FAQs • Shelby County, TN • CivicEngage

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How do I get the character of my discharge upgraded?: Your Veterans Services Officer must submit the appropriate documentation.

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Community Services - Veterans Services

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1. How can I get a copy of my DD Form 214?: A request for your DD214 could be made by calling our office at 901.222.4237 and we can submit a request if you are a Tennessee Veteran. You can also complete the SF Form 180, which can be found at va.gov/vaforms/default.asp, and submit it to the appropriate address provided with the form.

2. How do I request my military service record?: Your military service record can also be requested by submitting the SF Form 180, which can be found at va.gov/vaforms/default.asp, to the appropriate address provided with the form.

3. How can I find out if I qualify for VA Benefits?: You will need to contact our office and schedule an appointment with a Veterans Services Officer.

4. How can I learn about benefits for my family?: You will need to contact our office and schedule an appointment with a Veterans Services Officer.

5. How do I get the character of my discharge upgraded?: Your Veterans Services Officer must submit the appropriate documentation.

6. Who can help me understand my decision letter received from the VA?: The VA can help you or a Veterans Services Officer can help you. You should contact the number provided on the decision letter or contact our office for assistance.

7. How can I get my wife added as a dependent?: You can log onto Ebenefits, visit the VA hospital, or visit your Veterans Services Officer to complete the necessary form for submitting to the VA.

8. Were the records destroyed in the 1973 fire?: Yes they were. Records for the Air Force and Army were destroyed.

9. Do I qualify for Agent Orange?: If your doctor has diagnosed you with at least one Agent Orange presumptive and you are a Veteran that served in an area designated an Agent Orange qualifier, you qualify for Agent Orange compensation.

10. What is Ebenefits?: Ebenefits is a computerized resource for military personnel and their family members. It is necessary to create an account to access the system and it is free.

11. My Veteran husband/wife is deceased. Do I qualify for any benefits?: Yes, you may qualify for Compensation or Pension. Visit you Veterans Services Officer for more information.

12. Do I qualify to shop on the Naval Base?: Effective January 1^st, 2020, all Veterans with a VA card indicating Service Connected are authorized to shop on base.