After being on hold, my call is disconnected. Is the staff hanging up on me?

Absolutely not. CSA staff would never purposefully hang up on a customer. Per conversations with the IT department, calls coming from a cell phone are more likely to drop due to the cell phone carrier. It is believed that calls are more stable when coming from a landline. We suggest that when calling, you call from a landline, if possible.

Show All Answers

1. How do I apply for utility assistance?
2. Can you tell me how the utility program works?
3. What information do I need to submit with the utility application?
4. Can I apply multiple times?
5. Does CSA assist with old or inactive MLGW accounts (DL Bills)?
6. Does CSA pay on deposit?
7. Does CSA pay diversion charges?
8. How much does CSA pay towards your MLGW?
9. Can CSA assist if the MLGW bill is not in my name?
10. Do I have to be a Shelby County resident?
11. What number do I call with questions?
12. After being on hold, my call is disconnected. Is the staff hanging up on me?
13. Is there an online application process for utility assistance?
14. Do I need a Social Security card to receive services?
15. Are your services available in Spanish?
16. How do I apply for rent or mortgage assistance?
17. Can you tell me how the program works?
18. What information do I need to submit with the rent/mortgage application?
19. How much does CSA pay towards your rent/mortgage?
20. Can CSA assist if the rent/mortgage not in my name?
21. Do I have to be a Shelby County resident?
22. Is there an online application process for rent/mortgage assistance?