Community Services News

Where human needs and government intersect. The Division of Community Services promotes ongoing economic security and independence for the people of Shelby County. We do this by promoting, coordinating and delivering services that address the underlying conditions for well-being and justice. We strive to be a highly organized team and partner, dedicated to promoting a strong community where all people are able to reach their full potential.

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Jul 08

The Importance of Victim Feedback

Posted on July 8, 2022 at 11:05 AM by Jessica Harris

Crime Victims & Rape Crisis Center

The Importance of Victim Feedback  

CVRCC’s core values of respect (of our client’s needs) and collaboration (working alongside clients to achieve their goals), as well as our desire to provide victim services that are: Holistic,   Meaningful,  Low-barrier/accessible, and  Appropriate  demand that we work to receive feedback on our services and our staff directly from people accessing those services.   
Feedback from victims we serve helps us measure the effectiveness of our services.  In particular, we want to answer this question: Are people better off after coming to CVRCC for help?  
We know we cannot go back in time to eliminate the initial need for victim services, nor can we influence justice system results for our clients, however, we can measure whether their recovery from crime-related trauma was helped along because they worked with a CVRCC advocate, counselor, or nurse.  Incorporating victims’ voices into our agency’s continuous improvement loop ensures we are keeping victims at the center of our work.