Posted on July 8, 2022 at 11:16 AM by Jessica Harris
Community Services Agency
Telling the Story Through Outcomes
As with any public service agency, there can be challenges that remain significant. Improving and perfecting service delivery is one of the most common obstacles. However, we believe that it is “a good problem to have.” Shelby County CSA is consistently identifying and assessing the challenges to ensure that we manage these complexities in a successful manner.
Shelby County CSA is utilizing the right case management and outcomes data tracking programs to ensure that we capture the true essence of the services we provide to the residents of Shelby County. Having the right data strategy behind the scenes can equip and empower our staff to effectively tackle the community issues and “tell the story through outcomes.”
CSA continues to offer up to $1000 in utility assistance to eligible residents. Visit www.shelbycountycsa.org for more information.