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'CSA'

Jul 08

Ready, Set, GO!

Posted to Community Services News on July 8, 2022 at 3:59 PM by Jessica Harris


Community Services Agency

Ready, Set, Go!

October 1st is finally here and Shelby County Community Services Agency is READY to offer various types of assistance to the residents of Shelby County. 
We are SET to empower our customers to not only improve their lives through economic security and stability, but also their communities by planting seeds of change as we move toward a brighter future. 
We GO full speed ahead, providing the needed assistance for customers experiencing financial difficulty during these unprecedented times. 
Today, we shine a spotlight on our utility assistance program -- Low-Income Home Energy Assistance Program (LIHEAP). This program will provide Emergency Utility Assistance to qualifying customers in as little as 48 hours. 
Lastly, we are excited to spread the word that our benefit amounts for this fiscal year have increased!! Eligible customers can receive up to $1000 dollars toward their utility costs.  Our slogan, Helping People, Changing Lives, speaks volumes to the fact that Shelby County Community Services is READY and SET to GO serve the residents of Shelby County! 
www.shelbycountycsa.org  |  901-222-4212

Tag(s): SafetyNetIssues, October2021, LIHEAP, CSA

Jul 08

Answering the Call

Posted to Community Services News on July 8, 2022 at 3:47 PM by Jessica Harris

Community Services Agency
Answering the Call

Shelby County CSA is proud to say that we Honor our customers by holding them in high respect. As a social service organization, oftentimes, we meet our customers at what may be one of the lowest moments of their lives. They may be experiencing the threat of utility disconnection or the loss of their home as a result of loss of employment, the loss of a loved one, or astronomical car or home repairs. Whatever the need, we understand the sensitivity and we answer the call. CSA is consistently providing high levels of customer service by treating every customer with the upmost dignity and respect. We are Helping people and Changing Lives, because we listen with our EARS, but we hear with our HEARTS.
For utility, rent, or mortgage assistance, call 901-222-4212 or visit www.shelbycountycsa.org. 

Tag(s): UtilityAssistance, RentAssistance, November2021, MortgageAssistance, CSA

Jul 08

Telling the Story Through Outcomes

Posted to Community Services News on July 8, 2022 at 11:16 AM by Jessica Harris

Community Services Agency

Telling the Story Through Outcomes
As with any public service agency, there can be challenges that remain significant. Improving and perfecting service delivery is one of the most common obstacles. However, we believe that it is “a good problem to have.” Shelby County CSA is consistently identifying and assessing the challenges to ensure that we manage these complexities in a successful manner.  
Shelby County CSA is utilizing the right case management and outcomes data tracking programs to ensure that we capture the true essence of the services we provide to the residents of Shelby County. Having the right data strategy behind the scenes can equip and empower our staff to effectively tackle the community issues and “tell the story through outcomes.” 
CSA continues to offer up to $1000 in utility assistance to eligible residents. Visit www.shelbycountycsa.org for more information. 

Tag(s): March2022, CSA