Community Services News

Where human needs and government intersect. The Division of Community Services promotes ongoing economic security and independence for the people of Shelby County. We do this by promoting, coordinating and delivering services that address the underlying conditions for well-being and justice. We strive to be a highly organized team and partner, dedicated to promoting a strong community where all people are able to reach their full potential.

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Jul 08

The Score Card

Posted on July 8, 2022 at 10:53 AM by Jessica Harris

Performance Quality Management

The Score Card
A balanced scorecard can present a quick and comprehensive view of a grant’s performance based upon a set of measures across perspectives accompanied by an executive summary (Kaplan & Norton, 1992). It can help teams identify the most meaningful key performance indicators to support data-driven decision making and strategic planning aimed to sustain or improve grant outcomes. The Performance Quality Management team developed a balanced scorecard for the Health in All Spaces (HIAS) grant. The purpose the of HIAS grant is to enhance Shelby County’s response to the pandemic by building durable health equity infrastructure to increase our region’s Covid-19 vaccination rate and improve our region’s long-term health literacy and wellness resources. The HIAS balanced scorecard includes four perspectives: (1) internal business perspective that measures productivity to meet grantor’s performance expectations, (2) customer/stakeholder perspective that considers service delivery’s contributive value to attain outcomes, (3) stewardship perspective that considers the use of financial resources to achieve outcomes, and (4) innovation and learning perspective that considers the importance of continuous improvement in infrastructure, technology, culture, and human capital to accomplish outcomes. Each perspective helps leadership and the team to understand the grant’s impact in our community and the strength of our community partnerships. Plans are underway to develop a balanced scorecard for the Emergency Solutions Grants Program.

References: Kaplan, R., & Norton, D. (1992). The balanced scorecard-measures that drive performance. Harvard Business Review. Retrieved February 8, 2022, from