Aging Commission of the Mid-South 

Streamlining 

Previously the Aging Commission mentioned some streamlining and operational mapping processes that we worked on. This was all to implement better services to our clients and strategic work flows for the providers and staff. Our intention is to prioritize continuous service quality improvement as well as technological upgrades. Well the time has come. ACMS has received the devices and software for our Senior Centers. Starting this coming fiscal year, Seniors will be able to check in through electronic card swipe and select the designated services for the day. This will allow for all data units to be auto captured during check in, reducing manual and duplicated data entry on behalf of the provider and staff. Thus saving time and manpower to be redirected for both the provider and agency’s needs. 

Also, we have received the software and templates for provider uploads. Which means a provider can upload their invoiced units indirectly into our database for agency staff to download. Units will reach consumer records instantaneously upon download, again, saving time on manual data input. We have two other projects in the works, closing in on completion. We are also hoping to have them in alignment and ready to go come this fiscal year. ACMS is overly excited to have these new system upgrades and can’t wait to announce all completed projects.

Community Services Agency 

We all know that growing older is a part of life and we each wish to age gracefully. However, the stressors of everyday life can shift the idea of aging gracefully into a somewhat unattainable goal. At Shelby County Community Services Agency, we love our senior community and work diligently to assist with the goal of aging gracefully. 

Every year, we service over 5000 seniors, ages 60 and over, in our various programs. We are especially proud to be a recipient of the International Brotherhood of Electrical Workers (IBEW) donation of $5000 for special utility assistance for our seniors. The financial assistance and supportive services we provide to these very important members of our community, can help to alleviate daily stress and enable them to attain the goal of aging gracefully. 

To apply for utility assistance, send an email to heather.watson@shelbycountytn.gov. The requirements for seniors to receive IBEW funds are below. 

• AGE 65 AND OVER 
• APPLIED TO UTILITY SERVICES ONLY
• RESIDENT OF SHELBY COUNTY, TN. 
• MUST HAVE PAST DUE UTILITY BILL 
• MUST NOT HAVE ACCESSED ANY OTHER UTILITY SERVICES PROGRAM THROUGH CSA DURING THE CURRENT PROGRAM YEAR 
• MAXIMUM ALLOTMENT IS $250 PER CUSTOMER, PER PROGRAM YEAR

If you are a senior in need of utility assistance, please call 901-222-4212.