FAQs • Shelby County, TN • CivicEngage

▼
Aging Commisions Mid South FAQ's

Show All Answers

1. Where can I get home repair help from?: Habitat for Humanity

▼
Backyard Composting

Show All Answers

1. What is compost?: Compost is a mixture of residues of organic materials that have been piled, watered, and have undergone decomposition.

2. Why is composting important?: Since most yard waste and food products are easily degradable under the correct conditions, placing them in a landfill unnecessarily wastes space and money. Compost also benefits soils by serving as a soil conditioner, which enriches soil and improves its structure.

3. What can I compost?: Materials such as leaves, twigs, small branches, bark, straw, grass clippings, paper, manures (cow, chicken, goat, horse, pig, and sheep), fruit and vegetable scraps, egg shells, and coffee grounds can be composed.
Materials that should not be put in a compost pile include meat, cheese, fatty foods, dog and cat manure, and plants with diseases.

4. What type of bin should I use?: Composting is a natural process that will occur whether or not materials are in a bin. However, using a bin in your backyard will better contain materials. A compost bin can be as simple as a cylinder made from chicken wire or it can be a commercial unit.

▼
Board of Equalization

Show All Answers

1. What are the functions of the Board of Equalization?

The Shelby County Board of Equalization meets each year beginning May 1 (or the next business day if the 1st falls on Saturday or Sunday). The primary function is to conduct impartial hearings on property assessment disputes between the taxpayer and county assessor. The County Board of Equalization is the first level of administrative appeal.

The BOE can:
• Affirm, lower or raise a property’s assessed value.

The BOE cannot:
• Reduce your property’s assessed value simply because you are paying more taxes than your neighbor.
• Remove penalties and interest for late payment of property taxes.
• Reduce your taxes due to your inability to pay.
• Change tax rates.
• Grant or deny exemptions.

2. What is the correlation between the County Assessor, County Trustee and the County Board of Equalization?

The County Assessor establishes the assessed valuation on your property.

The County Trustee calculates and collects taxes on your property based upon its assessed value.

The County Board of Equalization is a completely independent entity that handles the "appeal process and hearing" of your disputed assessment valuation. The Board is separate from and independent of the Assessor.

3. How can a Forced Assessment be adjusted?: Once you have received a Forced Assessment, your account may be adjusted by filing an appeal with the Shelby County Board of Equalization. To appeal, you must file a petition and Personal Property Schedule with the Board within the period for filing appeals.

4. How can I appeal the assessed value of my property?

You may appeal the assessor’s valuation of your property by timely filing a complete appeal petition with the County Board of Equalization. There is no fee charged for filing an appeal. You may file your appeal by one of the following methods:

By Mail - Appeal forms may be mailed to the BOE Office. Envelopes must be postmarked by midnight of the deadline.
Online - Appeals may be filed online at boe.efile.shelbycountytn.gov/eFile. Online filings must be submitted by midnight of the deadline. The BOE strongly encourages property owners to use the BOE On-Line System to file their appeal. The process is simpler, faster and will generally provide an earlier hearing date. The system permits the taxpayer to upload supporting documentation directly to the BOE’s system. NOTE: Online eFile website is only functional during appeal season.

PROPERTY OWNERS WITH ONE (1) REAL PROPERTY APPEAL WILL BE ALLOWED TO SCHEDULE THEIR HEARING DATE PROPERTY OWNERS OR REPRESENTATIVES WITH MORE THAN 100 APPEALS MUST FILE ONLINE

5. Who can I call if I need help?: Please call the Board of Equalization (BOE) Office at 901-222-7300 if you have procedural questions or need help completing the forms.

6. May I file an appeal for a prior year?: No. The County Board’s jurisdiction is limited by law to the current year.

7. How can I confirm my appeal has been received and filed?: You may contact the BOE at 901-222-7300 or BOE@shelbycountytn.gov

8. May I withdraw my appeal?: You may withdraw your appeal for any reason and at any time prior to your scheduled hearing by notifying the Board of Equalization (BOE) in writing of your intent to withdraw. You may email your withdrawal to boe@shelbycountytn.gov or mail to Shelby County Board of Equalization,1075 Mullins Station Road, Suite C-142, Memphis, TN 38134. Print your name, property address and parcel number clearly. Be sure to sign the document. An electronic (typed) signature on email is acceptable. If a hearing has been scheduled, it will be canceled upon receipt of your withdrawal. IF YOU WITHDRAW YOUR APPEAL, YOU WILL HAVE NO FURTHER RIGHT TO APPEAL THE ASSESSOR'S DETERMINATION OF YOUR PROPERTY VALUE FOR THAT YEAR.

9. Should I wait until after my hearing to pay my property taxes?: Taxpayers are advised to pay their property taxes when due. Any adjustment or refund will be addressed by city and county collectors after the final resolution of the appeal.

10. When will I have a hearing?: The scheduling of your hearing will depend on the volume of appeals and the timing of your petition filing. Generally, applications filed electronically will be scheduled to be heard first. You will be notified by mail at least two weeks prior to your scheduled hearing date.

11. What can be expected at the hearing?: You will have an opportunity to give oral testimony and provide evidence in support of your opinion of value. Please keep in mind that the County Assessor is, by law, presumed to be correct. The burden of proof is on you to show that the assessed value is not correct by presenting clear and convincing evidence to support your estimate of market value.

12. What types of evidence should I provide?

Remember, the issue before the Board is the market value of your property. Accordingly, you will need to furnish evidence that demonstrates that the Assessor’s value is incorrect. Successful forms of evidence include:

Real Property

Comparable sales

Photographs of features or conditions that you believe diminish your property’s market value

Independent appraisals

Estimates of cost to repair building or land defects

Maps showing proximity to high traffic areas, access limitations, etc.

Letters or documents from government agencies and/or experts regarding development limitations

Deeds that describing easements that impact your value

Rent rolls and expense statements for commercial and income producing properties

Evidence of errors in the physical characteristics of the property as listed on your assessment record.

Personal Property

Personal property schedule

Photos of your tangible personal property

Balance sheet

Listing of all assets used in business

Purchase agreement for assets

When gathering evidence and formulating arguments, it is important to keep in mind that, by law, the Assessor is presumed to be correct. The burden of proof is on you to show that the Assessor’s determination of value is incorrect.

13. How soon will I receive a decision from the Board?: You will usually receive a written decision from the Board of Equalization within two weeks of the hearing.

14. What if I am not satisfied with the County Board’s decision?: You may appeal the County Board’s decision to the Tennessee State Board of Equalization. An appeal must be filed with the State Board within forty-five (45) days from the county board notice. For additional information, please contact the Tennessee State Board of Equalization by calling 615-401-7883 or visit the SBOE website at www.comptroller.tn.gov/sboe. The State Board of Equalization’s administrative judges hold hearings in Memphis.

▼
Chancery Court

Show All Answers

1. What do I do when Chancery Court shows up on my credit report?: Call (901) 432-4829 for assistance.

2. Does Chancery Court handle foreclosures?: No, nor do we have a listing of foreclosures.

3. How do I file for a divorce?: Contact an attorney,
Memphis Area Legal Services at (901) 523-8822 or (901) 476-1808,
or Community Legal Center at (901) 543-3395 for assistance

4. How do I file for an adoption?: Contact an attorney,
Memphis Area Legal Services at (901) 523-882 or (901) 476-1808,
Or contact Community Legal Center at (901) 543-3395 for assistance.

5. Can I review a file?: Files are available to review during normal business hours (8:00 am - 4:30 pm, Monday - Friday).

6. How do I gain access to a closed file?: Files are retrieved from our archives upon request. It is recommend you call (901) 222-3921 ahead to speed up the process and reduce your wait time.

7. How can I get a copy of a file?: To get a copy of a file, you must come into to the office. We are located at:
140 Adams Ave.
Room B48
Memphis, TN 38103
To receive copies by mail, please call (901) 222-3921.

8. What is the cost for copies?: Copies are $0.50 per page. Certified copies are an additional $5.

9. Where do I pay my property taxes?: For county property tax information, call (901) 222-7001. For city property tax information, call (901) 522-1111.

10. I have been summoned for property taxes. Who do I contact?: For county taxes, call (901) 222-7001. For city taxes, call (901) 528-1844 ext. 5814.

11. How can I get someone out of my house?: Contact the General Sessions Civil Court at (901) 222-3400.

▼
Circuit Court

Show All Answers

1. How do I file a case?: All cases begin their journey through the Circuit Court at the Filing Counter located in Room 224 at the County Courthouse (140 Adams). When you come to file your case, the paperwork and payment are processed and one of nine of our division judges is randomly selected by our Case Management System to hear your case.

2. Do I need to hire an attorney?: Having an attorney represent your case in court is preferred. It is to your benefit to hire legal representation. An attorney has been educated in the Law, knows the Local Rules of Court, is very familiar with the format of required court paperwork and can professionally present your case in the courtroom. Please note that the Circuit Court staff cannot offer you any legal advice. However, should lack of funds prohibit you from having legal representation, there are sources available to you. Contact information for a few of these resources, the Memphis Bar Association and Memphis Area Legal Services, are listed on our 'Other Contacts' page on this site.

3. Where do I park?

There are several parking garages and lots conveniently located in vicinity of the Shelby County Courthouse as well as metered parking along the street. The handicap accessible entrances are at the corner of Third and Adams, and Second and Washington.

Justice Center Garage, 245 Washington Avenue

Hours: 24/7
Parking Spaces - 1,000
Daily Rate: $1/half hour; $6 all day (maximum)

Civic Center, 212 Poplar Avenue

Hours: 24/7
Parking Spaces - 129
Daily Rate: $7 daily, $4 nightly

Civic Center, 146 Third Street

Hours: 24/7
Parking Spaces - 15
Daily Rate: $6 flat

Civic Center, 195 Washington Avenue

Hours: 24/7
Parking Spaces - 50
Daily Rate: $6 flat rate

100 N. Main Building Garage, Second and Adams Street

Hours: Mon-Fri - 7 am to 6 pm
Parking Spaces - 335
Daily Rate: $3 flat rate

Civic Center, 161 Adams Avenue

Hours: 24/7
Parking Spaces - 90
Daily Rate: $5 daily, $3 nightly

▼
Community Services - Aging Commission of the Mid-South

Show All Answers

1. What services does the Aging Commission offer?

Our Aging network partners receive funding from us to provide services such as:

Adult Day Care
CHOICES
Congregate Meals
Caregiver Counseling
Home – Delivered Meals
Homemaker Services
In-Home Respite
Legal Assistance
Personal Care
Public Guardianship
Prevention of Elder Abuse
Senior Center Activities
SNAP
State Health Insurance Assistance Program
Transportation

2. Is a Doctor’s order required to receive services through our agency?: Only the CHOICES program requires a medical history and physical requires prior to determining if someone is eligible. None of the other programs require any communication with a physician to determine eligibility.

3. Who is eligible to receive services?: Seniors and adults with disabilities are eligible to receive services.

4. How do you find out if you qualify for services?: You can find out if you qualify for services by dialing 901-222-4111 for the Information and Assistance line.

5. What is CHOICES?: TennCare CHOICES in Long-Term Services and Supports (or CHOICES for short) is for adults (age 21 and older) with a physical disability and seniors (age 65 and older). CHOICES offers services to help a person live in their own home or in the community. These services are called Home and Community Based Services or HCBS. These services can be provided in the home, on the job, or in the community to assist with daily living activities and allow people to work and be actively involved in their local community. CHOICES also provides care in a nursing home if this is needed.

6. How do I qualify?

To qualify and remain in CHOICES Groups 1 and 2, you must:

Need the level or care provided in a nursing home; AND
Qualify for Medicaid long-term services and supports
Group 3 is only available to clients that receive SSI

To qualify for Medicaid long-term services and supports:

Your income cannot be more than $2,313 per month (if it is, you may be able to set up a Qualifying Income Trust);
The total value of things you own cannot be more than $2,000 (the home where you live doesn’t count); AND
You can’t have given away, sold, or quick deeded anything within the last 5 years that is valued over a $1000

7. Can I get paid to take care of my parent?

Consumer Direction is a way of getting some of the home care you need that offers more choice and control over WHO gives your home care and HOW your care is given than receiving CHOICES services and not consumer directing. You actually employ the people who provide some of your home care services – they work for you instead of an agency. This means you must be able to do the things that an employer would do – like hire, train, and schedule workers.

It can’t be your mother, father, sister, brother, or grandchild.

8. Will they help me find a home?: TENNCARE does not help with housing.

9. How long does it take to be enrolled and receive services?: It takes 45-60 days.

10. Will they take my property after I die?

Estate Recovery is the way TennCare collects money from the estates of people who passed away and received TennCare long-term services and supports, such as nursing home care or home and community based services. If TennCare pays for nursing facility and other long term care services, TennCare is required by federal law to recoup these payments after the death of the recipient. This is referred to as “estate recovery.”

Estate recovery is using the value of property you leave behind when you die to pay TennCare back for care you received while you were living. Your “estate” is the property, belongings, money, and other assets that you own at the moment immediately preceding death. Estate recovery only occurs after your death, and your family is not personally responsible for the debt.

11. How do I receive services?: Call 901-222-4111 and you can be screened over the phone.

12. What services are available?

The services available are:

Options: Homemaker, Personal Care and Home Delivered Meals
Older Americans Act: Adult Day Care, Homemaker, Personal Care, Home Delivered Meals, Personal Emergency Response System
Family Caregiver: Respite In-home Adult Care, Respite Personal Care, Respite Homemaker, Respite Adult Day Care, Assistive Technology, Food Supplement, Home Delivered Meals, Pest Control, Personal Emergency Response System, Medical Equipment/Supplies

13. Who qualifies?

To qualify, you must be:

Options: 60+ and adults with disabilities
Older Americans Act: 60+
Family Caregiver: Caregivers

14. Do the agencies do background checks on their employees?: Yes.

▼
Community Services - Behavioral Health Services

Show All Answers

1. How do I access mental health treatment in the community if I don’t have insurance?: Behavioral Health Services networks with agencies such as Alliance Healthcare Services and Case Management, Inc. Both agencies accommodate clients without insurance by enrolling them in a program called Safety Net. Safety Net is a state funded program that covers behavioral health treatment for the uninsured.

2. How do I obtain services through the Criminal Justice Liaison Program (CJL)?: Clients enrolled in the CJL Program are referred by their attorney (public defender or private attorney). Most of the clients referred into CJL have Criminal Court Cases and are eligible for probation.

3. How do I obtain services through the Mental Health Advocacy Program (MHA)?: Most clients who become involved with the criminal justice system due to pending charges have a mental illness get referred and their case is reviewed for eligibility.

4. Where will I go if I have a mental health crisis and need assistance, but I am uninsured?: The Crisis Stabilization Unit at Memphis Mental Health Institute accepts walk-ins daily. They will evaluate the client to determine the level of need. If the client presents unstable and willing to receive treatment, they will be admitted and assisted in becoming stable on psychotropic medications. Follow-up treatment can be obtained through the following agencies such as: Alliance Health Services, Case Management, Inc., and other community agencies.

5. Where will I go if I have a mental health crisis and need assistance, but I have insurance?: Lakeside Behavioral Health Systems and Delta Specialty Hospital accepts walk-ins in their intake department. They will evaluate the client to determine their level of need. If the client presents as unstable and is willing to receive treatment, they will be admitted so they can get stable on psychotropic medications. Follow-up treatment can be obtained through the following agencies such as Alliance Health Services, Case Management, Inc., and other community agencies.

6. How can I receive mental health treatment after being released from custody if I’m not enrolled in Mental Health Advocate or the Criminal Justice Liaison Program?: The Mental Health Services Coordinators assist persons by linking them with mental health outpatient treatment in the community as well as resources (Alliance Healthcare Services, Case Management, Inc., etc.) The Mental Health Services Coordinators also assist with the release in court and schedule follow-up appointments with the participants to begin monitoring and establishing needed services. The Mental Health Services Coordinators monitor and provide status reports to the courts regarding the persons’ compliance/noncompliance with established services. This helps the Judge determine If the case will be dismissed or prosecuted.

▼
Community Services - Community Services Agency

Show All Answers

1. How do I apply for utility assistance?

Currently, there are four ways to apply for assistance:

You may complete an application online at www.shelbycountycsa.org.

You may download, print and complete the application at the www.shelbycountycsa.org website and return it by email it to LIHEAP@shelbycountytn.gov.

You may come by the Hickory Hill location at 3772 S. Hickory Ridge Mall, Suite 516 and pick up an application and return it by mail or drop box. Please include supporting documentation with your application.

You may contact the Hickory Hill office at 901-222-4212 and request that an application be mailed to you, complete it and mail it, along with your supporting documentation to 3772 S. Hickory Ridge Mall, Suite 516, Memphis, TN 38115.

2. Can you tell me how the utility program works?

CSA has 2 programs, which are both based on your household size and income:

Energy Assistance Program – The only criteria for this program is to have an active utility account with MLGW, be Shelby County resident and meet the income guidelines (see income chart at www.shelbycountycsa.org). Once the application is received by it is processed within 30 days or less.

Energy Crisis Program – A person must have a cut office notice or disconnected utilities AND someone in the home that meets one of the following criteria: 1) Elderly (60 or Older), 2) disabled, or 3) child in home under the age of 6, or 4) you must have experienced an uncontrollable circumstance (must provide proof) and must meet the income guideline (see income chart at www.shelbycountycsa.org). Crisis applications are processed within 18-48 hours. Mail in, online or emailed applications cannot be processed as Crisis applications. Crisis applications should be dropped off in the drop box outside of the office suite.

Once your application is processed and approved, your MLGW account will be noted, to prevent disconnection of services. For approved Energy Assistance applications, your account will be noted within 30 days from the date your application was received. For approved Crisis applications, your account will be noted within 18 to 48 hours from the date the application was received.

3. What information do I need to submit with the utility application?

You need the following:

Proof of income for all household members 18 years of age or older;
A valid ID for the applicant;
Social Security cards for all household members over the age of 1 and;
Your utility bill.
If you have a child in the home that is under the age of 1, you will need to provide a copy of the Birth Certificate. If you live in Public Housing or Section 8, you will need to provide proof.

4. Can I apply multiple times?: You can apply once per program year.

5. Does CSA assist with old or inactive MLGW accounts (DL Bills)?: No; CSA can only assist with active MLGW accounts.

6. Does CSA pay on deposit?: No; CSA does not pay deposits

7. Does CSA pay diversion charges?: No; CSA does not pay diversion charges (stolen utilities). CSA will pay on the active charges, but not diversion charges.

8. How much does CSA pay towards your MLGW?: CSA pays anywhere from $175.00 up to $650.00 on MGW bills.

9. Can CSA assist if the MLGW bill is not in my name?: Yes; you must have a permission statement signed by the person whose name is listed on the MLGW account giving you permission to apply for assistance.

10. Do I have to be a Shelby County resident?: Yes. However, if you are a qualified immigrant, you must provide proof of immigration status.

11. What number do I call with questions?: 901-222-4212, Monday-Friday between 8am-4:30pm.

12. After being on hold, my call is disconnected. Is the staff hanging up on me?: Absolutely not. CSA staff would never purposefully hang up on a customer. Per conversations with the IT department, calls coming from a cell phone are more likely to drop due to the cell phone carrier. It is believed that calls are more stable when coming from a landline. We suggest that when calling, you call from a landline, if possible.

13. Is there an online application process for utility assistance?: Yes; there is an online application for utility assistance that can be accessed by going to www.shelbycountycsa.org and clicking the “Utility Assistance” button. If you have not received assistance from CSA since October 1, 2017, you will not be able to utilize the online application process and will need apply via mail, email, or drop box.

14. Do I need a Social Security card to receive services?: The head of the household does not need a Social Security card as long as a senior or a child in the house has one that can be used to apply for services. This could affect your chance of becoming a legal resident in the future due to the Public Charge rule.

15. Are your services available in Spanish?: Yes, our office has bilingual staff and the website can be translated into Spanish.

16. How do I apply for rent or mortgage assistance?

Currently, there are four ways to apply for assistance:

You may complete an application online at www.shelbycountycsa.org.

You may download, print and complete the application at the www.shelbycountycsa.org website and return it by email it to CSBG@shelbycountytn.gov.

You may come by the office at 2760 Union Extended, Suite 500 and pick up an application and return it by mail or drop box. Please include supporting documentation with your application.

You may contact the Rent/Mortgage assistance office at 901-222-4212 and request that an application be mailed to you, complete it and mail it, along with your supporting documentation to 2670 Union Extended, Suite 500, Memphis, TN 38112.

17. Can you tell me how the program works?

The Rent/Mortgage Assistance program helps prevent evictions and foreclosures. You can receive up to $2,500 once a program year. To receive assistance you must have experienced a job loss resulting in a reduction in income in the last 12 months or a documented unexpected expense within the past 180 days that prevented you from being able to pay your rent or mortgage. You must be behind on your payment.

Landlord/Mortgage Company must be willing to work with the Community Services Agency (CSA) and wait on our payment if approved.

Prior to CSA making a payment, all overages must be paid to Landlord/Mortgage Company. All documents must be submitted within 24 hours or timeframe stated by the assigned worker. Once your application is processed and approved, your landlord will be paid directly within 30 days from the date your application was received.

18. What information do I need to submit with the rent/mortgage application?

You will need the following:

Proof of income for all household members 18 years of age or older;
A valid ID for the applicant;
Social Security cards for all household members over the age of 1;
Copy of your lease and;

Documentation of crisis within the past 180 days or loss of job in the last 12 months, that prevented you from being able to pay you rent or mortgage.

19. How much does CSA pay towards your rent/mortgage?: CSA pays up to $2,500 towards your rent/mortgage.

20. Can CSA assist if the rent/mortgage not in my name?: Yes; you must be listed on the lease as a tenant or someone who lives there.

21. Do I have to be a Shelby County resident?: Yes. However, if you are a qualified immigrant, you must provide proof of immigration status.

22. Is there an online application process for rent/mortgage assistance?: Yes; there is an online application for rent/mortgage assistance that can be accessed by going to www.shelbycountycsa.org and clicking the “Rent/Mortgage Assistance” button.

▼
Community Services - Crime Victims & Rape Crisis Center

Show All Answers

1. What does the Crime Victims and Rape Crisis Center offer?: We offer individual counseling, advocacy, court accompaniment, rape crisis services (we do the 24/7 sexual assault exams, commonly known as ‘rape kits’), assistance with filling an Order of Protection, victim compensation, and emergency financial services if needed.

2. Where are you located?: 1060 Madison Avenue, Medical District

3. What time do you open and close?: Monday – Friday 8am-6pm

4. What services are available during the COVID-19 pandemic?: All CVRCC services remain available, but we have implemented some limitations to in-person services. In-person services are available through an appointment only after you have talked with an advocate or counselor over the phone first. Call us at 901-222-3950 or our 24-hour Sexual Assault Hotline at 901-222-4350.

5. Can I get a rape kit (sexual assault forensic exam) without reporting to the police?: Yes, come during normal business hours (*see COVID question above). It’s always best to call first to talk to a nurse or victim advocate about what to expect: 901-222-4350.

6. Can I get counseling even if the incident happened years ago?: Yes, call 901-222-4350 or 222-3950 and ask to speak to the counseling team.

7. Can I volunteer?: We will be starting an Ambassador Program soon that will allow citizens to volunteer at outreach such as this one. Contact Sandy Bromley – 901-222-3952.

8. Are you all hiring?: We have pretty low turnover, but if we do have positions open, you can find them at www.shelbycountytn.gov/jobs.

9. Is there a charge associated with your services?: No, all services are free and confidential.

10. If I’m assaulted on the streets of Memphis, can I collect money?: Our employees can assist with preparing an application for victims’ compensation, which is a reimbursement type fund that the State of Tennessee runs out of Nashville. For the most part, that fund only reimburses you for actual expenses that are directly related to the crime, like medical bills.

11. Are your services free?: Yes they are. We do not charge for the services that we provide.

12. What age do you have to be to receive services?: We serve all ages of victims, from 0 and up. We require parents or legal guardians to accompany minor children, except victims age 13 and older can consent on their own to forensic medical or counseling services.

13. Is my information kept confidential?: Yes, we are required to keep all victim information confidential according to Federal law. There are some limited exceptions, like when you discuss causing harm to yourself or others, or abuse towards children or vulnerable people.

14. What if you call me & my husband/offender answers?: We will not call anyone without their permission. You can also give me a safe contact number where we can leave a message for you. Additionally, any time we call out, the caller ID will only say Shelby County Government with a generic number so you won’t be able to trace the call either.

15. Do you help me pay for basic needs after a crime? Like utilities, rent, mortgage, etc.?: We might be able to help pay a part, all, or nothing, depending on the circumstances. We often use our partnering agencies, like CSA or MIFA, as resources for payment as well. We can help you navigate that process if you call 901-222-3950.

16. Doesn’t your job make you sad?: Sometimes, but we are really grateful for the opportunity to help others.

▼
Community Services - Justice Initiatives

Show All Answers

1. How do I find out if someone is in jail and/or been arrested?

Shelby County Sheriff’s Office has a website https://imljail.shelbycountytn.gov/IML that will allow you to look up individuals to check whether or not they are in custody. You must have the person’s full name (correct spelling); having their date of birth is helpful but not required.

You may also call 901-222-4700. Again, you will need the person’s full name (correct spelling).

2. How do I find out the bond for someone in custody?: Visit https://shelbysheriff.org/injail.html or call 901-222-4700.

3. How do I find my court date?: Call 901-222-3600 or 901-222-3500. Or visit https://cjs.shelbycountytn.gov

4. Do I qualify for expungement of records?

You qualify for expungement if you have all of the following:

You must have no other convictions anywhere other than the one to be expunged.
You must have completed all terms of imprisonment, probation, or parole. At least five (5) years must have elapsed since the completion of the sentence imposed for the offense. If the sentence included probation or parole, the sentence was completed at the end of the probation or parole.
You must have met all conditions of supervised or unsupervised release, such as parole, probation, or community service, as evidenced by an official statement from the agency responsible for supervising your release, such as the State parole officer, the State or County probation or community service agency.
You must have paid all fines, court costs, and other assessments.
You must have completed payment of any restitution and provide evidence of the payment(s).
The conviction must be for either a Class E felony included in the inclusion list attached or a misdemeanor that is NOT included in the exclusion list attached.
If so required by the conditions of the sentence imposed, you must have remained free from dependency on or abuse of alcohol or a controlled substance or other prohibited substance for a period of not less than one (1) year.
You must pay a fee of $280 to the Clerk of the Court where the conviction was entered at the time of filing the Petition

5. What cases qualify for expungement?

Dismissed (no cost)
Nolle Prosequi (no cost)
Diversion ($100)
Release without Charge (no cost)
Record of Conviction – 1 Guilty Plea ($100)

The following cases do not qualify for expungement:

Assault
DUI
Sexual Offenses

6. How long does it take for my expunged records to clear the system?: It takes 60 working days from the date the judge signs the order.

7. How do I get started on the expungement process?

To get started on the process, you can:

Go to the link below and submit a form https://documents.shelbycountytn.gov/AppNet/UnityForm.aspx?key=UFSessionIDKey
Complete the expungement questionnaire and bring it to 201 Poplar, LL-81 or The Walter Bailey Justice Center.
Complete the expungement questionnaire and mail it to:
- Criminal Court P.O. Box 3464 Memphis, TN 38173
Contact General Sessions Criminal Court at 901-222-3500.

8. How do I report someone who has violated their probation or conditional release?: If they violated their probation due to committing another crime, you should contact the Memphis Police Department or the Shelby County Sheriff’s Office to file a report of the crime. Probation and/or the conditional release will be addressed based on the new charges.

9. How do I sign up to become a community service site or perform community service?

If you would like to become a site provider there are three (3) ways to contact this office:

Call Ms. Conssandra Eddins, Supervisor at 901-222-4000 to have an application mailed to you.
Visit the website at https://www.shelbycountytn.gov/261/Become-a-Community-Service-Work-Site where you can print a copy of the application.
Stop by the office located at 201 Poplar Ave, Suite 8-01; Memphis, TN 38103 between the hours of 8:00a and 4:00p to pick up an application.

If you are a member of the community and would like to sign up to complete community service, you must report in person to the office located at 201 Poplar Ave, Suite 8-01; Memphis, TN 38103 between the hours of 8:00a and 4:00p. Bring documentation outlining the reason for community service (i.e. court order, community referral, etc.).

10. If I have a nonviolent offense, can I call the Office of Justice Initiatives for help?: We can help if you are seeking release for someone in custody or need to complete a court requirement. For legal advice, you will need to contact your attorney.

11. How do I access mental health treatment in the community if I don’t have insurance?: The Behavioral Health Unit networks with agencies such as Alliance Healthcare Services and Case Management, Inc. Both agencies accommodate clients without insurance by enrolling them in a program called Safety Net. Safety Net is a state funded program that covers behavioral health treatment for the uninsured.

12. How can I receive assistance from the Mental Health Advocate Program?: All participants receiving services from the Mental Health Advocate Program are referred by an attorney. The Advocates assist with the release from incarceration and establish community supports for participants who are enrolled. Those case are monitored by the advocate until the case is dismissed.

13. How do I enroll in Mental Health Court?: The client is referred by their attorney (public defender or private attorney) if their case is eligible for diversion.

14. What are the criteria for Mental Health Court?: The client has to have a documented mental health diagnosis. Also, the client’s case has to be a misdemeanor or a nonviolent crime.

15. How do I obtain services through the Criminal Justice Liaison Program (CJL)?: All clients enrolled in the CJL Program are referred by their attorney (public defender or private attorney). Most of the clients referred into CJL have Criminal Court Cases and are eligible for probation.

16. Where will I go if I have a mental health crisis and need assistance, but I am uninsured?: The Crisis Stabilization Unit at Memphis Mental Health Institute takes walk-ins daily. They will evaluate the client to determine your level of need. If the client presents unstable and willing to receive treatment, they will be admitted to become stable on mental health medications. Follow-up treatment can be obtained through the following agencies: Alliance Healthcare Services and Case Management, Inc.

17. Where will I go if I have a mental health crisis and need assistance, but I have insurance?: Lakeside Behavioral Health Systems and Delta Medical Center takes walk-ins in their intake department. They will evaluate the client to determine your level of need. If the client presents unstable and willing to receive treatment, they will be admitted to become stable on mental health medications. Follow-up treatment can be obtained through the following agencies: Alliance Healthcare Services and Case Management, Inc.

18. What is the Comprehensive Opioid Abuse Program?: The Comprehensive Opioid Abuse Program (COAP) identifies individuals at a high risk of overdose and effectively diverts victims away from the criminal justice system and into substance abuse treatment.

19. What is an Opioid?: Opioids are a class of drugs used to reduce pain.

20. What is the Opioid Crisis and what does it have to do with Shelby County?: In 2018, Shelby County had 123 opioid overdose deaths. Among new heroin users, approximately 75% report abusing prescription opioids prior to using heroin. In 2018, Tennessee had over 6 million opioid prescriptions filled for pain. Opioid addiction can happen to anyone.

21. How does one become eligible for COAP services?: Any individual who thinks they may have, or has, an opioid addiction is eligible.

22. How do I obtain substance abuse treatment services through the COAP program?: Individuals seeking services could contact the Center for Addition Science at UT Medicine and ask to be connected with an Addiction Peer Recovery Specialist at 901-866-8630 or visit the center at 6401 Poplar #500 Memphis, TN 38119. Individuals seeking services can also be referred from local hospitals, first responders, pre-trial, corrections, law enforcement, and other agencies.

23. Where will I go if I feel like I have an opioid addiction and need assistance, but I am uninsured?: The COAP program serves insured and uninsured individuals. Patients will be referred to First Step Recovery Centers for assistance, if uninsured. The COAP offers some support services and treatment may be paid while the individual is being assisted with securing insurance.

24. If I know someone who may be suffering from this substance use disorder and need someone else to reach out to, who do I contact?: Contact the Tennessee REDLINE @ 1-800-889-9789.

25. What is The Pursuit Center?: The Pursuit Center is a program designed to offer youth an experience grounded in creating a mindset for cultivating positive social relationships, progressing academic goals, and developing career readiness skills by reducing the amount of delinquent activity that is occurring in our communities.

26. Who qualifies to participate in The Pursuit Center?: Youth that are brought before a judge/magistrate; Youth who are currently on pre-adjudicatory electronic monitoring devices; Youth who are referred to the Pursuit Center by a probation officer in the Children’s Bureau based on the 1^st and 2^nd contact with Juvenile court. The participants can be referred to the Pursuit Center in lieu of Juvenile Detention center and the Memphis and Shelby County Juvenile Court Children’s Bureau.

27. How long is The Pursuit Center program?: Participants will be placed in cohorts and each cohort will participate for one 20 –day cycle. Participants are required to attend the program 5 days a week from 4:00 pm -7:45 pm.

28. Is transportation provided to The Pursuit Center?: Transportation is provided for students that align with the TN Student Transportation Law and/or Shelby County Schools guidelines for transportation.

29. Where is the Pursuit Center located?: The Pursuit Center is at Carver, 3^rd floor, 1591 Pennsylvania Street, Memphis, TN 38109.

30. What are some of the activities the students will participate in?: The program consists of tutoring in core academic areas such as English and Math; mental health and intensive mentoring services aimed at cultivating positive social interaction; and diverting the students from destructive behaviors.

▼
Community Services - Office of Community Engagement & Outreach

Show All Answers

1. How can I get a representative to talk to my team or attend my event?: To request our participation, visit shelbycountytn.gov/Community-Services and select ‘Virtual Outreach’ to fill out the form.

2. What type of events do you attend?

We are currently hosting and attending virtual and limited in-person, socially distanced events. The events aim to empower participants, increase knowledge of resources in the community, or promote cooperation among different sectors.

If you are having a virtual community, club or organization or church event, we will be happy to join in and provide information about our services, or create a special presentation for your group. If you are a service provider, we are happy to host a seminar for your staff. We also host regularly scheduled virtual events which are open for all organizations to join.

We are also happy to attend your socially-distanced, in-person events such as at food drives or Covid-19 testing sites.

3. Are you hiring?: For all job opportunities, visit shelbycountytn.gov and select ‘Job Postings’.

▼
Community Services - Veterans Services

Show All Answers

1. How can I get a copy of my DD Form 214?: A request for your DD214 could be made by calling our office at 901.222.4237 and we can submit a request if you are a Tennessee Veteran. You can also complete the SF Form 180, which can be found at va.gov/vaforms/default.asp, and submit it to the appropriate address provided with the form.

2. How do I request my military service record?: Your military service record can also be requested by submitting the SF Form 180, which can be found at va.gov/vaforms/default.asp, to the appropriate address provided with the form.

3. How can I find out if I qualify for VA Benefits?: You will need to contact our office and schedule an appointment with a Veterans Services Officer.

4. How can I learn about benefits for my family?: You will need to contact our office and schedule an appointment with a Veterans Services Officer.

5. How do I get the character of my discharge upgraded?: Your Veterans Services Officer must submit the appropriate documentation.

6. Who can help me understand my decision letter received from the VA?: The VA can help you or a Veterans Services Officer can help you. You should contact the number provided on the decision letter or contact our office for assistance.

7. How can I get my wife added as a dependent?: You can log onto Ebenefits, visit the VA hospital, or visit your Veterans Services Officer to complete the necessary form for submitting to the VA.

8. Were the records destroyed in the 1973 fire?: Yes they were. Records for the Air Force and Army were destroyed.

9. Do I qualify for Agent Orange?: If your doctor has diagnosed you with at least one Agent Orange presumptive and you are a Veteran that served in an area designated an Agent Orange qualifier, you qualify for Agent Orange compensation.

10. What is Ebenefits?: Ebenefits is a computerized resource for military personnel and their family members. It is necessary to create an account to access the system and it is free.

11. My Veteran husband/wife is deceased. Do I qualify for any benefits?: Yes, you may qualify for Compensation or Pension. Visit you Veterans Services Officer for more information.

12. Do I qualify to shop on the Naval Base?: Effective January 1^st, 2020, all Veterans with a VA card indicating Service Connected are authorized to shop on base.

▼
County Engineer

Show All Answers

1. If I have sinkholes above a pipe or around a stormwater inlet, will the county fix them?: Yes, as long as there is a recorded drainage easement, the county will fix any drainage structure and repair the yard above it. Contact the Roads and Bridges Department at (901) 379-4410.

2. What can the county engineer do about the neighbor who has altered the grading of his lot and has increased/decreased the flow to my property?: We may be able to provide general advice. Private property is not under the authority of the government. This is a private matter that must be worked out between the homeowners. Commonly, the law provides that the actions of adjacent property owners must not cause damage. Consult an attorney for full explanation of rights and responsibilities in accordance with the particulars of the situation.

3. Will the county clean the creek or ditch on my property?: Generally not, since the county cannot work on private property without a recorded drainage easement. An easement is typically only on or around concrete inlets, pipes, and channels. It is the homeowner's responsibility to keep natural drainage features functional. Some drainage easements are on "common open space," which are typically the responsibility of the homeowner's association. If you would like to know if a drainage easement exists on your property, you can check your subdivision plat at Shelby County Register of Deeds by doing an address search (right-hand side) and selecting the link to the subdivision's plat in blue.

4. Does a recorded drainage easement mean the county owns the property?: No, the easement gives the county the right to enter the space to make repairs and fix problems related to public facilities such as culverts and inlets. The underlying land is still owned by the homeowner.

5. If there is a recorded easement on my property is the county responsible for mowing the grass and trimming bushes?: No, in much the same way a homeowner is responsible for maintaining the grass on the median strip of the county right of way between a sidewalk and a curb, the homeowner must maintain their property.

6. Is the county responsible for my home builder or my neighbor's home builder altering the drainage paths in my subdivision.: No, the subdivision was built and checked according to a grading and drainage (G&D) plan designed and certified by the developer's engineer. This plan takes into account all flow onto and off the property as well as flow to street drains and inlets inside the development. Unfortunately, after a subdivision has been checked and accepted, the individual builders and/or subsequent property owners may take it upon themselves to make changes. If this happens, the builder must be contacted or the homeowner must make corrections themselves. The county cannot work within private property unless the work is within a recorded drainage easement.

7. If I buy a brand new house in an unfinished subdivision, who is responsible for maintenance of my yard and the structures?: Each homeowner is responsible for the maintenance of the yard from the move-in date, unless it can be shown that there was some defect in the way the grading or lawn was installed. In that case, the developer or builder should be contacted. Generally, problems with the yard may be referred to the builder while questions involving the public infrastructure may be the responsibility of the county or the developer. Please contact our office at (901) 545-4320 for advice on this question. There is usually a one-year warranty from the developer on all the structures. The year starts when the work has been accepted by the county. This may be several years before some of the houses have been built.

8. How do I obtain or review the flood map for my area?: The Federal Emergency Management Agency (FEMA), as part of its administration of the National Flood Insurance Program (NFIP), publishes flood hazard maps, called Flood Insurance Rate Maps, or FIRMs. The purpose of a FIRM is to show the areas in a community that are subject to flooding and the risk associated with these flood hazards. You can research and view FIRMs for free at the FEMA Map Service Center. You can also create a customized FIRMette: a paper copy of a user-defined portion of an effective FIRM, produced and saved on your computer. The FIRMette is true to scale and includes title block, scale, and north arrow. It can be used to help determine the location of a property or structure relative to the Special Flood Hazard Area (SFHA).

9. What is a Special Flood Hazard Area (SFHA)?: The SFHA is also known as the 100-year floodplain. It is more precisely defined as the floodplain associated with a flood that has a 1% annual chance of being equaled or exceeded in any given year. Therefore, the SFHA is not a flood event that happens once in a hundred years, rather a flood event that has a one percent chance of occurring every year.

10. I have looked at the Flood Insurance Rate Map (FIRM) for the area of my property and think the map is wrong. How can the map be changed?: A Letter of Map Revision (LOMR) changes flood insurance risk zones, floodplain and/or floodway boundary delineations, planimetric features, and/or Base Flood Elevations (BFE) shown on a FIRM. Homeowners, community officials, and others who have adequate scientific and/or technical data may submit those data to FEMA to support a request for a Letter of Map Revision to revise the flood hazard information shown on the effective FIRM. Individuals, who would like changes to non-technical information, such as road names, road configurations, and corporate limits, should submit the required information to support a map change request to FEMA. Please contact our office at (901) 545-4320 for advice and assistance.

11. My lender says I need to buy flood insurance, but my lot is not shown in the SFHA.: For virtually every mortgage transaction involving a structure in the United States, a lender reviews the currently effective FIRM for the community in which the property is located to determine its location relative to the SFHA. In some cases, a lender incorrectly determines that a property is in a SFHA. If you would like FEMA to make an official determination regarding the location of your property relative to the SFHA, you may apply for a Letter of Determination Review (LODR). The LODR process does not consider the elevation of the structure or property. Rather, it considers only the horizontal location of the structure relative to the SFHA shown on the FIRM. FEMA reviews this information and issues its finding of whether the structure is located in the SFHA according to the currently effective FIRM. While this determination cannot consider the elevation of your structure or property, it can be useful if you feel the lender's interpretation of the FIRM is incorrect. Please contact our office at (901) 545-4320 for advice and assistance.

12. If my house is within the SFHA, but it was built at an elevation above the required Base Flood Elevation (BFE), what can I do?: Depending on the specific circumstances, you may apply for a Letter of Map Amendment (LOMA), or a Letter of Map Revision Based on Fill (LOMR-F). The application forms for LOMAs and LOMR-Fs can be found on the FEMA Forms webpage and provide comprehensive, step-by-step instructions for requesters to follow ensuring that your submittal is complete and logically structured. Upon receiving a completed application, FEMA reviews property-specific information including surveyed elevation data (typically the elevation of the lowest adjacent grade of the structure in question) and makes a final flood zone determination for the property. The homeowner may be required to hire a licensed land surveyor to perform this elevation survey if this data is not readily available. If the LOMA or LOMR-F removes the SFHA designation from the property, it can then be presented to the lender as proof that there is no federal flood insurance requirement for the property. Please contact our office at (901) 545-4320 for advice and assistance.

13. Does my homeowner's insurance policy cover flooding?: Homeowners insurance usually does not cover flood damage. Many property owners discover too late that their homeowners insurance policy will not pay when their homes are damaged by common geological processes such as earthquakes, expansive soils, floods, hurricanes, or landslides. Most homeowners have the impression that their "all perils" insurance policy would pay for almost any type of damage that their home would experience, so it is important to read the exclusions statement on the policy or ask their insurance agent.

14. Can I get flood insurance even if I am not in a floodplain?: The purchase of a flood insurance policy is wise even if a structure is located outside the SFHA. More than 25% of flood claims are made by property owners located outside the floodplain. The issuance of a LOMA or LOMR-F does not mean the structure or lot is safe from all flooding; it means that the risk of flooding is not as high as it is in the SFHA. Events greater than the 1% annual chance event can and do occur. It is also important to note that the flood insurance premium rate for structures located outside the floodplain are lower than the premiums for structures located in the floodplain.

15. How do I obtain a copy of the Elevation Certificate for my property?: The Elevation Certificate is one way for a community to comply with the National Flood Insurance Program requirement that the community obtain the elevation of the lowest floor (including basement) of all new and substantially improved structures and maintain a record of such information. The Elevation Certificate also is required to properly rate structures constructed after publication of the Flood Insurance Rate Map for flood insurance premiums.
Elevation Certificates must be prepared and certified by a registered professional engineer, licensed land surveyor, or registered landscape architect who is authorized by state or local law to certify elevation information. Community officials who are authorized by local law or ordinance to provide floodplain management information may also sign the certificate.

▼
COVID-19 Resident Relief Fund FAQs

Show All Answers

1. What is the COVID-19 Resident Relief Fund Program?: The COVID-19 Resident Relief Fund Program is funding that was made available to assist Shelby County residents who work in the hospitality and airline industry and have been affected by the COVID-19 pandemic.

2. What type of assistance does the COVID-19 Resident Relief Fund Program offer?

The program offers three (3) categories of relief:

Rent/Mortgage Assistance- by working with residents to make direct payments to landlords and mortgage companies. Each resident can receive up to $1,500 in assistance based on need.
Utility Assistance- by providing direct payments in the amount of $500 to MLGW on behalf of approved residents.
Food and Essentials- by working with local grocery stores to provide $300 in food and essentials for approved residents.

3. What is the eligibility requirement to access these funds?

A person working in the hospitality and airline industry looking for assistance must be:

A resident of Shelby County, Tennessee.
Able to show proof of residency.
Able to show proof of loss of qualified employment or at least 50% of earned income of qualified employment as of March 11, 2020.
Must have a current household monthly income at or below 400% of the Federal Poverty Income Guideline (see guideline below).
Able to meet additional criteria as outlined by the specific relief offered.

People in Household	Annual Income	Monthly Income
01	$51,040.00 or less	$4,253.00 or less
02	$68,960.00 or less	$5,747.00 or less
03	$86,880.00 or less	$7,240.00 or less
04	$104,800.00 or less	$8,733.00 or less
05	$122,720.00 or less	$10,227.00 or less
06	$140,640.00 or less	$11,720.00 or less
07	$158,560.00 or less	$13,213.00 or less
08	$176,480.00 or less	$14,707.00 or less

*U.S. Department of Health & Human Services Poverty Guidelines for 2020

4. What is considered a qualifying job within the hospitality industry?

Qualifying jobs within the Hospitality Industry include:

-Baristas -Waiters/waitresses (restaurants)
-Bartenders -Hotel personnel (housekeepers, front desk services) -Entertainers (musicians, actors/actresses, singers)
-Concierge -Caterers
-Cooks -Event planners
-Flight attendants -Cruise ship attendants
-Catering assistants -Hosts/hostesses (restaurants)
-Travel agents -Busboys
-Casino personnel (dealers, front desk services, waiters/waitresses, etc.)

5. How can I apply for funding?: By completing an online application and uploading documents at https://www.shelbycountytn.gov/3647/Covid-19-Relief-Fund-Application

6. What is the timeline for response after my application has been submitted?: The application will be open and available for residents to apply for assistance beginning September 11-25, 2020. After the application closes on September 25^th, residents will be notified within 5-10 business days regarding the status of their application.

7. What if I have applied for utility and rent/mortgage assistance through the Community Services Agency (CSA)?: If you have already applied for services through CSA please call 901-222-4212 for an update on your application status.

8. What is the response I should see when I hit submit?: After submitting your application along with supporting documents, you will receive an email informing you that a representative will contact you in 5-10 business days after the application closes on September 25, 2020.

▼
Crime Victims Center

Show All Answers

1. I was a victim of an assault and I was taken to a medical facility for treatment. I don’t have the money to pay the bill. What can I do?: We provide services to victims of a wide variety of crimes. The Crime Victims Center can help you complete an application for the Tennessee Criminal Injuries Fund. This fund assists innocent victims of crime with medical expenses caused by the crime, reimbursement for wages lost due to an injury caused by a victimization, and assistance paying for burial expenses due to a homicide. Call (901) 222-3950 and ask for assistance with victims’ compensation.

2. I am in a relationship where there has been violence. I’m afraid and don’t know what to do or where to start. Can you help me?

The advocates at the Crime Victims Center can provide crisis counseling to help you decide whether or not it is possible to stay safely in your relationship, or if leaving may be a better option.

We can help you to develop a safety plan, access social services for you and your children, and refer you to longer-term treatment sources.

Our Citizen's Dispute department is available to process orders of protection. We are located at:
1750 Madison Ave., Suite 100
Memphis, TN 38104
(901) 222-4013

3. My Sunday school class has been talking about crime in our community and we want to do something that could make a difference. Where should we start?: The Crime Victims Center provides outreach into the community to talk about crime, the affect it has on victims, and how each of us can help those in our midst who have been crime victims. We work collaboratively with many victim and social service agencies in the Memphis and Shelby County area and can tell you about opportunities to make a difference.
Call (901) 222-3950 for more information.

▼
Criminal Court

Show All Answers

1. Where are the 10 divisions of Criminal Court located?: All 10 divisions of the Criminal Court are located at the Criminal Justice Center:
201 Poplar Ave.
Memphis, TN 38103
Divisions 1 - 4 are on the fifth floor,
Divisions 5 - 8 are on the sixth floor, and...
Divisions 9 - 10 are on the seventh floor.

2. What number do I call to discuss my Criminal Court case status information?: (901) 222-3376

3. What number do I call to discuss my Criminal Court fines and court costs?: (901) 222-3258

4. What are your office phone number and hours?: Our main office number is (901) 222-3200. Our office hours are Monday to Friday, 8:00 am - 4:30 pm.
Our Staff Directory can be located here.

5. What number do I call for Criminal Court case record requests?: (901) 222-3376

▼
Division of Corrections - Volunteering

Show All Answers

1. Who are volunteers?: Volunteers are people like you who are skilled, educated, professional, trained, talented, and creative individuals helping us to meet the mission of our organization.
Your involvement will help our organization to improve current programs and create new ones such as family enrichment, counseling, vocational training, arts and crafts, spiritual growth and more. Your services will not only benefit our client population, but will help to benefit everyone in the community as a whole.

2. Why volunteer?: You can volunteer o meet people, explore new learning, test leadership skills, to be part of a group, to give to others, gain recognition, keep active, and to get involved and give back to the community.
Teaching clients the proper life skills - how to make decisions, setting goals, planning financially, continuing education, exploring talents, and growing spiritually - will offer them a second chance in society while investing in your own future for the purposes of humanity. Help us raise awareness and the public's perception of institution life by becoming a teacher, tutor, counselor, mentor, role model, leader, helper, or friend.

▼
Emergency Management - Tier II Reporting

Show All Answers

1. What is the Tier II Filing Requirements for Tennessee?

The State of Tennessee will continue to require all facilities operating in Tennessee to electronically file Tier II reports using E-Plan.

Electronic submission of the Tier II reports through E-Plan will fulfill this requirement. A paper copy is not required.

2. Does Tennessee Charge for submitting Tier II reports?: E-plan charges $25 per facility to submit a Tier II report. Charges are paid directly to E-Plan, and the State of Tennessee, Memphis-Shelby County Local Emergency Planning Committee (MSCLEPC) or Shelby County Office of Preparedness administers no additional charges.

3. When are Tier II reports due?: Tier II submitters, facility managers, and business owners must submit Tier II by March 1st of each year.

4. Who do I contact with technical questions concerning the electronic submission?: E-Plan has dedicated technical support available at the University of Texas Dallas website.

5. Who can I contact with chemical questions, concerns, or issues?: The State Emergency Response Commission (SERC) can be contacted at 615-253-3157 during business hours, or 615-741-0001 for emergencies or email TEMA EPCRA.  Shelby County Office of Preparedness can be contacted 24-hours-a-day at 901-222-6700.

6. Who can request Tier II information on a specific facility?

Requests for Tier II information must be submitted to the State Emergency Response Commission in writing. All requests must include the specific facility name and address. Only the most current year is available to the public. There is a 45-day response window for requests, per the federal statute.

Requests for Tier II data can be sent via email or mailed to the Shelby County Office of Preparedness or the Memphis-Shelby County Local Emergency Planning Committee (LEPC).

7. Is there a charge for First Responders to use E-Plan?

Shelby County Office of Preparedness and the Memphis-Shelby County Local Emergency Planning Committee (LEPC) can approve E-Plan access to first responding agencies. There is no charge for approved First Responders.

Users can request access to E-Plan.

There will be a delay before the request is approved due to the verification process.

▼
Gasoline Dispensing Facilities Permits

Show All Answers

1. How will my application be processed?: In general a Notification of Compliance Status for Gasoline Dispensing Facilities-Stage I Vapor Recovery form must be filled in and signed. This will assist in determining whether or not the gasoline facility is required to be permitted or not.

Also, an APC-2-01 Permit Application General Information form must be completed and signed.

When all applicable requirements are satisfied and fees paid a permit will be issued.

2. What fees are required?

Annual fee - $65

Name change - $130

Ownership / name change - $130 + annual fee = $195

Ownership change - $65

Permit application - $65

Returned check or insufficient funds fee - $40

3. What are my responsibilities after the permit is issued?: The operator is responsible for compliance with all rules and regulations governing the Stage I Vapor Recovery gasoline dispensing facility.

4. What are the section responsibilities after the permit is issued?: The Pollution Control Section is responsible for protecting Shelby County’s air quality. Requiring a source (or a business) to obtain a Stage I Vapor Recovery gasoline dispensing facility operating permit ensures compliance with the established rules, thereby decreasing the impact on nearby residents and maintaining overall air quality.

The section has the right to conduct routine inspections as deemed necessary. The section may suspend or revoke any facility permit if the permit-holder fails to comply with the provisions, stipulations, or compliance schedules specified in the permit. The Memphis Shelby County Air Code provides for civil penalties of up to $25,000 per day for each day of violation.

▼
General Sessions

Show All Answers

1. Can I pay a parking ticket issued by a Shelby County Sheriff Deputy over the phone?: Yes. 8am-4:30pm please call 901-222-3500, after hours and weekends please call 901-222-3600.

2. Can I pay a ticket issued by the Highway Patrol over the phone?: Yes. 8am-4:30pm please call 901-222-3500, after hours and weekends please call 901-222-3600.

3. Can I pay a traffic ticket issued by a Shelby County Sheriff Deputy on the phone?: Yes. 8am-4:30pm please call 901-222-3500, after hours and weekends please call 901-222-3600.

4. Can I pay at the Satellite Offices?: Yes. The Satellite Offices are full service locations.

5. Can I pay regular arrest cases or misdemeanor citations over the phone?: Yes. 8am-4:30pm please call 901-222-3500, after hours and weekends please call 901-222-3600.

6. I don’t know my case (docket or booking) number, how do I find it?: You may look up your case (docket or booking) number and charge group with the name search provided on home page.

7. What cards do you accept?: We accept VISA, MASTERCARD, DISCOVER and debit cards that have the VISA or MASTERCARD logo.

8. What is my charge group?: A charge group is located after the 8 digit case (docket or booking) number and is usually 01. The only exception would be if there are multiple charging instruments and then the charge group would be 02, 03, etc.

9. When is my next payment date?: Payments that are $75.00 or more will be given 30 days from the payment date, unless the defendant is on a special payment plan or collection process is in progress (garnishments, warrant, wage earner or license suspension).

10. Where is your office located and what are your hours?

Main Office: 201 Poplar LL-81
Memphis, TN 38103
Hours: M-F 8:00am – 4:30pm
901-222-3500
901-222-3600(after hours and weekends)

Satellite Offices: Hickory Hill Office (Inside Hickory Ridge Mall)
3768 S. Hickory Ridge Mall, Suite 514
Memphis, TN 38115
Hours: M-F 8:00am-4:15pm
901-222-3667

East Office
1075 Mullins Station – Bldg. 115W
Memphis, TN 38134
Hours: M-F 8:00am-4:15pm
901-222-7905

▼
Health, Anthrax

Show All Answers

1. What is anthrax?: Anthrax is an acute infectious disease caused by the spore-forming bacterium Bacillus anthracis. Anthrax most commonly occurs in wild and domestic lower vertebrates (cattle, sheep, goats, camels, antelopes, and other herbivores), but it can also occur in humans when they are exposed to infected animals or tissue from infected animals.

2. Why has anthrax become a current issue?: Because anthrax is considered to be a potential agent for use in biological warfare, the Department of Defense (DoD) has begun mandatory vaccination of all active duty military personnel who might be involved in conflict.

3. How common is anthrax, and who can get it?: Anthrax is most common in agricultural regions where it occurs in animals. These include South and Central America, Southern and Eastern Europe, Asia, Africa, the Caribbean, and the Middle East. When anthrax affects humans, it is usually due to an occupational exposure to infected animals or their products. Workers who are exposed to dead animals and animal products from other countries where anthrax is more common may become infected with Bacillus anthracis (industrial anthrax). Anthrax in wild livestock has occurred in the United States.

4. How is anthrax transmitted?: Anthrax infection can occur in three forms: cutaneous (skin), inhalation, and gastrointestinal.
Anthracis spores can live in the soil for many years, and humans can become infected with anthrax by handling products from infected animals or by inhaling anthrax spores from contaminated animal products. Anthrax can also be spread by eating undercooked meat from infected animals. It is rare to find infected animals in the United States.

5. What are the symptoms of anthrax?: Symptoms of disease vary depending on how the disease was contracted, but symptoms usually occur within seven days. Cutaneous Most (about 95%) anthrax infections occur when the bacterium enters a cut or abrasion on the skin, such as when handling contaminated wool, hides, leather or hair products (especially goat hair) of infected animals. Skin infection begins as a raised itchy bump that resembles an insect bite but within one to two days develops into a vesicle and then a painless ulcer, usually 1 - 3 centimeters. In diameter, with a characteristic black necrotic (dying) area in the center. Lymph glands in the adjacent area may swell. About 20% of untreated cases of cutaneous anthrax will result in death. Deaths are rare with appropriate antimicrobial therapy. Inhalation Initial symptoms may resemble a common cold. After several days, the symptoms may progress to severe breathing problems and shock. Inhalation anthrax is usually fatal. Intestinal The intestinal disease form of anthrax may follow the consumption of contaminated meat and is characterized by an acute inflammation of the intestinal tract. Initial signs of nausea, loss of appetite, vomiting, fever are followed by abdominal pain, vomiting of blood, and severe diarrhea. Intestinal anthrax results in death in 25 - 60% of cases.

6. Where is anthrax usually found?: Anthrax can be found globally. It is more common in developing countries or countries without veterinary public health programs. Certain regions of the world (South and Central America, Southern and Eastern Europe, Asia, Africa, the Caribbean, and the Middle East) report more anthrax in animals than others.

7. Can anthrax be spread from person-to-person?: Direct person-to-person spread of anthrax is extremely unlikely to occur. Communicability is not a concern in managing or visiting with patients with inhalational anthrax.

8. Is there an incubation period for the infection?: Although incubation periods have been reported to range from one to seven days and up to 60 days, symptoms of the disease usually occur within two to five days after exposure.

9. Is there a way to prevent infection?: In countries where anthrax is common and vaccination levels of animal herds are low, humans should avoid contact with livestock and animal products and avoid eating meat that has not been properly slaughtered and cooked. Also, an anthrax vaccine has been licensed for use in humans. The vaccine is reported to be 93% effective in protecting against anthrax.

10. What is the anthrax vaccine?: The anthrax vaccine is manufactured and distributed by the BioPort Corporation in Lansing, Michigan. The vaccine is a cell-free filtrate vaccine, which means it contains no dead or live bacteria in the preparation. The final product contains no more than 2.4 milligrams of aluminum hydroxide as adjuvant. Anthrax vaccines intended for animals should not be used in humans.

11. Who should get vaccinated against anthrax?

The Advisory Committee on Immunization Practices has recommend anthrax vaccination for the following groups:

Persons who work directly with the organism in the laboratory
Persons who work with imported animal hides or furs in areas where standards are insufficient to prevent exposure to anthrax spores
Persons who handle potentially infected animal products in high-incidence areas (incidence is low in the United States, but veterinarians who travel to work in other countries where incidence is higher should consider being vaccinated)
Military personnel deployed to areas with high risk for exposure to the organism (as when it is used as a biological warfare weapon)

The anthrax Vaccine Immunization Program in the U.S. Army Surgeon General's Office can be reached at (877) GET-VACC (1-877-438-8222).

Note: Pregnant women should be vaccinated only if absolutely necessary.

12. What is the protocol for anthrax vaccination?: The immunization consists of three subcutaneous injections given two weeks apart followed by three additional subcutaneous injections given at 6, 12, and 18 months later. Annual booster injections of the vaccine are recommended thereafter.

13. Are there adverse reactions to the anthrax vaccine?: Mild local reactions occur in 30% of recipients and consist of slight tenderness and redness at the injection site. Severe local reactions are infrequent and consist of extensive swelling of the forearm in addition to the local reaction. Systemic reactions occur in fewer than 0.2% of recipients.

14. Should I ask my physician for prophylactic treatment?: No. Prophylaxis is not recommended unless there is known exposure. Health
officials will make decisions about the need for initiation of antibiotic
prophylaxis on a case-by-case basis.

15. How is anthrax diagnosed?: Anthrax is diagnosed by isolating Bacillus anthracis from the blood, skin lesions, or respiratory secretions or by measuring specific antibodies in the blood of persons with suspected cases.

16. Is there a treatment for anthrax?: Doctors can prescribe effective antibiotics. To be effective, treatment should be initiated early. If left untreated, the disease can be fatal.

17. If I believe I have been exposed, who should I contact?: Residents of Memphis and Shelby County should call 9-1-1. Provide them with the details of the occurrence explaining who was exposed, what they were exposed to (suspicious items, etc.), when exposure occurred, and where exposure occurred. After that, the appropriate response team will be dispatched and further instructions will be given by responding officials.

18. Where can I get more information about the recent Department of Defense decision to require men and women in the Armed Services to be vaccinated against anthrax?: The Department of Defense recommends that servicemen and women contact their chain of command on questions about the vaccine and its distribution. The anthrax Vaccine Immunization Program in the U.S. Army Surgeon General's Office can be reached at (877) GET-VACC (1-877-438-8222).

19. Where can I obtain more information about anthrax?: Please visit the Centers for Disease Control and Prevention's anthrax page for additional information.

▼
Health, Botulism

Show All Answers

1. What is botulism?: Botulism is a severe intoxication or food poisoning resulting from the ingestion of the toxin produced by the bacteria clostridium botulinum. Infant botulism results from the ingestion of the bacteria and subsequent production of the toxin in the infant's intestinal tract. Both forms are rarely reported in Memphis. In 1999, there was one reported case of infant botulism and no cases of foodborne botulism were reported.

2. Who gets botulism?: Anybody is susceptible to foodborne botulism. Infant botulism is most frequently seen before the age of six months, but all infants are susceptible.

3. How is botulism spread?: Foodborne botulism is acquired through the ingestion of the toxin in foods which were not properly canned or preserved, or which were not adequately cooked or reheated before eating. Most cases in the United States are due to home-canned fruits and vegetables. Infants develop botulism through the ingestion of food contaminated with the bacterial spores, which then produce the toxin in the gastrointestinal tract. Person-to-person spreading does not occur.

4. How can botulism be prevented?: Recognized sources of infant botulism, such as honey, should not be fed to infants. All canned and preserved foods should be properly processed and prepared. Bulging containers should not be opened and foods with off-odors should not be eaten or even tasted. Commercial cans with bulging lids should be returned unopened to the place where purchased.

5. What are the symptoms of botulism?

Foodborne and infant botulism produce symptoms that affect the nervous system. The symptoms of foodborne botulism include:

Blurred or double vision
General weakness
Poor reflexes
Difficulty swallowing
Difficulty breathing

Infant botulism has a wide range of symptoms, including constipation, difficulty breathing, visual disturbances, poor feeding, weakness, and poor reflexes.

6. How soon after infection do symptoms appear?: Symptoms of foodborne botulism usually occur 12 - 36 hours after ingestion, but may take several days. The incubation period for infant botulism is not known.

7. How is botulism diagnosed?: The diagnosis is made by demonstrating the toxin in blood, stool, or the suspected food. Infant botulism can also be diagnosed by growing the botulinum from an infant's stool.

8. What is the treatment for botulism?: Supportive care in a hospital is almost always necessary. Antitoxin is given in certain cases of foodborne botulism, but not in cases of infant botulism.

9. What happens if botulism is not treated?: Untreated botulism may result in death.

▼
Health, Food Inspection Program

Show All Answers

1. What Do I Do If I Want To Open A New Restaurant, Grocery Store Or Other Food Outlet?: If you are interested in starting a business that will provide food to the public, you should FIRST contact the Shelby County Health Department, Food Inspection Program for assistance. Office hours are 8:30 A.M. to 4:00 P.M. Monday through Friday, except for County holidays. Our office can provide you with a copy of State regulations governing all food establishments and information on how to get started.

2. What Should I Do, If I Want To Purchase An Existing Restaurant, Grocery Store Or Other Food Outlet?: If you are interested in purchasing an existing food outlet of any type, you should contact our office. We may be able to conduct a courtesy inspection and inform you of any changes or remodeling which may be required to bring the facility up to current standards. Upon change-of-ownership or extensive remodeling, all facilities must be brought into compliance with current codes. There is no “grandfathering.”

3. How Much Does It Cost For A Food Service Permit?: The fees for restaurants are established by State laws. The fee is based on the seating capacity of the facility. The fee for an establishment with 50 or less seats is $210 per year. The fee for an establishment with 51 seats or more is $360 per year. The permit year starts on July 1st and ends on June 30th the following year.
FEES ARE ESTABLISHED BY STATE AND LOCAL STATUES FOR RETAIL GROCERY STORES, MEAT MARKETS, ETC. FEES RANGE FROM $57.50 TO $622.50 AND ARE BASED ON THE SQUARE FOOTAGE OF THE ESTABLISHMENT.

4. How Do I Obtain A Permit To Operate A Food Facility?: Permits for all food facilities are issued and approved by the Shelby County Health Department. Contact the Health Department, Food Inspection Program, for information on obtaining a food permit and approval for the particular type of facility you plan to operate.

5. Where Can I See Restaurant Scores?: Restaurant scores can be seen by going to: https://inspections.myhealthdepartment.com/tennessee

6. Where Can I Find More Information On Food Service Operations?

RESTAURANTS/FOOD SERVICE ESTABLISHMENTS https://inspections.myhealthdepartment.com/tennessee
RETAIL FOOD ESTABLISHMENTS/GROCERY STORES? http://www.state.tn.us/agriculture/regulatory/index.html

▼
Health, Hand-Washing

Show All Answers

1. Why is hand-washing important?: Washing your hands thoroughly with soap and water is the single most important thing you can to do to prevent the spread of germs and protect yourself and others.

2. How can washing your hands keep you healthy?: Germs can be found everywhere. Bacteria and viruses that cause colds and infectious diseases such as hepatitis A, E. coli, shigella, and salmonella, are spread through contact with a contaminated surface or by persons who don't wash their hands after using the bathroom. Washing your hands correctly will greatly reduce the chances of having those germs enter your body when you touch your nose or mouth, or spreading them to others through handling food or person-to-person contact.

3. When should you wash your hands?

Before preparing or handling foods
After touching raw meat, fish, or poultry
Before and after meals
Before you do any kind of activity that involves putting your fingers in or near your mouth, eyes, or face
After going to the bathroom or changing diapers
After blowing your nose, coughing, or sneezing on your hands
After touching a cut or sore
Before and after tending to someone who's sick
When putting in or taking out contact lenses
After handling pets, especially reptiles and exotic animals
Whenever they're dirty

4. Is hand-washing technique important?

Knowing how to wash your hands correctly is just as important as knowing when to wash them. Just rinsing them quickly is not enough. When you wash your hands:

Always use warm, running water and soap.
Rub hands together vigorously until a soapy lather appears and continue for 20 seconds. Be sure to wash all surfaces thoroughly, including the wrists, fingers, palms and top of hands, between fingers, and under fingernails.
Rinse hands under warm running water. Leave the water running while drying hands.
Dry hands with a clean, disposable (single use) towel.
Turn the faucet off using the towel as a barrier between your hands and the faucet handle.

▼
Health, Hepatitis A

Show All Answers

1. What is hepatitis A and who gets it?: Hepatitis A is an inflammation of the liver caused by a virus. Anyone can get the hepatitis A virus, but it occurs more frequently in children and young adults. Persons in groups shown to be at high risk for infection (i.e., travelers to countries with high or intermediate rates of the disease, men who have sex with men, injecting drug users, persons with clotting-factor disorders, persons with chronic liver disease, and individuals living in crowded conditions).

2. What is the incubation period?: The time that a person is first exposed to the virus until the time the person begins to feel sick is generally between 15 and 50 days. However, the infected person can spread the virus to others one to two weeks before symptoms appear, and up to one week after the onset of jaundice (yellowing of the skin and whites of the eyes).

3. What are the symptoms?: Symptoms often appear suddenly and may include fever, fatigue, loss of appetite, nausea, vomiting, and abdominal pain. A few individuals may also have darkened urine, light-colored stool, and jaundice. The disease varies from a mild illness lasting one to two weeks, to more severe cases taking four to six weeks to recover. Infants and young children tend to have very mild symptoms. Some people have no symptoms, but can still be contagious. The disease is rarely fatal and most people recover in a few weeks without any complications.

4. How is it spread?: Hepatitis A is spread person-to-person from fecal contamination and oral ingestion, by either person-to-person contact or ingestion of contaminated food or water. The virus is passed through the intestines of the infected person and infects someone else if it enters through their mouth. If someone who is infected with the virus does not wash their hands thoroughly with soap and water after having a bowel movement, the virus can be carried on the infected person's hands and potentially spread to others through food, other objects they touch, and through unsafe sex practices.

Spread occurs easily in households and in day care centers, especially among children who wear diapers. The virus is not airborne, so you will not get hepatitis A by being in the same room with someone who has it; however, it may survive on contaminated objects in the environment (for up to one month).

5. How is it treated?: There are no special medicines or antibiotics that can be used to treat or cure a person once symptoms appear. Doctors may recommend bed rest or inactivity, eating a balanced diet low in fat, avoidance of alcoholic beverages, and non-essential medications. Medicine to help with vomiting or dehydration is sometimes needed.

6. How can you avoid getting hepatitis A?: The best way to keep from getting hepatitis A is to practice good sanitation and proper handwashing for yourself and your family. Children need to have their hands washed by adults if they are too young to do it themselves. Older children should be taught to wash their hands. Adults need to set good examples.

Insist on cleanliness in the restaurants you patronize or wherever food is being prepared for consumption. Also, day care centers (especially those enrolling children in diapers) should use the utmost care in hand washing practices and diapering procedures.
Immunization against hepatitis A is also recommended. The Memphis and Shelby County Health Department has vaccine for children and adults. Currently the vaccine for children ages 2 - 18 years of age is free. The adult vaccine is $45 per dose. The children and adult vaccine requires two doses six months apart.

7. Who is at risk of getting hepatitis A?: Anyone can get the hepatitis A virus, but it occurs more frequently in children and young adults. Persons in groups shown to be at high risk for infection (i.e., travelers to countries with high or intermediate disease, men who have sex with men, injecting-drug users, persons with clotting-factor disorders, persons with chronic liver disease, and individuals living in crowded conditions).

8. What if you are exposed to hepatitis A?: A shot of immune globulin, if given within two weeks of exposure, may help prevent illness in household members of infected persons and in persons who have eaten food prepared by someone with hepatitis A or who have been otherwise exposed. There are usually no side effects from the shot other than some soreness in the area where the shot was given. Immune globulin provides only temporary protection for about three months by boosting your immune system.

▼
Health, Histoplasmosis

Show All Answers

1. What is histoplasmosis?: Histoplasmosis is a disease caused by the fungus Histoplasma capsulatum. This fungus grows in soil, especially soil contaminated with bird or bat droppings. Its symptoms vary greatly, but the disease primarily affect the lungs. Histoplasma capsulatum is found throughout the world and in the United States where this organism is more prevalent in the soil.

2. How histoplasmosis is spread?: Histoplasmosis is not spread from person to person. Infection occurs from breathing in the airborne spores after contaminated soil or material has been disturbed. Approximately 80% of the population living in areas along rivers and farmland may skin-test positive for histoplasmosis exposure.

3. What are the symptoms of histoplasmosis?: Most infected persons have no apparent illness. If symptoms occur, they will start within 3 to 17 days after exposure. Persons developing disease usually present with an influenza-like illness with fever, cough, headaches, and muscle aches. Acute pneumonia, chronic pneumonia, or a disseminated form that affects other organs can occur. Histoplasmosis can be a fatal illness if persons exhibiting disease symptoms are not treated.

4. How is histoplasmosis diagnosed?: Histoplasmosis is diagnosed by a variety of laboratory tests that either isolate the organism or detect antigens of the organisms in either blood serum or urine. Chest x-rays will show distinct patterns and the chronic form can resemble tuberculosis. The histoplasmin skin test denotes exposure but does not indicate disease and is not a diagnostic test.

5. Is histoplasmosis treatable?: Yes. Antifungal medications are used to treat severe cases of acute, chronic, and disseminated disease. Mild disease usually does not require treatment. Past infection results in partial protection against ill effects if reinfected.

6. How can histoplasmosis be prevented?

It is not practical to test or decontaminate most sites that may be contaminated with H. capsulatum, but avoid areas that may harbor the fungus, such as:

Accumulation of bird or bat droppings
Poultry house litter
Caves, areas harboring bats
Bird roosts

Before starting a job or activity having a risk for exposure to H. capsulatum, consult the National Institute for Occupational safety and Health's document Histoplasmosis: Protecting Workers at Risk. This document contains information on work practices and personal protective equipment that will reduce the risk of infection. A copy can also be obtained by requesting publication No. 97-146 from the:
National Institute for Occupational Safety and Health

Publications Dissemination
4676 Columbia Pkwy.
Mail Stop C-13
Ph: (800) 356-4674

▼
Health, Influenza

Show All Answers

1. What is influenza (the flu)?: Influenza is a contagious disease that is caused by the influenza virus. It affects the respiratory tract in humans (nose, throat, and lungs). Influenza is different from a cold and can range from mild to severe illness, and can lead to death.

2. What are the symptoms of influenza?

Influenza usually comes on suddenly and may include these symptoms:

Dry cough
Body aches
Fever
Headache
Tiredness (may be extreme)
Sore throat
Runny or stuffy nose
Nausea, vomiting, and diarrhea are more common among children than adults

3. What are some complications of influenza?: Some complications may be bacterial pneumonia, dehydration, and worsening of chronic medical conditions - such as congestive heart failure, asthma, or diabetes. Children may also get sinus problems and ear infections.

4. How is the influenza virus spread from one person to another?: Influenza is spread, or transmitted, when a person who has influenza coughs, sneezes, or speaks and sends respiratory droplets into the air. The virus enters the nose, throat, or lungs of a person and begins to multiply, causing symptoms of influenza. Influenza may, less often, be spread when a person touches a surface that has influenza viruses on it - a door handle, for instance - and then touches his or her nose or mouth.

5. Is influenza contagious?: A person can spread influenza before he or she feels sick. Adults can continue to pass the influenza virus to others for another three to seven days after symptoms start. Children can pass the virus for longer than seven days. Symptoms start one to four days after the virus enters the body. Some persons can be infected with the influenza virus but have no symptoms. During this time, those persons can still spread the virus to others.

6. What should I do if I get the flu?

Stay home if you are sick
Get plenty of rest
Drink plenty of liquids
Avoid using alcohol and tobacco
Take medication to relieve the symptoms of flu
Good respiratory hygiene should be encouraged, including washing of hands

Do not give aspirin to children or teenagers who have flu-like symptoms. Giving aspirin to children or teenagers with influenza can result in a rare, but serious illness called Reye Syndrome. Children or teenagers with the flu should take medicines that contain no aspirin to relieve symptoms.

Influenza is caused by a virus; therefore antibiotics (like penicillin) do not work to cure it. The best way to prevent the flu is to get flu shot each fall, before flu season begins. In this community the best time is during the months of October and November, since the worst part of our flu season is usually January and February. Since influenza viruses can change each year, influenza vaccines must be developed for each season, and yearly influenza vaccination is needed for protection.

7. How do you keep from getting the flu?

The single best way to prevent the flu is to get vaccinated each fall, and to practice good health habits. Avoid close contact with people who are sick. When you are sick, keep your distance from others to protect them from getting sick too. Also, cover our mouth and nose with a tissue when coughing or sneezing. It may prevent those around you from getting sick.

Additionally, stay home when you are sick. If possible, stay home from work, school, and errands when you are sick. You will help prevent others from catching your illness. Avoid touching your eyes, nose, or mouth. Germs are often spread when a person touches something that is contaminated with germs and then touches his or her eyes, nose, or mouth.

Also, washing your hands often will help to prevent the spread of germs. Wash all surfaces, including the backs of hands, wrists, between fingers, and under fingernails for a minimum of 20 seconds with warm soapy running water. Rinse well and dry hands with a clean towel, paper towel, or air dyer.

▼
Health, La Crosse Encephalitis

Show All Answers

1. What is La Crosse encephalitis?: La Crosse is a viral infection that can cause inflammation of the brain (encephalitis).

2. How do people get La Crosse encephalitis?: La Crosse is transmitted by infected mosquitoes that bite you. La Crosse virus can not be spread from person-to-person. The virus is mostly found in woodland habitats, between the treehole mosquito (Aedes triseriatus) and vertebrate hosts (such as chipmunks and squirrels).

3. Who can get La Crosse encephalitis?: Children 16 years of age and under are most susceptible to La Crosse disease. However anyone who is bitten by a La Crosse infected mosquito can get La Crosse encephalitis.

4. Where is La Crosse encephalitis found?: La Crosse encephalitis is most common in the areas of the upper Midwestern United States and in the Appalachian region (West Virginia, North Carolina, Tennessee, and Virginia). There are about 70 cases reported each year in the United States.

5. What are the symptoms?: Mild illness may include headache, fever, nausea, vomiting, and tiredness. Children with severe disease may progress to severe headache, nausea, stiff neck, muscle aches, drowsiness, disorientation, and seizures. Fatality is rare but does occur occasionally.

6. How is La Crosse encephalitis diagnosed?: Blood samples must be collected at onset of illness and again in two to four weeks after illness resolves to confirm La Crosse encephalitis. Contact your physician for details.

7. How is it treated?: There is no specific treatment for La Crosse infection. More severe illnesses are treated by supportive therapy that may include hospitalization, respiratory support, IV fluids, prevention of other infections, and good medical care.

8. What should I do if I think a family member has La Crosse?: Contact your family physician immediately.

9. How can you prevent La Crosse encephalitis?

Protect yourself from mosquito bites. Apply a mosquito repellent to exposed skin when outdoors. The most effective repellents contain DEET (N, N-diethyl-metatoulamide). Follow all label directions carefully.

Non-DEET products provide some protection from mosquito bites but may not last as long as DEET products. Persons who are concerned about using products containing DEET may wish to consult their health care provider for advice.

Protect infants less than 10 months of age by placing mosquito netting over infant carriers when outdoors. Children over 10 months of age may use products that contain 10% DEET or less.

10. How can I get rid of standing water around my home?

Eliminate mosquito breeding habitats by draining standing water in toys, flower pots, and other similar collection places.
Remove used tires and unclog gutters.
Flush bird baths every two to three days.
Flush and replace water in pet bowls frequently.
Clean and chlorinate swimming pools.
Install or repair damaged or torn window and door screens to prevent mosquitoes from entering the home.
Decorative ponds can be stocked with Gambusia minnows that will eat immature mosquitoes. Gambusia minnows are available at the Vector Control office free of charge. Call (901) 544-3347 during normal business hours for more information about the Gambusia.

▼
Health, Lyme Disease (Borrelia Burgdorferi)

Show All Answers

1. What Is Lyme Disease?: Approximately 17,000 cases of Lyme disease are reported to the national Centers for Disease Control and Prevention each year. Lyme disease is characterized by a distinctive rash, flu-like symptoms, and aching joints. Lyme disease can affect people of all ages in many different states. Typically it is carried by deer ticks that live in the low bushes and tall grasses of wooded areas and are most abundant in the spring, summer, and fall.
To contract Lyme disease, you have to be bitten by an infected tick. Although the percentage of people who are bitten by a deer tick and actually get Lyme disease is small, proper precautions should still be taken in areas where ticks live. Increased awareness and prevention methods are key to helping keep the number of Lyme disease cases to a minimum.

2. What are the signs and symptoms of Lyme disease?

The signs and symptoms of Lyme disease may become more severe as the disease progresses. Not every one who contracts Lyme disease will exhibit all of the symptoms. Common symptoms include:

A rash: A rash may appear with a small, white, hard lump at its center. The rash shows up at the site of the bite, often times in the hairy parts of the body, possibility the head, in the groin, underarm, waist, or navel area.
Flu-like symptoms: Within 30 days of being infected, you might develop a fever, chills, fatigue, body aches, and a headache.
Joint pain: Sharp pains might appear for a few days in any joint, then disappear and reappear in another joint.
Memory loss, difficulty concentrating and changes in mood, intolerance to light, infected lymph nodes, or change in sleep habits: These can be symptoms of later-stage Lyme disease.

3. What are the causes of Lyme disease?: Lyme disease is caused by bacteria carried by a family of ticks. Deer ticks are one of the most well-known members of this tick family, which can sometimes be no bigger than the head of a pin. To contract Lyme disease, you have to be bitten by an infected tick.
If you're bitten and the infected tick stays attached to your skin for an extended period of time, bacteria can travel from the tick's gut to your bloodstream. Soon the bacteria migrate to parts of the body where symptoms later may occur.

4. What are the risk factors?

Where you live or vacation can increase your chances of getting Lyme disease and so can the type of outdoor activities you enjoy. The most common risk factors include:

Spending time in grassy or wooded areas in Connecticut, Delaware, Maryland, Massachusetts, Minnesota, New Jersey, New York, Pennsylvania, Rhode Island, and Wisconsin particularly during summer months: Deer ticks are most prevalent in these states, but are also found in other areas of the U.S., as well as in Europe, Asia, and Australia.
Leaving skin exposed while in wooded or grassy areas: Ticks can easily attach themselves to uncovered flesh.
Not removing ticks promptly or properly: If you're bitten and the infected tick stays attached to your skin for 36 to 48 hours or longer, bacteria from the tick can infect your bloodstream.

5. When should I seek medical advice?: Only a minority of tick bites lead to Lyme disease, but if you know you've been bitten and experience symptoms - particularly if you live in or have traveled to an area where Lyme disease is prevalent - you should see your physician immediately. Treatment for Lyme disease is most effective if begun early. Tick bites also can be the cause of other illnesses, such as Rocky Mountain spotted fever. See your doctor if you have any tick bite that concerns you.
Symptoms of Lyme disease may disappear spontaneously, but that doesn't mean the disease is gone. Left untreated, Lyme disease can spread to the rest of your body within six months to two years, causing arthritis and nervous system problems.

6. What are the screening and diagnosis procedures for Lyme disease?: Lyme disease can sometimes be difficult to diagnose. Its varying symptoms mimic other conditions, including viral infection, various joint disorders, muscle pain, or chronic fatigue syndrome. Remember, not all people with Lyme disease develop the same symptoms.
The blood test most often used to screen for Lyme disease is called an enzyme-linked immunosorbent assay (ELISA). It detects antibodies to the bacteria that causes Lyme disease. A diagnostic test to confirm a positive blood test has been developed as well, the Western blot.

7. What are the complications?: If left untreated, Lyme disease can cause joint inflammation (Lyme arthritis), neurological symptoms, and sometimes heart damage. Late-stage symptoms may include memory loss, difficulty concentrating, and changes in mood or sleep habits.

8. What are the treatment options?: Antibiotics are the standard treatment for Lyme disease in its early stages. Treatment with antibiotics for several weeks usually cures the infection and prevents complications. It's important to take the full course of medications; for treatment to be most successful, do not discontinue taking these medication prematurely.
If the disease has progressed to a later stage, the brain, nerves, heart, or joints may be affected. Hospitalization may be necessary in some cases.

9. How can I prevent Lyme disease?

You can decrease your chances of contracting Lyme Disease by following some simple precautions:

Tick-proof your yard by clearing brush and leaves where ticks live; keep woodpiles in sunny areas.
Do not assume you're immune if you've had Lyme disease before. Continue to follow precautions and check yourself for ticks.
When walking in wooded or grassy areas, wear light-colored clothing, long-sleeved shirts, and long pants tucked into socks. Try to avoid walking through low bushes and tall grass.
Insect repellents often repel ticks. Use EPA approved products containing DEET or Permethrin. Be sure to follow label instructions carefully.
It is a good idea to shower immediately after leaving wooded or grassy areas, as ticks often remain on your skin for many hours before biting.
Check yourself and your pets for ticks after being in wooded or grassy areas. Deer ticks may be no larger than the head of a pin, so look carefully.
Remove a tick with tweezers by gently grasping it near its head or mouth. Do not squeeze or crush the tick, but pull carefully and steadily. Once you have the entire tick removed, apply antiseptic to the bite area.

10. Where can get more information about Lyme disease?: For information on mosquitoes, contact the Memphis and Shelby County Health Department's Vector Control Section at (901) 324-5547. For St. Louis Encephalitis information, contact the Epidemiology Section at (901) 576-7717.

▼
Health, Meningitis (Meningococcal Disease)

Show All Answers

1. What is meningitis?

Meningitis is an infection of the fluid of a person's spinal cord and the fluid that surrounds the brain. People sometimes refer to it as spinal meningitis. Meningitis is usually caused by a viral or bacterial infection. Knowing whether meningitis is caused by a virus or bacterium is important because the severity of illness and the treatment differ.

Viral meningitis is generally less severe and resolves without specific treatment, while bacterial meningitis can be quite severe and may result in brain damage, hearing loss, or learning disability. For bacterial meningitis, it is also important to know which type of bacteria is causing the meningitis because antibiotics can prevent some types from spreading and infecting other people.

Before the 1990s, Haemophilus influenzae type b (Hib) was the leading cause of bacterial meningitis, but new vaccines being given to all children as part of their routine immunizations have reduced the occurrence of invasive disease due to H. influenzae. Today, Streptococcus pneumoniae and Neisseria meningitidis are the leading causes of bacterial meningitis.

2. What are the signs and symptoms of meningitis?

High fever, headache, and stiff neck are common symptoms of meningitis in anyone over the age of two years. These symptoms can develop over several hours, or they may take one to two days to appear. Other symptoms may include nausea, vomiting, discomfort looking into bright lights, confusion, and sleepiness.

In newborns and small infants, the classic symptoms of fever, headache, and neck stiffness may be absent or difficult to detect, and the infant may only appear slow or inactive, be irritable, have vomiting, or be feeding poorly.

As the disease progresses, patients of any age may have seizures.

3. How is meningitis diagnosed?: Early diagnosis and treatment are very important. If symptoms occur, the patient should see a doctor immediately. The diagnosis is usually made by growing bacteria from a sample of spinal fluid. The spinal fluid is obtained by performing a spinal tap, in which a needle is inserted into an area in the lower back where fluid in the spinal canal is readily accessible. Identification of the type of bacteria responsible is important for selection of correct antibiotics.

4. Can meningitis be treated?: Bacterial meningitis can be treated with a number of effective antibiotics. It is important, however, that treatment be started early in the course of the disease. Appropriate antibiotic treatment of most common types of bacterial meningitis should reduce the risk of dying from meningitis to below 15%, although the risk is higher among the elderly.

5. Is meningitis contagious?: Yes, some forms of bacterial meningitis are contagious. The bacteria are spread through the exchange of respiratory and throat secretions (i.e., coughing and kissing). Fortunately, none of the bacteria that cause meningitis are as contagious as things like the common cold or the flu, and they are not spread by casual contact or by simply breathing the air where a person with meningitis has been.
However, sometimes the bacteria that cause meningitis have spread to other people who have had close or prolonged contact with a patient with meningitis caused by Neisseria meningitidis (also called meningococcal meningitis) or Hib. People in the same household or day care center, or anyone with direct contact with a patient's oral secretions (such as a boyfriend or girlfriend) would be considered at increased risk of acquiring the infection. People who qualify as close contacts of a person with meningitis caused by N. meningitidis should receive antibiotics to prevent them from getting the disease. Antibiotics for contacts of a person with Hib meningitis disease are no longer recommended if all contacts 4 years of age or younger are fully vaccinated against Hib disease.

6. Are there vaccines against meningitis?

Yes, there are vaccines against Hib and against some strains of N. meningitidis and many types of Streptococcus pneumoniae. The vaccines against Hib are very safe and highly effective. There is also a vaccine that protects against four strains of N. meningitidis, but it is not routinely used in the United States. Meningitis cases should be reported to state or local health departments to assure follow-up of close contacts and recognize outbreaks.

College freshman, especially those who live in dormitories are at higher risk for meningococcal disease and should be educated about the availability of a safe and effective vaccine which can decrease their risk. Travelers should receive the vaccine at least one week before departure, if possible.

Information on areas for which meningococcal vaccine is recommended can be obtained by calling the Centers for Disease Control and Prevention at (404) 332-4565.

7. Where can I find additional information about meningitis?: For more information about meningitis and other diseases in our community, contact the Memphis and Shelby County Health Department, Epidemiology Section, at (901) 544-7717 during normal business hours, Monday - Friday, 8:00 am - 4:30 pm.

▼
Health, Mosquito Control

Show All Answers

1. Can mosquitoes carry disease?: Mosquitoes can be pests and often interfere with the quality of life. Most important, mosquitoes are known carriers of diseases to humans. The more severe human diseases transmitted by mosquitoes are St. Louis encephalitis, Western Equine encephalitis, and possibly West Nile encephalitis. These viruses are transmitted by mosquitoes and can be fatal to humans and other animals.

2. How can I protect myself from mosquitoes?: Most mosquitoes are active at dusk and just before dawn. They also prefer areas that are shady, humid, and where there is little wind. The best protection would be to stay inside after dusk and just before dawn. However, this would be a very restrictive life style and not possible for many.

Read more about protecting yourself from mosquitoes.

3. Is mosquito surveillance conducted?: The Memphis & Shelby County Health Department's Mosquito Control Program has a very aggressive surveillance component with great emphasis placed on obtaining accurate intelligence on local mosquito activities.

Read more about mosquito surveillance activities.

4. What types of mosquito surveys are being conducted?: Two types of mosquito surveys are currently conducted: larval surveys and adult mosquito surveys.

5. What can I do to protect my family from mosquitoes?: The mosquito that bit you last night may have hatched right in your own backyard. Look for places where rainwater collects and stands. Mosquitoes also hide in heavy grass or other vegetation.

Learn more about protecting your family from mosquitoes.

6. What comprises Arbovirus surveillance?: Arbovirus surveillance is done with the use of sentinel chickens, wild birds, and dead crows. Learn more about these Arbovirus surveillance methods.

7. What is a sentinel chicken?: Sentinel chickens are used for Arbovirus surveillance.

8. What is done to help control mosquito breeding?: To help reduce the mosquito population, the primary techniques conducted by the Health Department Vector Control Section are habitat modification, larviciding and adulticiding.

9. Why do mosquitoes bite?: Female mosquitoes are the ones that bite. A "blood meal" is required in order to develop eggs. 24 hours after hatching, a female mosquito flies off in search of a meal. She searches for body odor, moisture, warmth, and the carbon dioxide we exhale. When she bites, she injects a bit of saliva that slows coagulation so blood flows freely. Your body's allergic reaction to the saliva is what causes the welt and the itch later on.

▼
Health, MRSA

Show All Answers

1. What is MRSA?: Methicillin resistant staphylococcus aureus (MRSA) is a type of Staphylococcus aureus bacteria. MRSA is resistant to some antibiotics.

2. What is Staphylococcus aureus?: It is a common type of bacteria. Most refer to these bacteria as staph (pronounced staff). It is normal to find different types of staph bacteria on the skin and in the nose. It is also found in our lungs and intestines.

3. What type of infections does MRSA cause?: In the community most MRSA infections are skin infections that may appear as pustules or boils which often are red, swollen, painful, or have pus or other drainage. These skin infections commonly occur at sites of visible skin trauma, such as cuts and abrasions, and areas of the body covered by hair (i.e., the back of the neck, groin, buttocks, armpits, and - for men - the beard area).
Almost all MRSA skin infections can be effectively treated by drainage of pus with or without antibiotics. More serious infections, such as pneumonia, bloodstream infections, or bone infections, are very rare in healthy people who get MRSA skin infections.

4. How is MRSA transmitted?: MRSA is usually transmitted by direct skin-to-skin contact or contact with shared items or surfaces that have come into contact with someone else's infection (i.e., towels and used bandages).

5. In what settings do MRSA skin infections occur?

MRSA skin infections can occur anywhere. Some settings have factors that make it easier for MRSA to be transmitted. These factors, referred to as the five C's, are as follows:

Crowding
Frequent skin-to-skin contact
Compromised skin (i.e., cuts or abrasions)
Contaminated items and surfaces
Lack of cleanliness

Locations where the five Cs are common include schools, dormitories, military barracks, households, correctional facilities, and day care centers.

6. How do I protect myself from getting MRSA?

You can protect yourself by:

Practicing good hygiene (i.e., keeping your hands clean by washing with soap and water or using an alcohol-based hand sanitizer, and showering immediately after participating in exercise or playing sports)
Covering skin trauma such as abrasions or cuts with a clean dry bandage until healed
Avoiding sharing personal items (i.e., towels, razors) that come into contact with your bare skin
Using a barrier (i.e., clothing or a towel) between your skin and shared equipment such as weight-training benches
Maintaining a clean environment by establishing cleaning procedures for frequently touched surfaces and surfaces that come into direct contact with people's skin

7. Should schools close because of an MRSA infection?: According to the Centers for Disease Control and Prevention (CDC), in most cases, it is not necessary to close schools because of an MRSA infection in a student. It is important to note that MRSA transmission can be prevented by simple measures such as hand hygiene and covering infections.

8. Should the school be closed to be cleaned or disinfected when an MRSA infection occurs?: Covering infections will greatly reduce the risks of surfaces becoming contaminated with MRSA. In general it is not necessary to close schools to "disinfect" them when MRSA infections occur. MRSA skin infections are transmitted primarily by skin-to-skin contact and contact with surfaces that have come into contact with someone else's infection.
When MRSA skin infections occur, cleaning and disinfection should be performed on surfaces that are likely to contact uncovered or poorly covered infections. Cleaning surfaces with detergent-based cleaners or Environmental Protection Agency (EPA)-registered disinfectants is effective at removing MRSA from the environment. Bleach and water is an inexpensive way to clean, and spraying it on surfaces is very effective. It is important to read the instruction labels on all cleaners to make sure they are used safely and appropriately. Environmental cleaners and disinfectants should not be used to treat infections. The EPA provides a list of EPA-registered products effective against MRSA.

9. Should the entire school community be notified of every MRSA infection?: According to the CDC, it should not be necessary to inform the entire school community about a single MRSA infection. When an MRSA infection occurs within the school population, the school nurse, and school physician should determine - based on their medical judgment - whether some or all students, parents, and staff should be notified. Consultation with the local public health authorities should be used to guide this decision. Remember that staphylococcus (staph) bacteria, including MRSA, have been and remain a common cause of skin infections.

10. Should the school be notified that my child has an MRSA infection?: Consult with your school about its policy for notification of skin infections.

11. Should students with MRSA skin infections be excluded from attending school?: Unless directed by a physician, students with MRSA infections should not be excluded from attending school. Exclusion from school should be reserved for those with wound drainage (pus) that cannot be covered and contained with a clean, dry bandage and for those who cannot maintain good personal hygiene.
Students with active infections should be excluded from activities where skin-to-skin contact is likely to occur (i.e., sports) until their infections are healed, however as long as the infection site is well covered, the student may attend regular classes.

12. Is it safe to have contact with persons who are infected with MRSA or those who may be carriers?: If basic hygiene precautions are followed, MRSA carriers are not a hazard to others including their family and friends.

▼
Health, Open Air Burning

Show All Answers

1. What information must I provide for an open air burning permit?

The following information must be provided when a controlled permit is issued:

Address of company or individual

After-hours contact number for emergency use

Location of burn site

Name of company or individual conducting the burn

Telephone number of operator

2. What fees are required for an open air burning permit?: The permit fee for a temporary controlled burn pit is $130. An additional permit fee and inspection is required if the burn pit is relocated or if burning is necessary beyond the 30-day limit.

3. What are my rights and responsibilities after the permit is approved?: During the permit period, the fire department with jurisdiction in your area must be notified each day before burning begins and again when burning ends for the day. Also, someone must be at the site to monitor the pit when burning is taking place. The operator is responsible for compliance with all rules and regulations governing open burning permits and any damages, injuries, or claims resulting from such burn.

4. What are the section's rights and responsibilities after the permit is approved?: The Pollution Control Section is responsible for protecting Shelby County's air quality. Requiring a source (or a business) to obtain an open burning permit ensures compliance with the established rules, thereby, decreasing the impact on nearby residents and maintaining overall air quality.

The section has the right to conduct routine inspections as deemed necessary. The section may suspend or revoke any open burning permit if the permit holder fails to comply with the provisions, stipulations, or compliance schedules specified in the permit. The Memphis Shelby County Air Code provides for civil penalties of up to $25,000 per day for each day of violation.

▼
Health, Ozone

Show All Answers

1. What is ozone?

Ozone is a gas that occurs both in the Earth's upper atmosphere and at ground level. Ozone can be "good" or "bad" for people's health and for the environment, depending on its location in the atmosphere.

In the troposphere, the air closest to the Earth's surface, ground-level or "bad" ozone is a pollutant that is a significant health risk, especially for children with asthma . It also damages crops, trees, and other vegetation. It is a main ingredient of urban smog.

Motor vehicle exhaust and industrial emissions, gasoline vapors, and chemical solvents as well as natural sources emit NOx and VOC that help form ozone. Ground-level ozone is the primary constituent of smog. Sunlight and hot weather cause ground-level ozone to form in harmful concentrations in the air. As a result, it is known as a summertime air pollutant.

2. Why is ozone a summer air challenge?: Ground-level ozone pollution is formed when emissions from everyday items combine with other pollutants and cook in the heat and sunlight. Sources of such emissions include local industry, gasoline and diesel-powered vehicles and lawn equipment, and household paints, stains, and solvents.
Weather plays a key role in ozone formation. The highest ozone levels are usually recorded in summer months when temperatures approach the high 80s and 90s and when the wind is stagnant or light.

3. How does ozone affect my health and the health of my family?: At ground level, ozone pollution is harmful to all of us, especially the young and elderly. Ozone can also trigger attacks and symptoms in individuals with pre-existing health conditions, such as bronchitis, emphysema, asthma or other respiratory infections. Even for those individuals considered healthy, breathing ozone can trigger a variety of health problems including chest pain, coughing, throat irritation, and congestion. Ground-level ozone also can reduce lung function and inflame the linings of the lungs. Repeated exposure may permanently scar lung tissue.
High levels of ozone pollution often affect healthy people who work or exercise outdoors and can cause breathing difficulties, eye irritation, and reduced resistance to lung infections and colds with exposure for prolonged periods. It can worsen pre-existing health conditions for many individuals with various respiratory illnesses.

4. What are possible health effects due to high ozone levels?

People with lung disease, children, older adults, and people who are active can be affected when ozone levels are unhealthy. Numerous scientific studies have linked ground-level ozone exposure to a variety of problems, including:

Lung irritation that can cause inflammation much like a sunburn
Wheezing, coughing, pain when taking a deep breath, and breathing difficulties during exercise or outdoor activities
Permanent lung damage to those with repeated exposure to ozone pollution
Aggravated asthma, reduced lung capacity, and increased susceptibility to respiratory illnesses like pneumonia and bronchitis

5. Does ozone threaten Shelby County's air status?

Every year due to a combination of the nature of summer heat in Memphis, weather trends, and vehicle and industrial emissions, ozone levels can be high. This causes a problem in meeting Environmental Protection Agency (EPA) standards.

The Mid-South Clean Air Coalition is an open gathering of public and private organizations working collectively to improve local air quality. The Memphis and Shelby County Health Department Air Pollution Section and state and federal agencies work in concert with the coalition to focus on two primary areas: compliance and public outreach.

The Mid-South Clean Air Coalition is asking citizens to take care of their summer air by making voluntary changes in behavior to ensure that Shelby and Crittenden County have clean air and meet federal air quality standards.

6. What can I do to prevent ozone pollution?

Ozone season runs from April through September. During this time, the Mid-South Clean Air Coalition will work with meteorologists at the Memphis and Shelby County Health Department to issue Ozone Action Alerts, notifying the public when ozone levels could potentially reach unhealthy levels. During an ozone action alert, you can make a special effort in taking some simple actions including:

Stop at the click - do not overfill gas tanks when refueling.
Keep vehicles regularly maintained.
Tighten gas caps after refueling.
Mow your grass in the evening.
Refuel your vehicle in the evening.
Use new earth-friendly lawn equipment such as electric or manual devices.
Turn your vehicle off when idling for more than 30 seconds.
Share a ride by carpooling or vanpooling. Call (901) 544-7741 for assistance.
Combine all your errands in one single trip. Plan ahead.

▼
Health, Pertussis

Show All Answers

1. What is pertussis?: Pertussis, commonly called whooping cough, is a very contagious disease. It is caused by a bacterium (germ) that attacks the upper respiratory tract after entering the nose or throat. Pertussis is usually mild in older children and adults, but it can cause serious problems in very young children (i.e., infants under 1 year of age). Pertussis can be serious, especially for infants. It can cause breathing problems (apnea), pneumonia, and swelling of the brain (encephalopathy), which can lead to seizures and brain damage. Pertussis can also cause death (rarely), especially in very young infants.

2. Who gets pertussis?: Persons of any age can get pertussis, however, young infants are at greatest danger of getting the disease and suffer the most serious complications. In the past, most cases occurred in children less than 5 years of age. Recently, more cases are also being reported among adolescents and adults. Pertussis most often affects persons without any pertussis vaccination, those persons with incomplete vaccinations, and those older persons who were previously immunized as children.

3. How is pertussis spread?: Transmission occurs from person to person when germs pass from an infected person into the nose or throat of others. Pertussis can be transmitted by direct contact or through the air. Pertussis is highly infectious (easy to spread) and can infect up to 70 - 100% of close household contacts who have not received all of their vaccinations.

4. What are the symptoms of pertussis?: Older children or adults often have no symptoms or will only have mild symptoms such as a nagging cough. These older persons with infectious pertussis can transmit to other unprotected persons, especially infants.
The symptoms of pertussis occur in phases. The first phase, which lasts one to two weeks, is usually with mild upper respiratory symptoms (cold like symptoms with occasional mild cough). During the second phase, which lasts one to six weeks, the cough can progress to severe spasms often with the characteristic respiratory whoop, followed by vomiting. Fever is minimal. Older children and adults may have persistent cough with no whoop. During the third phase, which can last for several months, there is gradual reduction of the coughing spasms. Generally, the duration of pertussis is six to 10 weeks with more than half of the cases lasting less than six weeks.

5. How soon do symptoms occur?: The first cold-like symptoms usually occur five to 10 days, or up to 21 days, following exposure to an infected person. During this time, few people suspect that the cold symptom or mild cough is pertussis, yet they are highly infectious to others.

6. How is pertussis diagnosed?: Pertussis is usually diagnosed by a doctor, based on history of symptoms, a physical examination, and supporting laboratory tests. Two common lab procedures used are culture tests using bacteria specimens taken from the nose or throat and blood tests. Laboratory tests are often necessary for pertussis because other germs can produce somewhat similar symptoms.

7. What is the treatment for pertussis?: There is no cure for pertussis. Antibiotics are given to help prevent the spread of pertussis from respiratory secretions to others, and if started early enough, can also help to make the disease less severe. Antibiotics are usually taken for at least 14 days. Close contacts to pertussis cases, regardless of pertussis vaccination status, need to receive antibiotics and perhaps receive a booster dose of a pertussis-containing vaccine. Patients and contacts need to be under the care of a doctor.

8. How long is an infected person infectious to others?: A person with pertussis can be infectious (spread the disease) from five days after first exposure up to 21 days after the severe coughing spasms begin. Persons are also infectious during the cold-symptom phase of the disease before they realize they have pertussis.

9. Should an infected person be excluded from work or school?: Children or other persons with pertussis, or their unprotected contacts, should be excluded from school or other settings where people congregate, for up to 14 days after exposure. They can usually return to school / work after taking physician prescribed antibiotics for five consecutive days.

10. How can pertussis be prevented?: The best way to prevent pertussis is to ensure that children receive the recommended vaccines to prevent this disease. Persons with pertussis should be isolated from other persons. After close contact exposure to an infected person, some protection may result if 14 days of antibiotics are quickly begun. Currently licensed vaccines containing pertussis are not administered to persons after their seventh birthday.
All children should receive a series of five doses of a vaccine containing pertussis such as Diphtheria, Tetanus, and acellular Pertussis vaccine (DTaP); Diphtheria, Tetanus, and acellular Pertussis vaccine (DTP); or combinations of other vaccines that contain DTaP or DTP.

11. Are there any side effects to the pertussis vaccine?: Most people have no serious reactions to this vaccine. Vaccines containing pertussis (DTaP or DTP) can cause temporary mild side effects such as a sore arm or leg, fever, fuzziness, and tiredness. This vaccine rarely causes temporary but more serious reactions such as excessive crying, very high fever, and limpness. Very rarely these vaccines can cause breathing difficulty or shock, long seizure, coma, or loss of consciousness. Generally, using DTaP vaccine will reduce the likelihood of reactions in children.

▼
Health, Plague (Yersinia Pestis)

Show All Answers

1. What is the plague?: Plague is an infectious disease of animals and humans caused by the bacterium Yersinia pestis. Yersinia pestis is found in rodents and their fleas in many areas around the world.

2. How do people get plague?: People contract plague by the bite of fleas infected with the plague bacteria.

3. What are the symptoms?: Pneumonic plague occurs when Yersinia pestis infects the lungs. The first signs of illness in pneumonic plague are fever, headache, weakness, and cough productive of bloody or watery sputum. The pneumonia progresses over two to four days and may cause septic shock and, without early treatment, death.

4. How is it transmitted?: Person-to-person transmission of pneumonic plague occurs through respiratory droplets, which can only infect those who have face-to-face contact with the ill patient.

5. Can the plague be treated?: Early treatment of pneumonic plague is essential. Several antibiotics are effective, including streptomycin, tetracycline, and chloramphenicol.

6. Is there vaccine available to prevent the plague?: There is no vaccine against the plague.

7. Is there preventive treatment?: Prophylactic antibiotic treatment for seven days will protect persons who have had face-to-face contact with infected patients.

8. How many cases of plague occur in the United States?: According to the Centers for Disease Control and Prevention (CDC), human plague in the United States has occurred as mostly scattered cases in rural areas (an average of 10 to 20 persons each year). Globally, the World Health Organization reports 1,000 to 3,000 cases of plague every year.

9. What is the mortality rate of the plague?: About 14% (one in seven) of all plague cases in the United States are fatal. For more information regarding the plague, visit the Centers for Disease Control and Prevention (CDC) website.

▼
Health, Public Health Reserve Corps / Medical Reserve Corps

Show All Answers

1. What is the purpose of the Medical Reserve Corps (MRC)?: The purpose of the Memphis and Shelby County MRC is to assist the local community during a public health emergency by providing a rapid, coordinated, and specific response using locally recruited medical, mental health, public health, and non-medical support volunteers.

2. Why is the Medical Reserve Corps needed in Memphis and Shelby County?: There are six municipalities in Memphis and Shelby County and a population of nearly 1.2 million often swelling to an even larger number of commuters from surrounding counties that work, worship, and play in Shelby County. In response to a mass casualty event, Health Department personnel would require the assistance of thousands of trained medical and non-medical volunteers to support local response efforts.

3. Do I have to live in Memphis and Shelby County to be a MRC volunteer?: No. Memphis and Shelby County is a Metropolitan Statistical Area (MSA) and a Cities Readiness Initiative pilot site that is responsible for providing prophylaxis to surrounding counties that include: Fayette, Tipton, Crittenden, Marshall, Tate, and Tunica in a 48-hour time frame. In order to meet this challenge, volunteers are needed from surrounding areas.

4. How does MRC unit differ from other emergency organizations, like the American Red Cross?: All emergency support organizations have specific roles. The Medical Reserve Corps provides disaster medical response support including of dispensing medications and vaccinations to large populations in a specific time period.

5. What duties might MRC volunteers perform in response to a disaster?

There are many volunteer roles required during emergency response such as:

Crowd control
Inventory management
Mental health counseling
Registration
Screening and dispensing
Security
Vaccination
And a host of other non-medical roles

6. What other volunteer roles outside of disaster response could a volunteer do?

Volunteer participation could including but not limited to

Administrative and office support
Call center operators
Database management
Public health initiatives
Volunteer recruitment

7. What are the age and training requirements for a MRC volunteer?

Volunteers with the Memphis and Shelby County Public Health Reserve / Medical Reserve Corps must be over the age of 18 years of age and willing to complete the following competencies:

Orientation / personal and family emergency preparedness
Volunteer mental health training
Point of dispensing training
IS-100.a - An introduction to incident command system
IS-200.a - ICS for single resources and initial action incidents
IS-700.a - National incident management system
IS-800.b - National response framework (an introduction)
Community Emergency Response Team (CERT) training

8. Will my volunteer participation interfere with my regular job?: No, as a volunteer priority will always be granted to your place of employment. You will have the flexibility to schedule activities in a way that does not conflict with normal job duties.

9. How can I become a Medical Reserve Corps volunteer?: Register online at TN Volunteer Mobilizer. This is a secured website. You will be asked a series of questions that include your street address, date of birth, specialized skills, and a contact number that you can be reached at 24 hours a day, seven days a week. For medical professionals, license number(s) and expiration date(s) will also be needed.This process takes about five to 10 minutes to complete.

10. What are the benefits of volunteering in the Medical Reserve Corps?

Free emergency preparedness training
Learn how to prepare yourself and your family for emergency response to a disaster
Hands-on participation in emergency response drills / exercises
Be among the first to receive medication / immunization for yourself and your household if an emergency is declared
You can offer your skills as part of an organized response effort
You can provide significant benefits to the community by augmenting existing public health efforts and providing emergency backup that would otherwise be unavailable
Membership to a group with a strong sense of mission and purpose

11. If I register as a MRC volunteer, am I required to go if I am contacted?: Yes, all volunteers are expected to accept the emergency request. However, as a volunteer your deployments are strictly voluntary and participants have the right to decide whether or not to accept the emergency assignment if sent out of the area.

12. What about liability exposure as a Medical Reserve Corps volunteer?: In 1997, President Clinton signed into law The Volunteer Protection Act of 1997, which states that volunteers for governmental entities cannot be held liable for any harm that they may cause while engaged in that volunteer activity; except for a harm caused by gross negligence, willful or criminal misconduct, reckless misconduct, or conscious, flagrant indifference to the rights or safety of the individual harmed by the volunteer. As a Shelby County MRC volunteer, you are not exposing yourself to additional legal liability. For more information, read the Volunteer Protection Act of 1997.

13. Are there tax deductions possible for volunteering?: Yes, volunteers in the United States may receive tax deductions from the federal government with incurred costs associated with volunteering, such as mileage, parking, and other travel expenses. For more information, visit the IRS's Publication #526 - Charitable Contributions.

▼
Health, Rodent Control

Show All Answers

1. Should I be concerned if I see a rat or mouse around my home?: Yes. Rats and mice are more than a nuisance, they can carry some very serious diseases. Everyone should try to get rid of areas around their home where rats can live, breed, and find food.

2. Do rats and mice spread disease?

Yes. Rats and mice can carry many diseases including:

Leptospirosis

Plague

Rat Bite Fever

Salmonella

3. What should I look for to determine if I have a rodent problem?

The most important signs of rodent infestation are:

Droppings and urine stains

Gnawing marks on wood, plastic, metal, pipes, food, or packages

Nesting sites

Tail and footprint marks in dust and debris

4. Is there any public assistance available for treatment of rats?: Yes, the Memphis and Shelby County Health Department's Rodent Control Program will promptly respond to citizen complaints and will examine the property for rodent activity. Trained staff will provide information about reduction in rodent activity and if necessary will apply EPA-certified rodenticides (rat poison) and traps in emergency situations to eliminate serious uncontrolled rat infestations. For additional information or to file a complaint call please call (901) 324-5922.

▼
Health, Smallpox

Show All Answers

1. What is smallpox?: Smallpox is caused by the variola virus.

2. When was the last case of smallpox reported in the United States?: Smallpox infection was eliminated from the world in 1977.

3. What is the incubation period for smallpox?: The incubation period is seven to 17 days following exposure.

4. What are the symptoms of smallpox?: Initial symptoms of smallpox include high fever, fatigue, and head and back aches. A characteristic rash, most prominent on the face, arms, and legs, follows in two to three days. The rash starts with flat red lesions that evolve at the same rate. Lesions become pus-filled and begin to crust early in the second week. Scabs develop and then separate and fall off after three to four weeks. The majority of patients with smallpox recover, but death occurs in up to 30% of cases.

5. How is smallpox spread?: Smallpox is spread from one person to another by infected saliva droplets that expose a susceptible person having face-to-face contact with the ill person. Persons with smallpox are most infectious during the first week of illness, because that is when the largest amount of virus is present in saliva. However, some risk of transmission lasts until all scabs have fallen off.

6. Is a smallpox vaccine available?: The United States currently has an emergency supply of smallpox vaccine.

7. Is there a treatment for smallpox?: There is no proven treatment for smallpox, but research to evaluate new antiviral agents is ongoing. Patients with smallpox can benefit from supportive therapy and antibiotics for any secondary bacterial infections that occur.

▼
Health, St. Louis Encephalitis

Show All Answers

1. What Is St. Louis encephalitis (SLE)?

St. Louis encephalitis (SLE) is an inflammation of the brain. This viral infection is transmitted only by the bite of infective mosquitoes. SLE is transmitted by mosquitoes from the culex genus whose feeding activity is most intense during cooler temperatures at dusk, night, and at dawn. Mosquitoes become infected by feeding on birds infected with the St. Louis encephalitis virus.

When the virus enters the blood stream, it may localize in the brain causing inflammation of the brain cells and surrounding membranes. The brain tissue swells and can cause destruction of nerve cells, bleeding within the brain, and brain damage.

To contract SLE, you have to be bitten by an infected mosquito. Although the percentage of people who are bitten by an infected mosquito and actually get SLE is low, proper precautions should still taken in areas where culex genus mosquitoes live. Increased awareness and prevention methods are key to helping keep the number of SLE cases to a minimum.

2. What is being done in Memphis to prevent SLE?

SLE appears in epidemic form at intervals of approximately 10 years. The last outbreak in Memphis occurred in 1975, with 62 reported cases and 12 fatalities. To date, no cases have been reported in Memphis and Shelby County in over 20 years.

Since 1968, the Memphis and Shelby County Health Department's Mosquito Control Program has been actively involved in SLE surveillance by measuring antibodies to the virus in the blood of wild birds and chickens. These animals serve as a reservoir for the St. Louis encephalitis virus. Positive antibody testing serves as an early warning signal.

Although mosquito control is an important means of decreasing transmission of SLE to humans, personal protective measures are also important. Individuals can help by flushing any standing water in birdbaths, small wading pools, and pets' water bowls, and by adding fresh water daily. This will decrease the potential for mosquito breeding sites.

Although the majority of the cases reported during the outbreak were older adults, young children should not be considered low-risk, since they are a target population by being outdoors frequently.

3. What are the signs and symptoms of SLE?

The incubation period of SLE is between four and 21 days, with most cases being asymptomatic. The signs and symptoms of St. Louis encephalitis may become more severe as the disease progresses. Common symptoms include:

Sudden fever
Drowsiness
Headache
Vomiting
Sensitivity to light
Stiff neck

Symptoms that are serious enough to cause emergency medical attention may also include loss of consciousness, poor responsiveness, coma, seizures, muscle weakness or paralysis, sudden severe dementia, and memory loss (either short term or long term).

Remember, not all people with SLE develop the same symptoms, if any.

4. What are the causes?: A virus carried by an infected mosquito from the culex genus family causes St. Louis encephalitis. To contract SLE, you have to be bitten by an infected mosquito.

5. What are the risk factors of SLE?: Only a rare few mosquito bites lead to SLE. But if you know you've been bitten and experience symptoms of sudden fever, neurological changes, or other symptoms of SLE, go to the emergency room immediately.

6. What is the screening / diagnosis process?: A lumbar puncture test and cerebrospinal fluid (CSF) examination are required to detect SLE. Blood may be present in the CSF. Viral cultures of CSF or blood that reveal any type of virus will confirm the diagnosis. Serology tests are often the choice of a health care provider to provide evidence of viral infection. EEG test results that are abnormal may also signal SLE.
Additionally, a cranial MRI or a CT scan of the head may be used to determine the presence or absence of internal bleeding or edema.

7. What are some of the complications associated with SLE?: If left untreated, permanent neurological impairments, which may include loss of memory, speech difficulty or loss, diminished vision, hearing, and muscle control, can occur in people who survive severe cases of encephalitis.

8. What are the treatment options?: The goals of treatment are to provide supportive care and relieve symptoms. Antibiotics and/or antiviral medications are the standard treatment along with other medications needed to relieve symptoms. Treatment with antibiotics for several weeks usually cures the infection and prevents complications. It's important to take the full course of medications; for treatment to be most successful, do not discontinue taking these medication prematurely.
If the disease has progressed to a later stage, hospitalization may be necessary in some cases. Rest, nutrition, and plenty of fluids allows the body to fight the infection. Emotional support may also be helpful. If brain function is severely affected, physical therapy and speech therapy may be necessary after the acute illness is controlled.

9. What are some preventative measures I can take to prevent SLE?

You can decrease your chances of contracting St. Louis encephalitis by following some simple precautions:

Mosquito-proof your yard by flushing any standing water in birdbaths where mosquitoes breed, twice weekly.
Empty water from small wading pools and store indoors.
If you have an ornamental pool, you can stock the pool with mosquito fish or treat the water with a larval control product.
Provide fresh clean water in pet's bowls daily.
Remove old tires, cans, non-working appliances or containers that will hold water.
Repair leaky plumbing.
Clean out rain gutters.
Ensure proper screening around door and windows of your home.
When outside, especially during cooler temperatures at dusk, night, and at dawn, wear light-colored clothing, long-sleeved shirts, and long pants. Try to avoid walking through low bushes and tall grass where there may standing water.
Use insect repellents during the peak feeding times. Use EPA-approved products containing DEET with approximately 30% active ingredient. Be sure to follow label instructions carefully. Do not apply directly on the skin of children under the age of five.

10. Where can I find additional information about SLE?: For information on mosquitoes, contact the Memphis and Shelby County Health Department's Vector Control Section at (901) 324-5547. For St. Louis encephalitis information, contact the Epidemiology Section at (901) 576-7717.

▼
Health, Tuberculosis

Show All Answers

1. What is TB or Tuberculosis?: TB, or tuberculosis, is a disease caused by bacteria called Mycobacterium tuberculosis. The bacteria can attack any part of your body, but they usually attack the lungs. TB disease was once the leading cause of death in the United States. Each year since 2000, Memphis and Shelby County has average a total 80 confirmed cases.

2. How is tuberculosis spread?: Tuberculosis germs are spread through the air when someone with infectious TB coughs, sneezes, or in some way spreads germs into the air around them. Learn more about the ways TB can and cannot be spread.

3. What are the symptoms of tuberculosis disease?: Symptoms of tuberculosis (TB) depend on where in the body the TB bacteria are growing. TB bacteria usually grow in the lungs. TB in the lungs may cause a bad cough, pain in the chest, and coughing up blood or sputum.

4. What is the difference between TB infection and TB disease?: TB germs can live in your body for a very long time without making you sick. This is called TB infection. Your immune system traps TB germs with special germ fighters. Your germ fighters keep TB germs from making you sick.

Sometimes, the TB germs can break away and spread. Then they cause TB disease. The germs can attack the lungs or other parts of the body. If people have TB disease, they need medicine for six to nine months.

5. How do I know if I have TB infection?: A skin test is the only way to tell if you have TB infection. The test is positive if a bump about the size of a pencil eraser or bigger appears on your arm. This bump means you probably have TB infection. If you have TB infection (a positive skin test reaction) you need to take medicine to keep from developing TB disease. This calls treatment for TB infection and usually lasts from four to nine months.

6. Can TB disease be cured?: Yes. Using special drugs that kill TB germs can cure TB disease. It takes at least six to nine months of medication to wipe them all out. If medication is taken properly after one to two weeks, a person with TB disease may no longer be contagious to others. It is very important to take all medication as prescribed.

7. How is TB disease treated?: TB disease can almost always be cured with medicine. But the medicine must be taken as the doctor or nurse tells you.

If you have TB disease, you will need to take several different drugs. Taking several drugs will do a better job of killing all of the bacteria and preventing them from becoming resistant to the drugs.

▼
Health, Vector-Borne Diseases

Show All Answers

1. Who is at risk for West Nile encephalitis?: All residents are at risk, but persons over 50 are at the highest risk of severe disease.

2. What are the symptoms of West Nile virus infection?: Some people infected with West Nile virus have no symptoms. Twenty percent of those infected develop West Nile fever. Symptoms include fever, headache, fatigue, and body aches and occasionally a skin rash and swollen lymph glands. It is estimated that one in 150 people who are infected develop severe disease with headache, high fever, neck stiffness, disorientation, coma, tremors, convulsions, muscle weakness, and paralysis. Symptoms may last a few days or several weeks.

3. Why did the Health Department stop collecting dead birds?: Birds are not collected because it is already known from testing mosquitoes that the virus is in the area. The focus is now on control by spraying for mosquitoes.

4. What should I do if I find a dead bird?: Avoid direct contact with any dead animals. Use gloves or a plastic bag to place the bird in a garbage bag, and dispose of it with your trash. Be sure to wash your hands afterwards.

5. How can I prevent West Nile virus infection?: Use insect repellent containing DEET. Try to stay indoors in the early morning and evening when mosquito activity is highest. Help to reduce the number of mosquitoes by eliminating standing water in flower pots, pet water dishes, bird baths, buckets, barrels, and cans.

6. What diseases are caused by tick bites?: Some diseases transmitted by ticks are Lyme disease, Rocky Mountain spotted fever, and ehrlichiosis. Symptoms may include fever, chills, headache, fatigue, muscle aches, rash, nausea, and vomiting.

7. What should I do if I have symptoms of a tick-borne disease?: You should see your primary care physician. A blood test can determine what type of infection you have. Antibiotics may be ordered.

8. How can I prevent tick bites?: When in areas of possible tick infestation, wear light-colored clothing so that you can easily see ticks crawling on them. Use insect repellents.

9. How should I remove a tick?: Use tweezers to remove ticks. Grasp the tick close to the skin and pull upward. Do not twist or jerk the tick, which could leave the head embedded. Don’t try to burn it out or smother it with Vaseline. After removing the tick, disinfect the area and wash your hands.

▼
Health, WIC

Show All Answers

1. What does Women, Infants, and Children (WIC) program provide?

WIC provides the following:

A food voucher to be redeemed at the grocery store
Breastfeeding support
Linkage to other healthcare (i.e., well child exams, immunizations, lead screening)
Nutrition education

2. What do I need to bring when I sign up for WIC services?

The following information will be needed when applying for WIC:

Crib card from hospital or birth certificate (sixty days old or less)

Proof of identity and proof of person receiving the vouchers

Proof of income

Proof of residency

Shot record for infants and children

3. Is a medical exam required for WIC services.

WIC accepts physician referral information if not older than 60 days. A WIC exam can be done at the clinic. A WIC exam is:

Due date for pregnant women

Height and weight

Hematocrit or hemoglobin (if over nine months of age)

WIC participants must be present at each certification.

▼
Home Page

Show All Answers

1. When and where do the Shelby County Board of Commissioners meet?

View the Commission & Committee Meetings Schedule

* Commission meetings are held on select Mondays at 3:00 p.m.
* Committee meetings are held on Wednesday prior to the Monday's Commission meeting. Committees generally begin at 8:30 a.m. and adjourn once all agenda business has been conducted.

Meetings are held at the Vasco A. Smith, Jr. County Administration Building, located at
160 N. Main Street, Memphis, TN 38103. For meeting dates and additional information, please open the Commission & Committee Meetings Schedule above.

2. I need a copy of my child’s birth certificate. Where do I go and how much does it cost?: Records can be obtained at:
Vital Records Office
814 Jefferson Ave.
Memphis, TN 38105
Ph: (901) 222-9693

For more information, visit our Birth Certificate page.

3. How do I obtain a marriage license?: To obtain a marriage license in Shelby County, both parties must appear for the issuance of the license. Proof of your Social Security number is required for both parties. Visit our Marriage Licenses page for more information.

▼
Housing Department

Show All Answers

1. How do I apply for the Rehabilitation Program?

Contact Ms. Antoinette Knowlton at (901) 222-7605 for pre-screening and to receive an application or download an application at this link: /DocumentCenter/View/31602/APPLICATION---REHAB

Be prepared to submit the following with an application:

1) Proof of income for each person in the household that is over 18

If Employed: (6) six most recent check stubs or employer printout SS, SSI, Retirement, and/or Pension (award letter).
2) Proof of current mortgage
Most recent statement, which shows next due date, last payment, escrow and late charges (if applicable)
3) Proof of current homeowners insurance
Copy of policy, which shows current coverage dates

2. Can I complete a Shelby County Department of Housing program application online?: No, not at this time. Please check the webpage for the specific Housing program that interests you. You will find an application that can be downloaded on that page or contact information for how to have an application sent to you. Completed applications cannot be returned via email.

3. When will work start on my house?: From the time of application approval, the process could take at least 2.5 months before work is started on your home.

4. If Shelby County Department of Housing does work on my home, do I have to pay for it?: If you are approved for work on your home through the Shelby County Rehabilitation Program, you will not pay for anything or pay back anything unless you want to sell the house within the lien period. For the Rehabilitation Program, the lien period if 5 years.

5. Can I have the contractor of my choice for the work done on my home?: No. All projects are bid out to certified contractors in a competitive sealed bid process.

6. When will the lien on my home be released?

If you had work done on your home through the Lead Hazard Control Program, contact Ms. Sydney Wright at (901)222-7601.

If you had work done on your home through the Rehabilitation Program, contact Ms. Antoinette Knowlton at (901) 222-7605.

7. Who do I call if I have a Fair Housing complaint?

To file a complaint contact the Tennessee Human Rights Commission by visiting their website www.tn.gov/humanrights/

8. How do I get help with my tenant landlord issues?: If you are seeking legal assistance contact Memphis Area Legal Services at 901-523-8822 or The Memphis Fair Housing Center at 901-432-4663.

9. How do I get information about a Subordination Agreement?: Contact Mr. Israel Henry at (901) 222-7616.

10. I live in the City of Memphis, how do I get help?

If you live in the City of Memphis, you may qualify for the Shelby County Lead Hazard Control Program. Contact Mr. Safranski Durr at (901) 222-7603 for more information or click on the Lead Program tab.

Only citizens in Shelby County outside of the city of Memphis may qualify for the Shelby County Rehabilitation Program.

Other organizations that you may contact:

Habitat for Humanity- Aging in Place Program: (901) 322-3500

MLGW- Project Care: (901) 528-4188

City of Memphis- Weatherization Assistance Program: (901) 636-7366

MIFA- Various Family Programs: (901) 527-0208

11. How do I become a contractor?: Contact Tom Fletcher at (901) 222-7608 for information or follow this link: http://www.shelbycountytn.gov/3453/Contract-Opportunities

12. Can I submit an application for Section 8 housing?: The Shelby County Department of Housing does not administer a Housing Choice Voucher (Section 8) Program. Contact the Memphis Housing Authority for information on their Housing Choice Voucher Program at (901) 544-1347.

13. How do I get emergency housing assistance?

The Shelby County Department of Housing does not provide emergency housing assistance.

Contact Metropolitan Interfaith Association (MIFA) to inquire about the following programs:

Emergency Services- assists seniors on fixed incomes and the working poor who have experienced temporary crisis with rent, mortgage payments, utilities, and food.

Phone: (901) 527-0226

Emergency Shelter Placement- helps families with minor children secure temporary shelter if homelessness cannot be avoided through mediation.

Phone: (901) 529-4522

Homeless Hotline- 24-hour hotline helps connect homeless families with minor children in Memphis and Shelby County to shelter.

Phone: (901) 529-4545

Rapid Rehousing- helps eligible homeless families quickly obtain permanent stable housing.

Phone: (901) 529-4524

Contact the Memphis Fair Housing Center to inquire about other emergency housing services at (901) 432-4663.

14. How can I get assistance with mortgage and/or utility payments?: The Shelby County Department of Housing does not provide mortgage or utility assistance. Contact the Shelby County Community Services Agency at (901) 222-4315 for information about utility assistance or (901) 535-2200 for information about mortgage/rent assistance.

15. Who do I contact if I have a bug or mold problem in my home?: For any type of infestation issue contact the Shelby County Health Department at 901-222-9000.

16. What if I have an issue that is not listed here?: For any service that is not listed, call the Shelby County 311 service by simply dialing 311. You can file a complaint and your complaint/inquiry will be routed to the proper agency.

▼
Human Resources

Show All Answers

1. What are the steps in the application process?

Applicants complete and submit applications for desired positions.
Applications are input into the Applicant Management System (AMS) after the closing date has occurred.
The applicant takes the skills test and/or written test if required.
Applicants are notified by mail of test results.
Applications are screened to determine most qualified applicants.
Qualified and unqualified applicants are notified by mail of their status.
A certified list of eligibles is prepared and mailed to the appropriate departments.
The appropriate department contacts candidates listed on eligibles list for interviews.
After all candidates have been interviewed, the department recommends s candidate for employment and returns eligibles list with comments to the Human Resources Department.
The recommended candidate is contacted and offered job; if he/she accepts, the candidate is scheduled for a physical and orientation.
The selected candidate takes a physical according to the schedule.
Physical results are faxed to Human Resources.
The selected candidate attends orientation with Shelby County government providing necessary documentation needed for payroll processing.
The selected candidate reports to the actual job site to begin employment with Shelby County government.
All permanent and durational employees will be required to complete a six month probation.

2. What is a job number?: A job number is the unique identifying number of the job being posted.

3. What does the phrase "minimum acceptable qualifications" refer to?: Minimum acceptable qualifications refers to the minimum qualifications that are posted on each job announcement. These qualifications are used to screen each applicant to determine if they are qualified for the position.

4. How long are jobs posted?: All jobs are posted for six working days unless otherwise stated on the job announcement.

5. How long are applications active?: Applications are active until the position has been filled and the selected candidate has started to work.

6. If a position is listed in the newspaper, how do I apply for it?: Interested candidates can apply for positions listed in the newspaper according to the instructions given in the advertisement.

7. What are open, closed promotional, durational, and registered positions?: View our positions defined page to learn about what these terms refer to.

8. How long is my application active for registered positions?: Applications on the register are active until all positions are filled or the list of qualified applicants has been exhausted.

9. Who can I contact if I still have a question?: If you still have a question after reading all of the information on our website, you can email the Human Resources Department during regular business hours or call (901) 222-2327.

▼
Jury Commission

Show All Answers

1. Why do I have to do Jury Duty?: If you are a United States Citizen, a resident of Shelby County and at least 18 years of age, you are eligible to be summoned for jury duty. The United States Constitution guarantee all individuals, regardless of race, creed, religion, sex, national origin or economic status the right to trial by jury of one’s peers. In order to uphold this guarantee, we need those summoned to participate in the jury process to ensure every citizen’s right to have his/her case decided by a fair and impartial jury selected from a pool of prospective jurors.

2. How are names selected for jury service?: A master list of prospective jurors for the County of Shelby is compiled from the Tennessee Department of Safety. The list includes all citizens over the age of 18, who have either a driver’s license or a state ID. Your name is electronically and randomly selected from the list of names collected from the master list.

3. I am 70, do I have to serve Jury Duty?: Yes. There is no longer an age exemption for individuals 70 years old or older. If you have a medical issue that you feel will create a hardship if required to serve, you may submit or have your physician submit documentation regarding his/her concerns. After documentation is submitted, if you do not receive a response by mail, text or email confirming dismissal, it is your responsibility to contact the Jury Commission for further instructions or you may appear to speak with a judge at Jury Qualification.

4. How long do I have to serve?: You will choose a period of one (1) week to serve, usually beginning on a Monday. This is a one week or one trial jury system. Once seated on a jury trial, your appearance will be required until the completion of the trial. Most cases are only 2 to 5 days in length. Rarely do we have trials which exceed 5 days. If not called to a jury trial by Wednesday of each week, over 85% of the jury pool is dismissed.

5. How often do I have to serve?: A juror is only required to serve once every ten years. If you are summoned before your ten years are up, simply call the Jury Commission to speak with a representative to verify your previous jury service. This does not include serving Federal jury duty.

6. Who is qualified to be a juror?

To qualify for jury service, a person must:

Be 18 years of age or older
Be a United States citizen
Be a resident of Shelby County
Not have a felony conviction, unless pardoned or had civil rights restored by an authorized person of the jurisdiction.
Not be convicted of theft of any kind

7. Who can be excused or disqualified from serving jury duty?

Only individuals who are legally exempt or disqualified can be excused from jury service, they include:

Convicted Felons
Non-Residents
Non-Citizens
Active Duty Military
Full Time Students
Non-accommodating Medical Conditions
Individuals who served less that ten years ago with the State Court (this excludes Federal Court)

All individuals claiming a legal exemption or disqualification must submit appropriate documentation prior to the Jury Qualification date listed on the summons. After submitting your documentation, if you do not receive a response by mail, text or email confirming dismissal, it is your responsibility to contact the Jury Commission for confirmation or for further instructions. If you do not submit documentation or have not been excused, you MUST APPEAR before a judge at Jury Qualification.

8. What if I don’t live in Shelby County?

If you are not a resident of Shelby County, you are not eligible to serve as a juror. You must submit one or more of the following to verify your current residence, prior to the appearance date on your summons:

Valid driver’s license or state ID
Deed to your home
Lease agreement
Voter registration
Vehicle registration

9. I have completed the questionnaire on-line. What’s next?: After successfully completing the questionnaire, you should be prompted to choose a future week to serve jury duty. Once your week is selected, your qualification process is complete. You will not be required to appear for Jury Qualification on the date noted on your original jury summons. You will only be required to report for jury service on the date you have chosen.

10. If I chose a date on-line, do I need to appear for Jury Qualification as stated on my summons?: If you completed the on-line questionnaire and chose a week to report, you are not required to appear for Jury Qualification. You only need to appear for your jury duty service on the date you chose on-line.

11. Where do I report?: On the date you are scheduled to serve jury duty, you must report to the Shelby County Office Building at 157 Poplar Avenue, in the Jury Assembly Room #134.

12. Where do I park?

THERE ARE NO DESIGNATED PARKING AREAS FOR JURORS. PLEASE PAY ATTENTION TO ALL SIGNS. PAY THE EXACT AMOUNT OF CASH OR USE A CARD TO COVER YOUR PARKING TIME. THE JURY COMMISSION DOES NOT REIMBURSE FOR PARKING, NOR ARE WE RESPONSIBLE FOR TICKETS, TOWS, OR TIRE BOOTS. TO AVOID ANY ISSUES, WE RECOMMEND YOU PARK AT ANY DISCOUNTED LOCATIONS LISTED BELOW:

BEST PARK $3 - 156 Exchange, corner of 2^nd Street, behind St. Mary’s Church. Enter license plate number & press the ‘JURY DUTY’ option for a discount. Discount offered Monday-Thursday. Time expires at 6:30 pm. Correct cash or card. In/Out access allowed. For assistance, call 901-356-0472.
BEST PARK $3 – 212 N. 2^nd & Exchange, behind First United Methodist Church. Enter license plate number & press the ‘JURY DUTY’ option for a discount. Correct cash or card. In/Out access allowed.
BEST PARK $2 – 215 Jefferson at BB King Blvd across from tall black office building). Park before 9 am to get the $2 Early Bird rate. For assistance, call 901-356-0472.
BEST PARK $5 - 201 Adams, across from the D'Army Bailey Court House. In/Out access allowed.
BEST PARK $3 – 235 Adams. For assistance, call 901-356-0472. In/Out access allowed.
BEST PARK $12 – NO DISCOUNT, CLOSEST LOCATION - 182 Poplar, corner of BB King. In/Out access allowed.

13. Are we reimbursed for parking?: The jury commission does not reimburse for parking, nor are we responsible for any tickets, tows or tire boots. To avoid any issues, we recommend you park at the discounted locations listed above.

14. What do I wear?

Jurors are expected to dress in a manner that is respectful to the courts. You are encouraged to dress very comfortable. Business attire is not a requirement. Jeans, slacks, T-shirts and sweats are permitted. All pants must go below your ankles. The following items of clothing should NOT be worn:

Shorts, skorts, capri or crop pants
Leggings, jeggings, tights or yoga pants
Pants, jeans, slacks with tears or holes showing skin
Mini skirts
Sleeveless tops (tanks tops, halter tops, spaghetti straps or muscle shirts) unless worn with a sweater or jacket
Low cut or see-through shirts or shirts showing midriff or back area
Items with vulgar or political logos, sayings or pictures
Law enforcement uniforms of any kind

15. Will there be long periods of waiting?: There are times jurors are required to have long waiting periods while judges and parties related to a case are negotiating. We try to keep waiting times to a minimum, however, some circumstances are beyond the Court’s control. We recommend bringing reading material, crossword puzzles, knitting, lap tops or tablets, etc., to occupy your time while waiting in the Jury Assembly Room.

16. How long will I be there?: Jurors should prepare to be available for at least 8 hours each day. You should have child care, pet care, transportation, work schedules and other obligations in order prior to your appearance for jury service. You will not be excused or rescheduled for any of these reasons.

17. Can I bring my cell phone?: You may bring cell phones. They must be silenced during orientation and turned off prior to entering a courtroom. Should a family member have an emergency and need to contact you, please inform them to call the Jury Commission at 901-222-1650. We will get the message to you as soon as possible, even if in a courtroom.

18. Are we allowed to take electronics to the court house?: Jurors are allowed to bring electronics such as lap tops, tablets, phone chargers and ipods. To the discretion of the security personnel, some electronics are subject to additional search.

19. Is there Wi-Fi available?: Yes. Wi-Fi is available in the jury assembly room. The instructions to access connection will be given during orientation on your first day of service. Wi-Fi is not available in the courthouses.

20. How much do I get paid for serving Jury Duty?: According to the pay law, jurors are paid $11 for each day of jury service. Jurors who have been sworn by a Judge to serve on a sequestered trial will be paid $30 for each day of service, until the completion of the trial. Checks are mailed to the address on file 10-15 working days after Friday of each week.

21. Does my employer have to pay me while I serve jury duty?: If you are a full-time or part-time employee, your employer is required by Tennessee Code Annotated-Title 22 to pay your normal salary. (Please note: Your employer is not required to pay commission or overtime, even if you normally work overtime. If you need further information, you may call the Jury Commission to speak with a Coordinator.

22. Can I be fired from my job if I serve jury duty?: You must notify your employer when you are scheduled to appear for jury service. An employer cannot terminate an employee for serving jury duty. An employer who penalizes, terminates or makes threats of termination is subject to contempt of court.

23. What if I have an emergency?: If you have an emergency arises or if you have questions regarding your jury service, you can call the Jury Commission at 901-222-1650, between the hours of 8am and 4:30pm. A representative is available to assist during regular business hours. Jurors should not use email to contact the Jury Commission in the event of an emergency.

24. Can I bring my child and is there childcare available?: Children are not allowed to come to jury duty. Please make arrangements for childcare, pick-up and drop-off, after school care, etc., prior to your jury service. Shelby County Government does not provide childcare of any kind while serving jury duty.

25. What if there is inclement weather?: In the event of schools in Shelby County closing because of inclement weather, you are not required to report at your scheduled time. If you do not receive a text message or email from the Jury Commission, you must call 901-222-1650 before 10am, for further instructions. If you are serving on a trial, you will get instructions from the judge. You may also listen for court cancellations on your local news stations.

26. How do I ask to be excused or disqualified from jury duty?

After receiving your summons in the mail, if you have access to a computer you can complete the questionnaire online. If you feel you are disqualified or should be excused from serving jury duty, you must submit documentation supporting your request to be excused or disqualified, prior to the Jury Qualification date listed on the summons. If you do don’t receive a response by mail, text or email confirming dismissal, it is your responsibility to contact the Jury Commission for confirmation or for further instructions, otherwise you will be required to appear for Jury Qualification as stated on your summons.

If you don’t have access to a computer, you must appear before a judge to present proper documentation and discuss reasons for dismissal.

27. What if I can’t appear for Jury Qualification?: You may complete the qualification process online to avoid appearing for your scheduled Jury Qualification. If you don’t have access to a computer and cannot appear for Jury Qualification, you must call the Jury Commission for further instructions.

28. What happens if I can’t appear for my scheduled jury duty date?: THE DATE YOU CHOOSE IS THE DATE YOU MUST SERVE. You will not be excused or rescheduled due to any reason other than a medical emergency or the death of a family member. You can call the Jury Commission to speak with a Coordinator in the event of this type of emergency..

29. What if I do not serve?: While understanding jury duty is not convenient and can cause hardships, it is still the duty and responsibility of every citizen of this country to serve when called. Failure to appear for jury service when summoned is a serious matter. If you do not complete the questionnaire online, do not appear for Jury Qualification or your scheduled jury service, your appearance before a court will be mandatory. You will be required to show cause for your failure to appear and/or be held in contempt of court.

30. I’m on disability, should I be excused?: Being declared disabled is not an exemption. Under the Americans with Disabilities Act, Shelby County Government is required to provide reasonable accommodations to all citizens call to serve jury duty. Any persons needing a special accommodation should contact the Jury Commission prior to Jury Qualification. If your physician feels you should not serve because of a medical condition, he/she should provide a letter to the courts prior to your scheduled Jury Qualification. If you do don’t receive a response by mail, text or email confirming dismissal, it is your responsibility to contact the Jury Commission for further instructions.

31. I don't speak English, can I be excused?: This is not an exemption or disqualification. You do not need to speak perfect English to serve as a juror. The courts use common, everyday language that can be understood and at times, will provide an interpreter if required to serve on a trial. If you can not understand English at all, you will need to appear before a judge at your scheduled Jury Qualification. You may bring a friend or family member who speaks English, to assist with your request.

32. Will the Jury Commission ask me for financial information?: No. The staff of the Jury Commission or the Shelby County Sheriff’s Office will never call to ask for personal information such as social security, credit card or bank account numbers. Do not provide this type of information to anyone claiming to be associated with the Courts of Shelby County. Should you receive a call, contact the Memphis Police Department’s Fraud Unit at 901-222-5600. You may also call the Jury Commission for further information.

33. Are there areas for nursing mothers to express, if required to serve jury duty?: There are private areas at the Jury Commission and areas available upon request in the courthouse. Speak with the staff upon your arrival for assistance with this matter.

34. I have a hardship, can I be excused?: You must appear for Jury Qualification to discuss any hardships that you feel jury duty may create if required to serve. The judge will give you an opportunity to discuss your personal hardships and present any supporting documentation to show as verification.

35. How can I get proof of my jury service?: When you have completed your jury service, you can log on to the website ejuror.shelbycountytn.gov to print verification of each day you've served. You may also come to the Jury Commission to get a letter or call 901-222-1650, to have it mailed or faxed to you.

36. I work in another state, can I be excused?: No. If you legally reside in Shelby County, you are required to fulfill your jury duty obligations in Shelby County. If you own property, are registered to vote, have driver's license or state ID or have vehicles registered in Shelby County, you are required to serve.

▼
Juvenile Court

Show All Answers

1. What's the difference between other Judicial Courts and the Juvenile Court?: The juvenile court has original, exclusive jurisdiction over cases involving minors, whether delinquency or dependency and neglect

2. How is "juvenile" defined in Tennessee?: A juvenile is a minor child or youth under the age of 18.

3. At what age can a minor be prosecuted as an adult for the commission of a crime?: At age 16 if that age at the time of the offense, or younger than 16 if charged with the most serious offenses, such as first and second degree murder, rape, aggravated rape, rape of a child aggravated kidnapping, aggravated robbery, or especially aggravated offenses such as robbery and kidnapping. Rarely is a youth under 15 prosecuted as an adult although there are some instances involving the most serious offenses.

4. Are juvenile cases and records confidential?: Yes. Juvenile records are protected and available only to those directly involved in the case.

5. What are the legal rights of parents in juvenile cases?: Parents and/or legal guardians have the right to be notified and kept informed about all the procedural steps involved in a delinquency case and they often participate in the resolution by helping enforce probation requirements or getting special help such as counseling or substance abuse treatment for their child. In dependency and neglect cases, parents are also entitled to legal representation if they are indigent.

6. What are restitution payments?: When a juvenile has been found guilty of an offense such as vandalism or theft of property, he or she can be required to pay for the damage or loss. Such payments are to make restitution or to restore to the victim full or partial compensation for the damage or loss.

7. What can the Juvenile Justice system do to help kids before they have problems?: Through collaboration and partnerships with other agencies and community-based organizations Juvenile Court helps identify youths with threshold offenses such as truancy and vandalism. The Court also connects youths who have mental health and substance abuse issues with community resources. The purpose of these efforts is to intervene early in the juvenile's life pattern with the goal of preventing him or her from "graduating" into more serious offenses and getting deeper into the juvenile justice system.

8. What happens if my child is found guilty of a crime?: A child adjudicated delinquent or found guilty of committing an offense that if committed by an adult would be a crime has several options depending on the nature of the offense and his or her history with the Court. A child might be placed on unsupervised probation and required to perform community service if the charge is less serious and it is a first time offense. Depending on the charge, a juvenile might be placed on supervised probation and required to wear an electronic monitor. On more serious offenses, the juvenile could be committed to the Department of Children's Services where he or she might be housed in a secure facility. On the most serious charges, a juvenile can be transferred to the adult system where all further proceedings take place in the Criminal Court.

9. Will he go to jail?: A juvenile transferred to the adult system can be sentenced to prison. However, persons who are sentenced for crimes committed while they were juveniles cannot be sentenced to life without parole or to death.

10. Can Juvenile cases and records be expunged?: Yes. A juvenile who turns 18 can petition the Court for expunction if he or she is one year removed from the most serious offense, has not been convicted of a crime following transfer to the adult system, has not been convicted of a sexual offense or of a violent sexual offense, and has maintained a good record of responsible conduct for at least one year before filling the petition.

11. How do I find out when my child is going to court?: Call Juvenile Court at (901) 405-8530 and give your name and the name of the child.

12. How do I handle my child who is not obeying the rules of probation?: Call the auxiliary probation officer who has been assigned to your child. Most problems can be resolved by working with that officer.

13. May I bring my child to Juvenile Court and drop them off?: No. Charges initially must be filed with a local law enforcement agency (such as the Memphis Police Department or the Shelby County Sheriff's Department) before a child can be brought to the court by that agency.

14. How do I locate a mental health or substance abuse provider?: The triage probation counselors have access to a resource directory that can sort providers according to your needs.

15. If I live in Shelby County, where do I go to get assistance with my unruly child?

Juvenile Court
616 Adams Ave.
Room 230
Memphis, TN 38105
Ph: (901) 405-8530

Note: No appointment is necessary. The parent / guardian and the child should come to the court where they can receive assistance and/or referrals for appropriate services.

Juvenile Court is open Monday through Friday from 8:00 am - 4:30, excluding holidays.

▼
Mayor Lee Harris’ Summer Work Experience FAQ’s

Show All Answers

1. Who is the program contact? – or – I missed a call or received a text from someone – who was it?: Dr. Bernard Williams, Coordinator for the Office of Education and Youth Services. His number is 901.222.2081 and his email is bernard.williams@shelbycountytn.gov. He will return calls within 48 business hours.

2. What is the website address where I apply and when can I apply?: Apply at https://shelbycountytn.gov/mswe from Tuesday, January 24th – Friday, February 24th

3. How many positions are you hiring for?: We are hiring for 50 participants.

4. What are the dates of the program?: Monday, June 5, 2023 – Friday, July 28, 2023. A mandatory paid orientation will be required in May, which selected participants will get details about during notification phone calls (and it will also be posted on the website).

5. How do you select who gets a job placement?: We take all of the eligible applications and conduct a random lottery.

6. What does the program pay?: Pay is $15 per hour, with a $100 bonus for perfect attendance. Participants are paid twice a month. You must have a checking account in YOUR NAME. All payments will be Direct Deposited into that account.

7. Where will I be working/where are the sites I could be placed for the summer?: Participants will be placed in Shelby County Government offices and area nonprofits. In most cases, we do not match participants by preference. You are welcome to share your preferences on the application in your response to the last question on the form. However, we do not make any promises for preference requests due to the volume of hosts and applications.

8. What are the hours of the program?: Hours are 8:30 a.m. to 4:30 p.m., Monday through Thursday. Lunch is a one hour and unpaid. Friday is a half day from 8:30 a.m. to 12:30 p.m. Participants can expect to work approximately 32 hours per week.

9. How will I get notified if I get a spot in the program? Do I have to confirm with someone?: Applications close on Friday, February 24th. During late February and early March, the Mayor’s office will be calling and texting the names selected in the lottery to participate. Selected participants will have 48 hours to respond to the Office of Education and Youth Services or we will call the next eligible name on the list.

10. Will I get notified if I don’t get a spot in the program?: No. The final list of names will be on the "For Participants" website on the "Participants Jobs" page no later than April 28th, 2023.

11. Is it possible that spots will open up later this spring or after the program begins?: Yes, and we’ll pull names from our alternative list, which will be posted no later than March 31st. If an applicant’s name is not on the alternative list, it is highly unlikely they will receive a spot at any point for this summer.

12. Do I have to have a high school diploma or GED?: Yes – or – you must be currently enrolled in high school or a GED equivalent program.

13. I don’t have a college degree and I’m not enrolled in any education programs. Can I still apply?: Yes, if you have a high school diploma or GED (or currently enrolled in an accepted educational program), and you’re between the ages of 18 and 24 (and will not turn 25 before July 24th) you should still apply.

14. I applied for Shelby County Board of Commissioners program “Summer Youth Program 2023.” Can I still apply for the Mayor’s program?: Yes. To increase your chances of getting a job this summer you should apply to both if you meet the application requirements.

15. I am a student at a college or university on a student visa am I eligible for work?: Check with your international student office.

▼
Office of Early Childhood and Youth

Show All Answers

1. My child has been impacted by violence what can I do to help him/her cope?

The best way to help children is to make sure that they feel safe (for example, creating a predictable environment, encouraging them to express their feelings by listening and hearing their stories) and ensuring that they know that the violence they witnessed or experienced was not their fault. Ways you can help children cope with the impact of exposure to violence include:

Remaining calm and reinforcing a stable and safe environment;

Keeping a regular schedule or routine for meals, quiet time, playtime, and bedtime;
Helping children prepare for changes and new experiences;

Spending more time together as a family;

Being patient and letting children identify and express feelings; and

Providing extra attention, comfort, and encouragement.

For more information or assistance, call (901) 222-3990.

2. I am a teen parent. What information and resources are available to assist me in being a good parent to my child?: Teen Plus through the Office of Early Childhood and Youth is a collaboration of community partners working together to provide a coordinated system of care for teen parents by assisting teens with access to prenatal care, promoting healthy decisions for healthy birth outcomes, attainment of educational goals, and access to programs that promote positive early childhood development. For more information or assistance, call (901) 222-3990.

3. I want my group to learn more about programs and training offered by the Office of Early Childhood and Youth. What opportunities are available?: The Office of Early Childhood and Youth provides outreach into the community to talk about its various programs and key messages intended to impact the lives of children and youth, such as, the affect violence has on children and the community as a whole, teen pregnancy and parenting, early childhood development, etc. We work collaboratively with many social service agencies in the Memphis and Shelby County area and can inform you about opportunities to enhance your community’s awareness. To find out about upcoming training opportunities or to schedule a speaker, call (901) 222-3990.

▼
Office of Justice Initiatives : Comprehensive Opioid Abuse Program

Show All Answers

1. What is an Opioid?: Opioids are a class of drugs used to reduce pain.

2. What is the Opioid Crisis and what does it have to do with Shelby County?: In 2018, Shelby County had 123 opioid overdose deaths. Among new heroin users, approximately 75% report abusing prescription opioids prior to using heroin. In 2018, Tennessee had over 6 million opioid prescriptions filled for pain. Opioid addiction can happen to anyone. As of October 2, 2021, the year to date suspected overdose-related death count was 385 individuals with the most common median age of 40.

3. How does one become eligible for COAP services?: Any persons who think they may have, or had, an opioid addiction is eligible.

4. How do I obtain substance abuse treatment services through the COAP program?: Individuals seeking services can contact Integrated Addiction Care at 901-649-6284 or visit its office at 6630 Summer Knoll Circle, Suite 101; Bartlett, Tennessee 38134. Individuals who need our services can also be referred from local hospitals, first responders, pre-trial, corrections, law enforcement and other agencies.

5. I am uninsured. Where can I go if I feel like I have an opioid addiction and need assistance?: The COAP program serves insured and uninsured individuals. Patients will be referred to First Step Recovery Centers for assistance, if uninsured. The COAP offers some support services and treatment that may be provided at a reduced cost while the individual receives assistance securing insurance.

6. If I know someone who may be suffering from this substance use disorder and need someone else to reach out to, who do I contact?: Contact the Tennessee REDLINE @ 1-800-889-9789.

▼
Office of Justice Initiatives : Shelby Connects Network

Show All Answers

1. Where is the program located?: We are located in the Midtown medical district area at The University of Tennessee Health Science Center. Despite the pandemic, we are still providing most of our services to the community. Please call us at 901-448-4200 to discuss our referral process or to access our services.

2. Who qualifies for the program?

Young people 21 and under and their families who are experiencing challenges such as:

mental health and trauma-related issues
challenges in accessing mental health services
disruptive behaviors (home, school, community)
bullying and other violence (home, school, community)
classroom disruptions
suspensions
expulsions
at-risk for out of home placement due to interaction with juvenile justice or child welfare systems

3. What services are provided?: We work with families and community partners to coordinate and refer to community-based services such as mental health evaluations, therapy, medication management, specialized trauma care, youth and family support groups, and natural community supports including schools, community, and faith organizations that provide resources for daily needs. A unique component of our program is the family support specialist (FSS) role. FSS is a specially trained peer support individual offering hope, support, guidance, and advocacy for parents and caregivers trying to navigate the children’s mental health system.

4. What is a Family Support Specialist?

A unique component of SCN is the commitment to family-driven care as the basis for each intervention. This is demonstrated through the support for family support specialists (FSS), a peer-driven support service that offers hope, guidance, and advocacy for parents and caregivers

trying to navigate the children’s mental health system. FSSs deliver peer support through support groups, phone calls, or individual meetings. They bring expertise based on their own experiences with their children, as well as specialized training that creates a pathway to sustainable employment for those interested in working in the system as staff in provider agencies, as members of the team offering support to parents and caregivers. The specialized training is provided by the state of Tennessee and offers scholarships for those seeking certification. Once certified, an FSS’s services are Medicaid reimbursable and will serve as an entry-level behavioral health position within the provider community.

5. What does the SOC for children’s mental health in Shelby County look like?: The System of Care (SOC) model, unlike traditional mental health programs, is a family-driven, youth-guided, “no wrong door” approach with community-based care that is individualized, strength-based, and tailored to the language and cultural needs of the family. SOC is a value-based approach to providing children’s mental health services. It is also culturally and linguistically competent. The SOC foundation in the Shelby Connects Network is based on Shelby County resources, which allows us to address specific needs of Shelby County youth and families. Additionally, the SOC foundation serves as the model for all programs within the Center and for our expanding provider networks.

6. Who can refer to the program?: Referrals can be made by parents, guardians, youth, school administrators, faculty, staff, community members, and community partners.

7. How can referrals be made to the program?: Referrals can be made by clicking this link - Request for Assistance. If you would like to contact us by phone, please contact Beverly Davis at 901-448-4200.

▼
Office of Justice Initiatives : The Pursuit Center

Show All Answers

1. Who qualifies to participate?: Youth brought before a judge or magistrate at the Juvenile Court of Memphis & Shelby County are eligible to participate. This includes youth who are currently on pre-adjudicatory electronic monitoring devices. The Pursuit Center also accepts youths referred to its program by staff from the Juvenile Court’s Children’s Bureau. In lieu of confinement at the juvenile detention center or placement with the Juvenile Court’s Children’s Bureau, participants can be referred to the Pursuit Center as an alternative.

2. What are some of the activities the students will participate in at The Pursuit Center?: The program consists of tutoring in core academic areas such as English and Math. There is also an emphasis on mental health to address underlying issues that may affect the youth’s conduct. Additionally, the program incorporates intensive mentoring services to cultivate positive social interactions, create community service opportunities and divert the students from destructive behaviors.

3. How long is the program?: Participants are placed in cohorts that last for 30 days. As a cohort, youth participants are required to attend the program five (5) days a week from 4:00 p.m. to 7:45 p.m.

4. Is transportation provided?: Transportation is provided for students that align with applicable Tennessee Student Transportation laws or Shelby County Schools’ transportation guidelines.

5. Where is The Pursuit Center located?: The Pursuit Center is located at George Washington Carver College & Career Academy, 1591 Pennsylvania Street, 3^rd floor; Memphis, Tennessee 38109.

6. Who can I contact at The Pursuit Center for more information?: For more information, please contact Toria Brown, Manager of The Pursuit Center, at 901-416-2670 (office) or 901-257-8144 (work cell). You may also email Ms. Brown at browntt3@scsk12.org.

▼
Office of Justice Initiatives : Youth and Family Resource Center

Show All Answers

1. Who can refer youth to the center?

Parents
Youth (self-referral)
Community Members
Schools
Law Enforcement

2. How do you refer youth to the center?

To schedule an appointment for a youth to visit the Shelby County Youth and Family Resource Center, please complete this form or call or visit the Youth and Family Resource Center.

Upon completion of the form, you will be contacted by staff to finalize the appointment.

3. When should you refer a youth?: When youth are struggling at home, community, or in school- or at risk of justice system involvement.

4. Who is eligible?: Youth ages 10-17 that reside in Shelby County

5. How do I make a referral?: Call the Youth and Family Resource Center at 901-222-4322 between 8:30 a.m. and 4:00 p.m. CST Monday through Friday, or click the link (Coaction Net)

6. Are your services confidential?: All services are free and confidential.

7. Where are you located?

3157 Powers Rd

Memphis, TN 38128

▼
Office of Re-entry

Show All Answers

1. Who qualifies for the Community Service Program?: If you are an ex-offender with one or more felony convictions you are eligible to participate in the Community Service Program.

2. What types of employment opportunities are available? And, what are the salary ranges?: Employment opportunities will be based on skills, work experience and educational level. Salaries will be based on job classification.

3. Am I guaranteed employment?: Although it is our goal to help program participants find employment, it is not guaranteed. We provide many job readiness resources that will help you become more competitive in your job search.

4. Will the nature of my offense keep me from being considered for the Community Service Program.: No. Each applicant will be evaluated on an individual basis.

5. If I’m currently awaiting a disposition on a pending charge, am I eligible for the Community Service Program?: An applicant will only be eligible for the Community Service Program after a conviction, and then only if he/she has a conviction.

6. Would violation of probation exclude me from being eligible for the Community Service Program?: Once you application is submitted, a review of the offense will be conducted to determine eligibility.

7. If I would like to apply or find out more information concerning the Community Service Program, where would I go?: Please contact the Memphis and Shelby County Office of Re-entry at (901) 222-4550 located at 600 Adams, Memphis, Tennessee 38105.

8. Must I reside in the City of Memphis to participate in the Community Service Program?: Participants must reside within the boundaries of Shelby County to participate in the Community Service Program.

▼
Preguntas frecuentes sobre el Fondo de ayuda para residentes COVID-19

Show All Answers

1. ¿Qué es el Programa del Fondo de Ayuda para Residentes COVID-19?: El Programa de Fondos de Ayuda para Residentes COVID-19 son fondos disponibles para ayudar a los residentes del condado de Shelby que trabajan en la industria hotelera y aérea y se han visto afectados por la pandemia de COVID-19.

2. ¿Qué tipo de asistencia ofrece el Programa del Fondo de Ayuda para Residentes COVID-19?

El programa ofrece tres (3) categorías de alivio:

• Asistencia de alquiler / hipoteca: trabajamos con los residentes para hacer pagos directos a los propietarios y compañías hipotecarias. Cada residente puede recibir hasta $ 1,500 en asistencia según la necesidad.

• Asistencia de servicios públicos: al proporcionar pagos directos por la cantidad de $ 500 a MLGW en nombre de los residentes que sean aprobados.

• Alimentos y artículos esenciales: trabajamos con las tiendas de comestibles locales para proporcionar $ 300 en alimentos y artículos esenciales para los residentes aprobados.

3. ¿Cuáles son los requisito para acceder estos fondos?

Una persona que trabaja en la industria hotelera y aérea que busca asistencia debe ser:

• Residente del condado de Shelby, Tennessee.

• Debe mostrar prueba de residencia.

• Debe mostrar prueba de pérdida de empleo o por lo menos 50% de pérdida de ingresos de empleo calificado desde el 11 de marzo de 2020.

• Debe mostrar que el ingreso mensual actual del hogar es igual o inferior al 400% del la Pauta federal de ingresos por pobreza (vea la guía a continuación).

• Debe cumplir con los criterios adicionales descritos por el alivio específico ofrecido.

Personas en el hogar	Ingresos anuales	Ingreso mensual
01	$51,040.00 o menos	$4,253.00 o menos
02	$68,960.00 o menos	$5,747.00 o menos
03	$86,880.00 o menos	$7,240.00 o menos
04	$104,800.00 o menos	$8,733.00 o menos
05	$122,720.00 o menos	$10,227.00 o menos
06	$140,640.00 o menos	$11,720.00 o menos
07	$158,560.00 o menos	$13,213.00 o menos
08	$176,480.00 o menos	$14,707.00 o menos

*E.U. Pautas de pobreza del Departamento de Salud y Servicios Humanos para 2020

4. ¿Qué se considera un trabajo calificado dentro de la industria hotelera?

Los trabajos que califican dentro de la industria hotelera incluyen:

Baristas
Camareros / meseras (restaurantes)
Bartenders
Personal del hotel (amas de llaves, servicios de recepción) -Animadores (músicos, actores / actrices, cantantes)
Conserje
Proveedor de comida
Cocineros
Planificadores de eventos
Auxiliares de vuelo
Asistentes de cruceros
Asistentes de catering
Anfitriones / azafatas (restaurantes)
Agentes de viajes
Busboys
Personal del casino (concesionarios, servicios de recepción, meseros / meseras, etc.)

5. ¿Cómo puedo solicitar estos fondos?: Debes de llenar una solicitud en línea y subir documentos por medio de este enlace https://www.shelbycountytn.gov/3649/Solicitud-de-fondos-de-ayuda-para-reside

6. ¿Cuál es el plazo de respuesta después de que se haya enviado mi solicitud?: La solicitud estará abierta y disponible para que los residentes soliciten asistencia a partir del 11 al 25 de septiembre de 2020. Después de que la solicitud se cierre el 25 de septiembre, los residentes serán notificados dentro de 5 a 10 días hábiles con respecto a su solicitud.

7. ¿Qué sucede si he solicitado ayuda para servicios públicos y alquiler / hipoteca a través de la Agencia de Servicios Comunitarios (CSA)?: Si ya ha solicitado servicios a través de CSA, llame al 901-222-4212 para obtener una actualización sobre el estado de su solicitud.

8. ¿Cuál es la respuesta que debería ver cuando presiono enviar?: Después de enviar su solicitud junto con los documentos de respaldo, recibirá un correo electrónico informándole que un representante se comunicará con usted en 5 a 10 días hábiles después del cierre de la solicitud el 25 de septiembre de 2020.

▼
Pretrial Services

Show All Answers

1. How do I find out if someone is in jail and/or been arrested?: Contact jail information at (901) 545-5660 or go directly to the Shelby County Sheriff's Office website. As a rule, Pretrial Services does not provide this information to the general public due to volume.

2. How do I report someone who has violated their probation or conditional release?: If they violated their probation due to committing another crime, you should contact the Memphis Police Department at (901) 545-2677 or the Shelby County Sheriff's Office at (901) 379-7625 to file a report of the crime. Probation and/or the conditional release will be addressed based on the new charges.

3. How do I sign up to become a community services site or to perform community services?: Contact the Community Services Section of Pretrial Services by coming to the office at:
201 Poplar
Suite 8-01
Memphis, TN 38103

4. I’m an attorney or probation officer and my client has been assigned a DVAC or group counseling session by the judge. Why do I need to contact Pretrial Services?: Fee payment is no longer guaranteed. However, Pretrial Services may be able to assist your client in the payment of fees for the specified services. Therefore, the request must be made in advance to ensure a smooth process. Please forward your request to PTS_Programs@shelbycountytn.gov; Attention: Robin Gunn, Pretrial Services Quality Services Supervisor.

▼
Probate Court

Show All Answers

1. How do I search for Probate Records?: The online database goes back to 1970. Use Case Information to search for files closed before September 30, 2013. Use Case Information II to search for files that are still open or were closed on or after October 1, 2013.

2. How do I view documents?: You will need the docket number in order to view documents. Use Case Information or Case Information II to obtain the docket number. Select "View Documents". Type in the docket number. For example if the docket number is D-14544, you would type D0014544. Click submit. All documents scanned will be available unless they are under seal. Wills are not available on the website. You must call (901) 222-3760 and order a copy of a will if you need it.

3. What are Court hours?: Court hours are when the Court is in session.
Open COURT:
Both Divisions 9 a.m. – 10 a.m.
Specially set matters only are heard after 10 a.m.

Name Changes:
Name changes are heard from 1:00 P.M. - 2:00 P.M Wednesdays Only
We recommend showing up at 12:30 P.M.

4. Do I have a to probate a will?: No. However, if a decedent owned assets in their individual name, it is doubtful that they can be transferred without a probate proceeding.

5. Am I required to have an attorney in Probate Court?: In general, a person has the right to represent oneself in legal proceedings. However, this is discouraged. Persons representing themselves are taking a serious risk in doing so. Legal proceedings involve statutes, court rules, deadlines; and other factors of which non-lawyers may not be aware. A person representing oneself is held to the same standards as if he or she is a lawyer. The judge is not allowed to give advice to the individual who attempts to represent oneself.
Also, it is important to understand that the Courts will not allow a person to represent oneself in his or her capacity as a fiduciary, such as executor, administrator, conservator, or guardian. The reason for this distinction is that in those capacities there are other people involved, such as heirs, beneficiaries under a will, or creditors. While serving as a fiduciary the person is not just representing oneself and therefore must have an attorney.

6. Can you refer me to an attorney?: The Clerk's Office cannot refer attorneys.

7. What is a Small Estate Affidavit?: This is a procedure allowed for estates totaling less than $50,000. Real estate cannot be listed on the affidavit. The forms can be obtained from the Clerk's Office at:
140 Adams
Room 124
Memphis, TN 38103

Contact the Clerk's Office at (901) 222-3750 for details. The cost is $107.50.

8. How long do I have to probate a will?: There is no set time required by law. Once probated the will relates back to date of death.

9. What is the average cost to probate a will?: There are different types of costs. There are court costs. Unless there are many claims and other litigation the total court costs should be less than four hundred ($400.00) dollars. Then there are other fees that are dependent on the size and nature of assets. These fees are typically incurred for legal proceedings, for appraisals of real and personal property, and for preparations of tax returns. No two estates are alike and it is very difficult if not impossible to determine what is average. Then too, there are costs incurred in actually transferring assets. The probate process gives some one or ones the right to transfer assets. There are additional costs involved in order to exercise this right. A full list of court costs is located on this website. These costs DO NOT include attorney fees.

10. How do I change a name? How much does it cost?: You must have a Petition and Order ready to be presented to the judge. The forms can be found at Forms page or can be obtained from the Clerk’s Office. It costs $166.50 to do a name change. You DO NOT have to have an attorney. For more information please see the Name Change Information. CORRECTING BIRTH RECORD A correction of a birth record is different from a change of name in that an error has been made and needs correcting. For example, the birthday is the 5th instead of the 6th or the name was misspelled. You will need to bring your birth certificate and a second form of identification. The cost for correcting a birth record is $166.50. NOTE: If you are changing the name of a minor child, both parents must be present OR have a notarized statement from the absent parent.

11. What if my question isn't answered here?: If you have questions that are not answered here please feel free to email our office at ProbateHelp@shelbycountytn.gov or call us at 901-222-3750. The Clerks Office will make every attempt to respond to your question within 48 hours.

▼
Retirement Office

Show All Answers

1. How Do I Retire?

Make an appointment with the Retirement Office no later than 3 months prior to your expected retirement date. Please contact our office at 901-222-1950, or you may e-mail our office at retirement.office@shelbycountytn.gov.

At the time of your appointment, you will be provided with a retirement packet and pension estimate. However, if you would like to download a packet ahead of your appointment, you may click on the link below.

Notify your payroll representative or office of your anticipated retirement date so that your final pay, vacation and bonus time may be properly calculated and paid out. It is best to notify your payroll office as soon as your retirement packet is turned in to the Retirement Office. Failure to notify your payroll office will delay the timely process of receiving your first pension payment.

In order to facilitate meeting deadlines and not create an interruption in your health and life insurance benefits, your last working day should be the last day of the month, making your retirement date the first day of the next month.

You will need to provide all required documents when you turn your retirement packet in to our office. We will not accept an incomplete packet. A complete list of required documents can be found in the retirement packet and listed below for your convenience. We do not require original documents, copies may be provided.

Marriage License
Divorce Decree (If Divorced)
Birth Certificate
Spouse’s Birth Certificate
Social Security Card
Spouse’s Social Security Card
Death Certificate (If applicable to your spouse)
Medicare Card if over 65 for retiree and spouse

Once you have turned in your packet with all required documents we will begin processing your retirement. Your paperwork will then go before the Shelby County Pension Board for approval. The Shelby County Retirement System’s Pension Board meets the first Tuesday of each month, unless rescheduled for the second Tuesday. After approved, you will receive an “Option Letter” with an “Option Form” from our office directing you to sign, date and choose the appropriate pension option. You must return your “Option Form” as quickly as possible in order for us set you up for payroll. After we received your “Option Form”, we will then send you an “Award Letter”. Please review the letter for accuracy and notify our office of any discrepancies. You will be asked to supply a copy of this letter for various reasons to prove income, please retain for your records. No pension funds can be paid from the System until approved by the Pension Board. Click on the link below for a complete schedule of Pension Board meeting dates.

Pension Board Schedule

2. How much will my pension be at retirement?: You will need to call our office if you are going to retirement within the next three months to find out the amount. If you’re not retiring in the next three month, please email us with your anticipated date of retirement and we will happy to mail you an estimate within three to five days of receiving the email or use our Retirement Member Web Services Application.

3. What Does Vesting Mean?

You Vest by:

Having 7 ½ years of credited service
You could be entitled to a refund of the pension value or a monthly benefit from the plan in which you enrolled.
If you terminate employment before 7 ½ years of credited service, there will be no benefit available to you except your contributions plus interest.
If you terminate employment after completed of 7 ½ years of credited service, but before attaining age 55, you have the option of a refund of contributions or rolling the amount over. (Restrictions do apply)

4. Termination of employment (not eligible to retire)

The following applies to employees who terminate employment: either by voluntary resignation, or terminated for cause.

Termination prior to your vesting period (7 ½ years of service) will result in a refund or rollover of your contributions plus interest. Taxes consequences apply to all refunds, please be sure to read the following.

Refunds are subject to a 20% withholding tax deducted prior to you receiving your check, and may be subject to a 10% early withdrawal fee applied by the Internal Revenue Service.

You may choose to rollover your funds to another qualified plan, IRA, or the County’s Deferred Compensation Plan. No tax consequences apply when rolling funds over.

5. Active Death Benefit

Not Vested:

If you deceased while actively employed but married, your received your contributions plus interest

If not married at the time of death, your contribution will be paid to your designated beneficiary

No other benefit will be payable to your spouse or beneficiary

Vested with 15 Years or more of service:

Married Participants:

Spouse and or child could be entitled to a monthly benefit

Children might be entitled could receive a benefit up till age 23 provided they remain in an accredited college or school; age 19 if they do not remain in school.

Unmarried Participants:

Designated beneficiary will receive your contributions with interest.

6. Unused Sick Leave Payout

Shelby County Government currently allows for payment of unused sick leave to immediate or deferred retirements. Immediate retirements will receive their payouts within 6 weeks of retirement. Deferred retirements will not receive payouts until the date they become eligible to retire.

In order to be eligible for a sick leave payout your salary must be under $60,000for a period of 5 years prior to retirement. Sick leave payout is based on an annual salary amount of $20,000 and is only payable for up to 75 days. Payments are process by the Finance Department and will be mailed to the retiree in a separate check to their address on file. For further information regarding sick leave payouts, consulted your employee handbook. Sick leave payouts are not a pension benefit; therefore, the Retirement Office does not set the eligibility rules or process the payment.

7. Annual and Bonus Leave: Unused annual and bonus leave will be processed at the time of your final salary distribution. Failure to properly and timely notify your department will delay in payment of these benefits.

8. Pension Service Time: If you have had any unpaid leave during your employment, there will be an adjustment to your credited pension service credit time. Please make sure that you have considered the adjustment when preparing to retire. Falling short on credited pension service time will delay your eligibility to retire.

9. What is a Service Retirement?: Member must be 65 or have 25 years of service time under plan C.

10. What is an Early Retirement?: Early retirement is drawing a reduced pension for life.

11. What is a Deferred Retirement?: Member must have 7 ½ years of credited service and is under the age of 55 at the time of departure from Shelby County.

12. If I do not want to draw an early retirement, can I defer the pension?: You may deferred the pension up until your age 65, once you reach 65, you will have to draw the benefit.

13. What benefits can I carry into retirement?

Health insurance (Restrictions Do Apply)
Life insurance (Restrictions Do Apply)
Dependent Life insurance
Dental
Vision
Cancer

*Note: must have benefits at the time of retirement

14. Can I leave my pension to anyone I wish?

If you are not married, you can leave the pension to anyone you wish. Take into consideration, that if you leave your pension to a child, your amount will be greatly reduced based on life expectancy and the age difference between you and the child.
If you are married at the time of retirement, you will have to leave your pension to your spouse, unless your spouse opts out of taking the pension. He or she can only opt out at the time of your retirement and would need to make an appointment and meet with the Retirement Manager.
If you are separated, you will need to obtain a divorce before retiring if you don’t want the spouse to get your pension.

15. Can I change my pension beneficiary once I retire, if my spouse dies?: At the time of retirement, your pension is calculate and based on your age, your spouse’s age, and your final average earnings. Once you begin drawing your pension, your beneficiary can never change.

16. Which pension plan am I in?

You can find out which pension play you are in by

logging into our Employee Service Portal,
selecting the Statement tab, to view your Payment Statement, and
In the “Deductions” section of your Payment Statement, you will see your retirement plan.

17. What percent am I contributing to my retirement and can I increase the percentage and or amount?

Plan A – 2%
Plan C – 8%
Plan D – 8%

Percentage and amounts cannot be increase.

18. Do I have to be in Shelby County’s Retirement Plan?: Yes. It is mandatory that all Shelby County Employees participate in the retirement plan.

19. Do I have to do direct deposit?: Yes. Direct deposit is mandatory for all retirees.

20. How do I get a retirement badge?: Once you approved for retirement, you can make an appointment with the Human Resources department to have a Retiree badge made.

21. Can I take funds out of my pension plan?: Shelby County pension plans are defined plans. Disbursement of pension funds cannot occur until you retire or your employment is terminated with Shelby County.

22. Am I eligible for a Cost of Living Adjustment (COLA)?: Under Plan A and C, retirees have to be 65 before December 31 of the current year to be eligible for a COLA. The COLA is calculated based on the Consumer Price Index (CPI). The Retirement board and the County Commissioners approve COLA.

23. How is my pension calculated?

Plan A - calculated based on your highest consecutive 36 months of earning, age, years of service and percentage on the calculation table
Plan C - calculated based on your highest consecutive 36 months of earning, years of service x 2.35%
Plan D - calculated based on your highest consecutive 60 months of earnings, age and years of service and percentage on the calculation table

24. Can my spouse keep my health insurance if I die?: Your spouse at the time of retirement may keep your health insurance in the event of your death. If you remarry while in retirement, your new spouse cannot be added to the health insurance.

▼
Shelby County Board of Commissioners Grant Program

Show All Answers

1. When will I find out if I’ve received funding from Commissioners/County?: 1. After you submit your application, you will receive an email confirmation. After the County Commission reviews your application, you will receive notification indicating whether your grant request has been approved or declined. Each commissioner may set the frequency and process in which application determinations are submitted to the full Commission for approval. Grant checks will be mailed directly to the recipient organization at the address listed in the grant application. Please allow 2 to 4 weeks for delivery.

2. Can I ask all 13 County Commissioners for funding consideration?: All requests must fit within our funding priorities and show evidence of current personal and active engagement by one or more Commissioner(s).

3. If my County Commissioner doesn’t support my request, can I ask another Commissioner to sponsor?: All requests must fit within our funding priorities and show evidence of current personal and active engagement by one or more Commissioner(s).

4. Am I still eligible for funding even if my organization doesn’t fall within your Shelby County areas of focus?: In order to receive funding, one must be 501(c)(3), 501(c)(4), charitable civic or governmental entity and proposing a project that benefits the general welfare of Shelby County.

5. Do I have to have a Form 990 to be eligible to apply?: For any grant request under $25,000, the organization may submit an annual reporting detailing all receipts and expenditures, such as a Form 990. Any request over $25,000, shall include a copy of the annual audit.

6. Do I have to be a 501(c)3 to qualify for funding?: In order to qualify, an organization must be a 501(c)(3), 501(c)(4), charitable civic or governmental entity and proposing a project that benefits the general welfare of Shelby County.

7. My 501(c)(3) or 501(c)(4) has a pending status, do I qualify to receive a donation?: No. The Shelby County Board of Commissioners does not fund organizations with a pending status. Only organizations that are verified with a tax-exempt 501(c)(3) or 501(c)(4) designation, as determined by IRS are eligible for to receive donations.

8. Must my organization provide services only in Shelby County?: No, but the grant money awarded by the Shelby County Commission must be used on a “project” that benefits the general welfare of Shelby County residents.

9. Must I disclose if I am related to a County Commissioner or a County employee?: Yes!

10. I applied for a $5,000 grant but only received $2,000. Will I receive the rest of the funds I request?: Regretfully, we are unable to provide full funding support for your program at this time. We receive many more grant request than we are able to fund. We wish you success in securing additional financial support for your program.

11. Where do I forward my online application?: Once the application is completed online, you will need to click the “Submit” button at the bottom of the application to submit your application electronically on the internet. Once your application has been submitted, a confirmation page will appear thanking you for the submission.

12. Is my application automatically saved once I create an account?: No, your application is not saved automatically. However, you may receive an email of the submitted application by selecting “Receive Email Copy” at the end of the application. Additionally, a confirmation page will appear once the application has been submitted.

13. Is my internet browser compatible with County Commission online grant application?

Our online grant applications work with the following internet browser versions:

• Microsoft Internet Explorer 7.0+
• Mozilla Firefox 3.6

You must have both cookies and JavaScript enabled to login.

14. Who can I contact if I have questions about the status of a grant?: Please allow at least 30 days for your application to be reviewed. If it has been more than 45 days, please contact the Shelby County Commission office at 222-1000.

15. What are the most important factors you consider when reviewing proposals?

We use established criteria to evaluate requests, but the most important are:

Will the program have a positive impact on the residents of Shelby County?

Does the program support community enrichment and engagement?

Does the program create tangible value and measurable return on investment in the community?

▼
Shelby County Head Start

Show All Answers

1. How do I enroll my child into the Head Start / Early Head Start program?: Your child must have reached the age of three by September 30 (a date set by the Memphis City School Board) of any given year and be less than the age of six in order to be eligible for the Head Start program. To be eligible for the Early Head Start program, your child must be at least six weeks old and less than the age of three. For both programs, your family as a whole must meet the income requirements, which are based on the number of individuals living in your household. Because this is a program for low-income families, your annual income must be under the guidelines set by the federal government. Once you have met all of the above requirements, the next step is to choose the head start center you would like your child to attend and submit an enrollment form for each child that you are want to enroll. The completion of an enrollment form does not guarantee enrollment of your child. The enrollment form is reviewed and assessed accordingly. Please view our Enroll Your Child page to learn more and download enrollment forms.

2. As a business provider, how do I apply to provide services to Head Start?: In order to conduct business with the Head Start program, you must complete a vendor application package. Please follow the instructions provided our Vendor Registration page to get started.

3. Has my child been accepted to the Head Start / Early Head Start program?

In order to find out the status of your child's position, you must call the centers that you have applied for or call (901) 922-0700 to speak with a family service specialist.

In selecting the children and families to be served, the Head Start program must consider the income of eligible families, the age of the child, the availability of kindergarten or first grade to the child, and the extent to which a child or family meets the criteria established by Sec. 1305.3(c)(6).

Note: Priority is given to children from families whose pursuit of agricultural work required them to relocate to the Shelby County area within the previous two-year period.

▼
Stormwater Fees

Show All Answers

1. Why is a fee needed?: On August 31, 2010, the state issued a new, more rigorous permit that requires the county to perform many more tasks, such as sampling and doing in-stream assessments of the waters of the state. It also includes many time- and cost-intensive requirements for public education and illegal discharge detection. Again, these tasks will be required with no funding given by the state or federal government.
To increase the general tax rate to pay for these tasks may not be effective, because the money within the general fund can be used for any government operation. To make sure that the money raised to prevent pollution and regulate discharges into stream and lakes, Shelby County set up a dedicated stormwater fund. This ensures that all of the money raised can only be used for the stormwater program items.

2. What does the fee pay for?

This fee pays for items such as:

Annual expenditures (such as development of adult and grade school educational messages, pamphlets, and educational materials; stream clean-up events; system mapping; construction enforcement; illegal discharge detection; in-stream sampling and visual assessments; roadside trash pickup; and employee training and education)
Capital improvement projects (such as regional flood controls, wetland restoration, stream-side buffer establishment, groundwater monitoring ordinance, and subdivision reviews or environmental studies)

This fee also pays for two full-time equivalent staff members and a little overhead.

3. Is there any schedule to increase the fee?: There is no plan to increase the fee.

▼
Subsurface Sewage Disposal System

Show All Answers

1. What type of activity requires an application?: Any person requesting the installation, modification, repair, or abandonment of a subsurface sewage disposal system within Shelby County must submit an application to the Water Quality Branch & Septic Tank Program.

2. What fees are required?: All applications requesting a permit to install a subsurface sewage disposal system requires that a non-refundable processing fee of $175 be submitted with the plot plan and soil analysis for each subsurface sewage disposal system.

3. How will my application be processed?: Each application is reviewed to assure that all pertinent information has been supplied before a site visit is arranged to site the septic tank. Any incomplete application will not have a site inspection done until all information is provided regarding the site. The normal time frame for the issuance of a permit to install a septic tank is one to two weeks, after the complete application has been received by this office.

4. What are the Water Quality Branch's responsibilities after the permit is issued?: During the installation of the system, a site inspection will be done to assure that the septic tank is being installed as to the regulations.

5. What are my responsibilities after the permit has been issued?: The subsurface sewage system must be maintained in accordance with the regulations implemented to govern subsurface sewage disposal systems as outlined in the Shelby County Regulations Governing Construction, Installation and Operation of Subsurface Sewage Disposal Systems.

6. If the work being done is a repair do I need a permit?: Yes, any repair work done on a subsurface sewage system will require that a permit be issued for the work. No permit will be issued until a site inspection has been done to verify that the repair work meets all siting criteria.

▼
Virtual Learning Academy

Show All Answers

1. How many students will be accepted into the VLA?: Shelby County Government will consider the needs of staff, the availability of other suitable programs, and the capacity of our program and resources. Space is very limited and will fill quickly.

2. Who can participate?: Only children of Shelby County Government employees will be considered. Of these children, any Shelby County School student entering grades K thru 3 who has pre-committed to enrolling in the virtual learning option for the FULL fall semester is eligible.

3. My 4th or 5th grader requires supervision. Can they attend?: Because of the unique needs of 4^th and 5^th grade students as they enter more robust testing environments and prepare for transition to middle school, the VLA will be limited to early learners only. We can provide a list of recommended virtual learning sites for other students.

4. My child does not attend Shelby County Schools. Can they attend?: Due to limitations of the program and a desire to serve all participants at a high level, this program is limited to students enrolled in SCS to ensure consistency in school day schedules, expectations, and resources.

5. Can I only apply if I work for the Mayor’s Administration?: This program is open to all Shelby County Government employees. Priority will be given to employees based on the needs of their child (and this program’s ability to meet those needs) and the employee’s AWS eligibility without any consideration for which elected official they work for.

6. Is there a cost to participate?: No. This program is free for Shelby County Government parents. Because of demand, we will adopt a strict attendance policy, which means that if children have any unexcused absences (“no call, no show”), extended excused absences without a doctor’s note, or more than three late arrivals in a 60-day period, they will not be allowed to return to the program. Additionally, parents who pick up their children after 5:30 PM will not be allowed to return.

▼
Water Wells

Show All Answers

1. What type of well construction requires an application?: Any person requesting the installation, modification, repair, or abandonment of a water well or any other type of well or soil boring within Shelby County shall submit an application to the Water Quality Branch.

2. What information must I provide to the Water Quality Branch for the installation of a well?: All applications requesting new well installations or modification of an existing well shall submit a plot plan showing the location of all underground utilities within 50 feet of the proposed well site. The plot plan must show any identifiable sources of potential contamination, such as (but not limited to) septic tanks, field lines for the septic tanks, underground seepage pits, manure piles, barns, or similar potential sources of contamination. Also, the plot plan should indicate an approximate location for the well, and it must be sited as close to the desired location as possible. A sketch of how the well is to be constructed shall be included with the application. Sections I and IX of the Well Application Form must be completed by the well owner. The well driller must complete sections IV through VIII and both the applicant as well as the driller must sign the completed application form.

3. What fees are required for a water well?: All applications requesting a permit to construct water wells requires that a non-refundable processing fee of $25 dollars must be submitted with each application. Any construction permits issued on an emergency basis require a $50 emergency fee be paid before the permit will be issued for construction of the well.

4. How will my water well application be processed?: Each application is reviewed to assure all pertinent information has been supplied before a site visit is arranged for siting the well. A site inspection must be performed for the purpose of siting a water well in order to assure that the well location will meet all applicable siting criteria. The normal time frame for issuance of a construction permit is two to three weeks from the date of receiving a complete application. A well sited on an emergency basis should be issued within three to five business days.

5. What are my responsibilities after the well construction permit has been issued and the well is placed in service?: The well owner must maintain the well in an operative condition at all times with a source of power in order to collect water samples for analytical purposes. A yearly permit fee of $100 to operate or maintain a well classified as quasi-public must be paid to the Water Quality Branch in January of each year.

6. If the work being done is a well repair, is a permit required?: Yes, a well repair permit must be issued for the work whenever the seal on the well is broken. An application must be completely filled out then submitted before conducting the work. After completion of the work, the well driller shall notify the Water Quality Branch that the well is ready for sampling.

7. Do I need a permit for well abandonment?: Yes, the well owner must submit a permit for well abandonment. The Water Quality Branch personnel must witness all well abandonment procedures. The water wells must be filled with Portland cement or a high-solids bentonite grout by a well driller licensed with the State of Tennessee. For more detailed information about the regulatory requirements for filling a water well refer to Section 9 of the Shelby County Well Construction Code.

Categories

▼ Aging Commisions Mid South FAQ's

▼ Backyard Composting

▼ Board of Equalization

▼ Chancery Court

▼ Circuit Court

▼ Community Services - Aging Commission of the Mid-South

▼ Community Services - Behavioral Health Services

▼ Community Services - Community Services Agency

▼ Community Services - Crime Victims & Rape Crisis Center

▼ Community Services - Justice Initiatives

▼ Community Services - Office of Community Engagement & Outreach

▼ Community Services - Veterans Services

▼ County Engineer

▼ COVID-19 Resident Relief Fund FAQs

▼ Crime Victims Center

▼ Criminal Court

▼ Division of Corrections - Volunteering

▼ Emergency Management - Tier II Reporting

▼ Gasoline Dispensing Facilities Permits

▼ General Sessions

▼ Health, Anthrax

▼ Health, Botulism

▼ Health, Food Inspection Program

▼ Health, Hand-Washing

▼ Health, Hepatitis A

▼ Health, Histoplasmosis

▼ Health, Influenza

▼ Health, La Crosse Encephalitis

▼ Health, Lyme Disease (Borrelia Burgdorferi)

▼ Health, Meningitis (Meningococcal Disease)

▼ Health, Mosquito Control

▼ Health, MRSA

▼ Health, Open Air Burning

▼ Health, Ozone

▼ Health, Pertussis

▼ Health, Plague (Yersinia Pestis)

▼ Health, Public Health Reserve Corps / Medical Reserve Corps

▼ Health, Rodent Control

▼ Health, Smallpox

▼ Health, St. Louis Encephalitis

▼ Health, Tuberculosis

▼ Health, Vector-Borne Diseases

▼ Health, WIC

▼ Home Page

▼ Housing Department

▼ Human Resources

▼ Jury Commission

▼ Juvenile Court

▼ Mayor Lee Harris’ Summer Work Experience FAQ’s

▼ Office of Early Childhood and Youth

▼ Office of Justice Initiatives : Comprehensive Opioid Abuse Program

▼ Office of Justice Initiatives : Shelby Connects Network

▼ Office of Justice Initiatives : The Pursuit Center

▼ Office of Justice Initiatives : Youth and Family Resource Center

▼ Office of Re-entry

▼ Preguntas frecuentes sobre el Fondo de ayuda para residentes COVID-19

▼ Pretrial Services

▼ Probate Court

▼ Retirement Office

▼ Shelby County Board of Commissioners Grant Program

▼ Shelby County Head Start

▼ Stormwater Fees

▼ Subsurface Sewage Disposal System

▼ Virtual Learning Academy

▼ Water Wells

Live Edit

▼
Aging Commisions Mid South FAQ's

▼
Backyard Composting

▼
Board of Equalization

▼
Chancery Court

▼
Circuit Court

▼
Community Services - Aging Commission of the Mid-South

▼
Community Services - Behavioral Health Services

▼
Community Services - Community Services Agency

▼
Community Services - Crime Victims & Rape Crisis Center

▼
Community Services - Justice Initiatives

▼
Community Services - Office of Community Engagement & Outreach

▼
Community Services - Veterans Services

▼
County Engineer

▼
COVID-19 Resident Relief Fund FAQs

▼
Crime Victims Center

▼
Criminal Court

▼
Division of Corrections - Volunteering

▼
Emergency Management - Tier II Reporting

▼
Gasoline Dispensing Facilities Permits

▼
General Sessions

▼
Health, Anthrax

▼
Health, Botulism

▼
Health, Food Inspection Program

▼
Health, Hand-Washing

▼
Health, Hepatitis A

▼
Health, Histoplasmosis

▼
Health, Influenza

▼
Health, La Crosse Encephalitis

▼
Health, Lyme Disease (Borrelia Burgdorferi)

▼
Health, Meningitis (Meningococcal Disease)

▼
Health, Mosquito Control

▼
Health, MRSA

▼
Health, Open Air Burning

▼
Health, Ozone

▼
Health, Pertussis

▼
Health, Plague (Yersinia Pestis)

▼
Health, Public Health Reserve Corps / Medical Reserve Corps

▼
Health, Rodent Control

▼
Health, Smallpox

▼
Health, St. Louis Encephalitis

▼
Health, Tuberculosis

▼
Health, Vector-Borne Diseases

▼
Health, WIC

▼
Home Page

▼
Housing Department

▼
Human Resources

▼
Jury Commission

▼
Juvenile Court

▼
Mayor Lee Harris’ Summer Work Experience FAQ’s

▼
Office of Early Childhood and Youth

▼
Office of Justice Initiatives : Comprehensive Opioid Abuse Program

▼
Office of Justice Initiatives : Shelby Connects Network

▼
Office of Justice Initiatives : The Pursuit Center

▼
Office of Justice Initiatives : Youth and Family Resource Center

▼
Office of Re-entry

▼
Preguntas frecuentes sobre el Fondo de ayuda para residentes COVID-19

▼
Pretrial Services

▼
Probate Court

▼
Retirement Office

▼
Shelby County Board of Commissioners Grant Program

▼
Shelby County Head Start

▼
Stormwater Fees

▼
Subsurface Sewage Disposal System

▼
Virtual Learning Academy

▼
Water Wells