Posted to Community Services News on July 8, 2022 at 11:14 AM by Jessica Harris
Aging Commission of the Mid-South
Streamlining
Previously the Aging Commission mentioned some streamlining and operational mapping processes that we worked on. This was all to implement better services to our clients and strategic work flows for the providers and staff. Our intention is to prioritize continuous service quality improvement as well as technological upgrades. Well the time has come. ACMS has received the devices and software for our Senior Centers. Starting this coming fiscal year, Seniors will be able to check in through electronic card swipe and select the designated services for the day. This will allow for all data units to be auto captured during check in, reducing manual and duplicated data entry on behalf of the provider and staff. Thus saving time and manpower to be redirected for both the provider and agency’s needs.
Also, we have received the software and templates for provider uploads. Which means a provider can upload their invoiced units indirectly into our database for agency staff to download. Units will reach consumer records instantaneously upon download, again, saving time on manual data input. We have two other projects in the works, closing in on completion. We are also hoping to have them in alignment and ready to go come this fiscal year. ACMS is overly excited to have these new system upgrades and can’t wait to announce all completed projects.
Posted to Community Services News on July 8, 2022 at 11:08 AM by Jessica Harris
Community Engagement & Outreach
Following the Data
Outreach is focused on connecting the services and resources with the people who need them, and listening to and learning from residents to increase connections and improve services. The Office of Community Engagement & Outreach has been collecting data to best guide where we conduct our outreach efforts to best serve residents with the greatest needs.
The Covid-19 Emergency Rent and Utility Assistance Program helps pay for past due rent and utility for those renters who've been financially impacted by Covid. By zooming in on residents with lower incomes, in Covid hotspots, and neighborhoods with high rates of eviction, we're able to best predict the residents who most need this assistance. We then track all of our outreach efforts, mapping out every time we lead or attend a meeting, a community fair, or drop off flyers. We do this tracking and mapping so we can identify areas with the greatest need and areas that have been underserved by outreach efforts.
Posted to Community Services News on July 8, 2022 at 10:53 AM by Jessica Harris
Performance Quality Management
The Score Card
A balanced scorecard can present a quick and comprehensive view of a grant’s performance based upon a set of measures across perspectives accompanied by an executive summary (Kaplan & Norton, 1992). It can help teams identify the most meaningful key performance indicators to support data-driven decision making and strategic planning aimed to sustain or improve grant outcomes. The Performance Quality Management team developed a balanced scorecard for the Health in All Spaces (HIAS) grant. The purpose the of HIAS grant is to enhance Shelby County’s response to the pandemic by building durable health equity infrastructure to increase our region’s Covid-19 vaccination rate and improve our region’s long-term health literacy and wellness resources. The HIAS balanced scorecard includes four perspectives: (1) internal business perspective that measures productivity to meet grantor’s performance expectations, (2) customer/stakeholder perspective that considers service delivery’s contributive value to attain outcomes, (3) stewardship perspective that considers the use of financial resources to achieve outcomes, and (4) innovation and learning perspective that considers the importance of continuous improvement in infrastructure, technology, culture, and human capital to accomplish outcomes. Each perspective helps leadership and the team to understand the grant’s impact in our community and the strength of our community partnerships. Plans are underway to develop a balanced scorecard for the Emergency Solutions Grants Program.
References: Kaplan, R., & Norton, D. (1992). The balanced scorecard-measures that drive performance. Harvard Business Review. Retrieved February 8, 2022, from https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2.
