Shelby County Website Survey

2. We would like your feedback on the Shelby County website. It is our goal for our website to be as user friendly and informative as possible. So, please take a few moments to complete this online survey. Your comments and suggestions will help us to serve you better.

6. Demographic Questions

8. What is your age?

   1. 18-24
   2. 25-34
   3. 35-44
   4. 44-54
   5. 55-64
   6. 65 +

10. What is your gender?

    1. Female
    2. Male

12. Are you a resident or visitor of Shelby County, TN

    1. Full Time Resident
    2. Seasonal Resident
    3. Visitor
    4. Potential Vistor

14. Is your visit to the Shelby County website for your profession or personal interest?

    1. Professional Personal
    2. Personal

18. Survey Questions

20. How often do you visit the Shelby County Government site?

    1. Everyday
    2. Several times a week
    3. About once a week
    4. Several times a month
    5. About once a month
    6. Less than once a month
    7. This is my first visit here

22. Was it easy to find the information you needed during today's visit?

    1. Very Easy To Find
    2. Easy To Find
    3. Fair
    4. Difficult To Find
    5. Very Difficult to Find
    6. Did Not Find

24. Please provide additional information regarding items you were looking for on the Shelby County website today. (OPTIONAL)

26. How did you first hear about Shelby County's website?

    Check all that apply

    1. Check all that apply
    2. Newspaper or magazine article
    3. Friend or business associate
    4. Radio or TV
    5. Twitter
    6. Facebook
    7. Another web site
28. What are your main reasons for visiting the County web site?

    Select as many choices that apply

    1. General information on County services or programs
    2. Board Agendas & Meetings
    3. Latest News and Press Releases
    4. Documents and Forms
    5. Contact a Shelby County Department
    6. Research
    7. Shelby County Jobs
    8. Permitting
    9. Other
30. If you checked "Other" in the question above, please explain.

32. If you were not able to complete your task today, why not?

34. Which parts of the web site are most useful to you?

    Select as many choices that apply

    1. Board Meetings & Agendas
    2. Legal Notices
    3. Government
    4. Residents
    5. Business
    6. Visitors
    7. News Releases
    8. Departments and Agencies listing
    9. Meeting Video Archive
    10. Other
36. If you checked "Other" in the question above, please explain.

38. What do you like about the Shelby County web site?

    Select as many choices that apply

    1. The web site contains helpful information
    2. Extensive Information
    3. Information is interesting
    4. Information is easy to find
    5. Other
40. If you checked "Other" in the question above, please explain.

42. What could be improved about the Shelby County web site?

    Select as many choices that apply

    1. Information does not meet my needs
    2. Information is not complete
    3. Information is hard to find
    4. Information is hard to understand
    5. Web pages appear slowly
    6. There is nothing that I dislike about the web sit
    7. Other
44. If you checked "Other" in the question above, please explain.

46. How would you rate Shelby County's web site overall?

    1. Excellent
    2. Very Good
    3. Good
    4. Fair
    5. Poor

48. Are there additional features or online services you would like us to include on the web site?

    1. No
    2. Yes (please describe)

50. [Please input your information about additional features or online services below.]

52. Please provide any other comments or suggestions about your experience with the County web site.

54. Would you be willing to help us improve the user-friendliness of the website? If so, please provide your email address

Leave This Blank:


55. 1. Receive an email copy of this form.
56. Email address

    This field is not part of the form submission.

57. Submit

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