Healthcare provider to TennCare and Medicare members.


CMI Healthcare Services

http://www.cmiofmemphis.org/programs.html

901-821-5600

Clinics are open and operational. All home visits are suspended.


OUT Memphis

https://www.outmemphis.org/

901-278-6422

Food and hygiene kits available, walk up pick up for any LGBTQ individuals though nobody will be turned away as supplies last. Free HIV testing.

 

SisterReach

https://www.sisterreach.org/

901-614-9906

Advocate for the reproductive autonomy of underserved and marginalized communities. Delivering local safe sex kits.


American Job Centers

https://www.jobs4tn.gov

Employment Services, Unemployment Claims, Limited staff onsite to assist customers by phone and email. Main Office number – Angelus St.: 901-707-8426, Walnut Grove: 901-543-7850, Hickory Hill: 901-365-3205. Staff available by phone or email 7am – 7pm.


Bartender Emergency Assistance Program 

https://www.usbgfoundation.org/beap

901-543-3651

Bartenders (including their spouse or children) are eligible to receive a grant


Edible Memphis Food Industry Worker Assistance

Survey

Please complete this short survey to help Edible Memphis prioritize those food service workers in our community most at risk and in need. All information shared remains confidential. Funds will be dispersed to applicants through Venmo, CashApp, or Paypal. They will be transferred to the applicants as quickly as possible based on need expressed through the survey. Applicants can then use the funds for rent, utilities, food, transportations, or other expenses as their need dictates.


Dress for Success

https://memphis.dressforsuccess.org/

Dress for Success Memphis is moving forward and is more committed than ever to meeting the unique needs of women despite COVID19 disruption by providing virtual career coaching, networking and workshops to help women ensure their economic stability in the coming months.

Memphis Area Transit Authority

http://www.matatransit.com/

901-274-MATA (6282)

Providing free transportation on all transit modes.

 

Memphis Area Transit Authority

https://covid19.memphistn.gov/

Offering free MATA rides to your testing center. You must have a testing appointment and schedule your transportation through the testing site.

 

901RideChoice

http://www.901ridechoice.com/

901-743-3901

A free phone service for older adults and people living with a disability who need local, reliable transportation options to get their destinations.