Can you tell me how the utility program works?

CSA has 2 programs, which are both based on your household size and income:     

 Energy Assistance Program – The only criteria for this program is to have an active utility account with MLGW, be Shelby County resident and meet the income guidelines (see income chart at www.shelbycountycsa.org).  Once the application is received by it is processed within 30 days or less.      

    Energy Crisis Program – A person must have a cut office notice or disconnected utilities AND someone in the home that meets one of the following criteria: 1) Elderly (60 or Older), 2) disabled, or 3) child in home under the age of 6, or 4) you must have experienced an uncontrollable circumstance (must provide proof) and must meet the income guideline (see income chart at www.shelbycountycsa.org). Crisis applications are processed within 18-48 hours. Mail in, online or emailed applications cannot be processed as Crisis applications. Crisis applications should be dropped off in the drop box outside of the office suite.

Once your application is processed and approved, your MLGW account will be noted, to prevent disconnection of services. For approved Energy Assistance applications, your account will be noted within 30 days from the date your application was received. For approved Crisis applications, your account will be noted within 18 to 48 hours from the date the application was received. 

Show All Answers

1. How do I apply for utility assistance?
2. Can you tell me how the utility program works?
3. What information do I need to submit with the utility application?
4. Can I apply multiple times?
5. Does CSA assist with old or inactive MLGW accounts (DL Bills)?
6. Does CSA pay on deposit?
7. Does CSA pay diversion charges?
8. How much does CSA pay towards your MLGW?
9. Can CSA assist if the MLGW bill is not in my name?
10. Do I have to be a Shelby County resident?
11. What number do I call with questions?
12. After being on hold, my call is disconnected. Is the staff hanging up on me?
13. Is there an online application process for utility assistance?
14. Do I need a Social Security card to receive services?
15. Are your services available in Spanish?
16. How do I apply for rent or mortgage assistance?
17. Can you tell me how the program works?
18. What information do I need to submit with the rent/mortgage application?
19. How much does CSA pay towards your rent/mortgage?
20. Can CSA assist if the rent/mortgage not in my name?
21. Do I have to be a Shelby County resident?
22. Is there an online application process for rent/mortgage assistance?